Helping Hands Family - West Chester

Let us keep our children safeAs special needs parents its necessary to think twice when we decide the people we want around our children especially our special needs children.People will disguise themselves with smiles and laughs to make you believe they are pure and kind at heart. But the truth couldnt be any further from it. I can only speak from my experience with the Helping Hands Family staff. They certainly can play that game. So I write this review today only because I truly love and care about all children. And I believe our children deserve to be safe. Safety for our special needs children means being able to trust that people wont harm our children in anyway whether it be by words or physically. Safety means not taking out anger or frustration at our kiddos by kicking them out of your program and turning them away without any sort of proper protocol without even considering my child developed a bond with the facility and not even considering he needs the service. Safety means not leaving my child on the toilet unsupervised because your shift is about to end. Safety means paying attention to our children so they dont get hurt and have unexplained scratches on their bodies.The reason for this gets clearer with time. Racisms and discrimination. Because of what my family experienced with these people I am definitely fit to say all these people want is to be paid and ultimately these arent people who are fit to care for our children who cant speak and advocate for themselves. Theres a lot that my family went through with these people. I could write a book if I were to go in details. Its certainly eye opening and somewhat confusing when one has to live through these things. But my goal here is only to share my review and to tell my fellow special needs parents to be mindful of the people we choose to be around our children especially if you are African American - who are presently in a very sensitive space. This should have no bearing on how my child and family are treated. Yet I can safely say what we experienced with the HHF is nothing short of it. And just a heads up. You will get no where if you choose to stand up for your child. We got as far as Regional Director and to this day I wonder who we really spoke with. I dont believe we spoke with any regional director. This person was rude and very unprofessional towards us and couldnt care any less about our concerns especially our child.Carefully vet your childcare provider and just be mindful because its easy to be distracted by a deceitful smile and words.

They kicked out my child from their services only after 4 months and he did nothing wrong. They treated us with such disregard and would cancel my sons services whenever they felt like it and send home his RBT instead. They also had no regard for my son being sick and placed us on probationary period because of it- when my son and our whole family got sick because of them. They dont follow any isolation policies regarding COVID-19 and would prefer for us to take our child in while he is sick. The new receptionist is horrible- VERY RUDE to us. One of the RBTs who came to our house was very unpleasant and had mood swings. The director sent me rude emails stating that I dont prioritize my son because I couldnt commit to morning sessions. Its all about getting paid for them. They wanted to bill my sons insurance company for more hours and because we were unable to do so many hours they made a huge problem of it and turned us away one afternoon when we showed up to our sons session. They didnt even let him have his session that day. They didnt care about his feelings with them saying he cant come in to their facility. They completely disregarded my son as if he didnt matter to them any at all. And the following Monday they emailed us that they will send over discharge paperwork for my son to end his services there. Dont fall for their fake smiles. They are unprofessional and have no business caring for our special needs children.Update They wrote bad things on my sons discharge report to sabotage him from getting more service.

I cant say enough good things about Helping Hands Family. They have helped my family more than I can explain. Their team is been so flexible with scheduling. They offer services in the home or clinic or both They really listened to our sons needs and preferences for treatment methods. Our BCBA Christina and RBTs Julie Eva and Stephanie are some of our boys favorite people and we truly appreciate them

We transitioned to Helping Hands in West Chester for ABA therapy after our prior company could not provide adequate hours. They have been wonderful helping our son with ASD continue progress. He is making continuous improvement in some challenging behaviorscoping mechanisms. His therapists have been very helpful and responsive They come to our home and his daycare Highly recommend them

As a special education teacher that has collaborated with staff at Helping Hands Family- I have only great things to say about this organization. It is clear from both observations and discussions that the staff have the utmost respect and care for their clients. It is heartwarming to see the passion and dedication that is given by both the BCBAs and RBTs every day. The staff are always striving to make sessions engaging and educational in order to ensure clients success. Whenever I am asked about Autism Therapy Services I am proud to say my first recommendation is Helping Hands Family.

West Chester HHF is a fun friendly and family oriented environment Everyone working there is willing to answer questions or help out whenever needed From my experience it is a pleasure working with them

Our family has a had a wonderful experience with the Helping Hands Family in West Chester. I was able to tour with my child and get the full feel of the welcoming staff and environment. Our daughter has made significant progress in speech imaginative play staying on tasks for longer periods of time in the short time she has attended. I look forward to seeing how much more she grows progresses. The center will walk you through the process of validating insurance scheduling and any other concernsquestions you may have. The center is child-led and play based. This is the type of environment where children thrive. I would recommend the Helping Hands Family to anyone that is in need of services for their child.

I cannot say enough - I am crying as I type this.My son has grown immensely since starting with Helping Hands. Megan and Bethany have been fantastic in making sure that we are all on track and following the same protocols. They ensure that the RBTs move with every curveball thrown their way to seamlessly assist my boy. Ariana is a dream when it comes to the relationship she has developed with my son Emily has been so wonderful and is moving mountains to make sure things he stays on task and Tina has stepped in when the chips are done to ensure that we do not lose valuable teaching time.To see the smile on my sons face when he RUNS to the car every morning after telling him we are going to school. Hearing him break out of his shell and begin singing after years of silence. I cannot tell you how blessed we are by the strides he has made because of the love they have shown him. Helping Hands has taken every step to make this as easy as can be on our family to make certain the goals that are important to us are being met and prioritized as needed. They have done more than I can ask for and been so kind and understanding all along the way.And of course without Carla in the office balancing all the scheduling and changes we would all be lost. This team has been marvelous. When we leave the clinic every person says goodbye to my boy. They all take a part in his care and learning even those not directly on his team - people whose names I do not even know but they know my son.Helping Hands Family has become a part of our family.

We love the helping hands family They have made such a difference for my son and because of them he has been able to stay in a school setting as much as possible. We couldnt recommend them enough