Willowbrooke At Tanner - Cartersville

Called to make an appointment 2 weeks ago for my daughter and was told that assessments were done over the phone and the earliest was today 562022 between 2 and 4. Received a call today at 256 to check in and see if we still planned to attend the assessment. I advised them yes we did and was then told we would receive a call before 4pm. I work in social services and I know how things can not always go as planned but at 430 with still no call I decided to call and was placed on hold without ever speaking to anyone. I waited 25 minutes on hold as caller number 2 in the queue and decided to hang up and call back since it was getting close to 5. The call immediately went to a voicemail where I left a message advising them we had not received a call and needed this appointment badly. I pretty much knew at that point we would not be hearing from them today. Obviously I made this appointment because my daughter is in need of mental health services and now it seems she will have to wait even longer. Thankfully she is not in crisis but what if this had happened to someone who was.

Willowbrooke has been there for my family in crisis many times. The nurses care coordinator therapists and office staff are caring and helpful.

My daughter crystal Johnson was there on the Sept. 15 and then the staff found her her dead lieing on her stomach face down and the video show that the nobody check on her after she took her meds at 9pm sat.night and after midnight thats when she passed awayThe staff never went into her room for until on the Sept 18 at 8am thats what they found her dead.

I need of help for a love one suffering from mental illness and addiction. When I called I wasnt given much help- told the love one needed to call which is impossible.

I had my first appointment today. I could not be more pleased with how much the staff cares about my mental health. From the receptionist to the nurse to the nurse practitioner they were all fantastic pleasant informative and really seemed to want to see me get the help I need to live a normal life. I am looking forward to my mental health healing journey with this practice.

Edit They have since called and assessed me the assessor was kind and listened to me but the whole process was very confusing. If I were worse off I dont think i would have been able to handle it.Called to find a therapist on Monday made an appt for a counselor on Friday at one confirmed that appt on Thursday. Missed ONE phone call at 1250 on Friday to prepare me for my 1pm appt and called that number back eight minutes later than two minutes after that then about two more times right after that I was looking forward to this appt all week because I could finally get some help and no one picked up and it did not direct me to voicemail. So after that around 115 maybe I called the original number was told an assessor would call me around 130 not to worry. 145 I call back after receiving no phone call and was told I have to reschedule the receptionist at one pm should have called me three times he or she did not i received one phone call and tried the number they left over five times and since I didnt answer the only thing they could do was put me in the next available- while I was working. I get it if the company is busy and assessors are short staffed which was not explained to me I just assumed since they couldnt make it to my 1pm phone call but dont blame me for missing two phone calls I didnt even receive when Im a person calling for help. I do not recommend this company AT ALL .

Anyone who doesnt like it here is obviously mentally ill and NOT READY to deal with their issues. They are compassionate and caring.

i loved it there i got the help that i needed and i created a bond with my therapist and peers 1010 recommend

Very disappointed in the overall service. We specifically took my daughter to this facility with the promise of help with family behavioral issues. While we were charge for multiple appointments and counseling sessions. We only had one actual family session and this was only after we called for weeks to request one. There was very little communication and I can sadly say that the staff knowingly tried to put parents against one of Nother rather than bringing a family together for the success of the child. The facility also scheduled an authorized appointments with other providers and transferred medical information after specifically being told not to. This was a violation of HIPPA As well as a violation of our trust and confidence. I would not recommend this facility to anyone that I know. As far as an overall change on my child I would say that we have seen a change for the worse.

The PHP IOP program at willowbrooke is absolute garbage. Take it from someone who spent three weeks there the staff is horrible. The therapist who runs the daily adolescent group is a nasty woman with a rotten attitude. She along with a certain other staff member will go out of their way to provoke you whether its disrespecting you to the point where you snap or treating you like youre not human and legitimately FORCING you to do activities youre not comfortable with. These people care about THE PAYCHECKS NOT THE PATIENTS. If you come here you will walk out worse than you were before. All staff except the doctor and Patrick should be fired thats the only way anything will change. End point if you or someone you care about is mentally ill and needs help this is NOT the place.