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WaterWorks Aquatics - San Francisco-20th Avenue @ City Sports Club

After-School / Community Activities
  • Location Address: 3201 20th Ave. | San Francisco, CA 94132
  • reviews Rating: 4.03 (105 reviews)
No info provided
Ages ServedAges Served:
Ages 2.5 and older
Care SettingsCare Settings: No info provided

About WaterWorks Aquatics - San Francisco-20th Avenue @ City Sports Club

Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. We have chosen to share our love of swimming with children and believe there is a swimmer in every child. We pride ourselves on teaching the necessary skills needed to become a comfortable, proficient swimmer right from the beginning.


105 Reviews
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Age Ranges Served

  • person icon Ages 2.5 and older

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  • person icon Jon Alpert, Owner


  • English

3201 20th Ave., CA, 94132

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  • orange phone icon 408-279-1700


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(105 Reviews)
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All Reviews
google review

Been swimming here since 2019 and we love it. Instructors are great and phone staff is amazing. All around a great place to get your kids swimming. Highly recommend.Dont put too much stock into the bad reviews. I see some of these parents and they are AWFUL to the staff. The school is really flexible with cancellation policies unlike other school we attended in the past. Some people just like to throw fits when something doesnt go their way. The sense of entitlement some people have is disgusting.We highly recommend ALL the instructors. As I said weve been here for years and have yet to have an instructor we truly didnt care for. If you can look past all the KARENS and their entitled reviews youll love it here just like my family does.

Lilly K.
12 May 2024
yelp review

We have been Waterworks for almost 2 years and one of the best teachers we have encountered there is Abby. Our younger daughter 4yo has made so much...

Mari P.
11 May 2024
google review

All of the swimming instructors are gentle and friendly with kids but of course each of their personality teaching or interaction with your child is different and this is fault of no one. I gave stars for their great swimming instructors otherwise it would be zero.However their rules are extremely unfair and ridiculous especially towards make up lessons. They can cancel your lesson an hour before your childs lesson starts and left you with their choice of instructor. They can do that to you but you must cancel 2hrs ahead. How can I cancel 2hrs ahead if they cancelled 1hr before our lesson How can I book my preferred instructor within 1hr They are booked up fast.Make up lesson will disappear if your paid scheduled ended or your account becomes inactive. And you can only schedule a make up class within 1 week. This is extremely unfair due to instructors are booked up fast especially the experienced instructors so almost no chance of using this make lesson with your preferred instructors. They dont give you much choice of Freeze lessons either. We lost 6 make up lessons due to covid years and that was covid year so we were not bitter about it. This time we are losing 4 make up lessons due to misinformations of a rep gave to me over the phone before we decided to take a break.If you are going to buy packages with them make sure you understand their make-up lesson Freeze option policies or if your childs instructor takes break.

Lisa M Lam
12 March 2024
google review

Ok swimming program. I would be able to give them more stars if they didnt make you jump through numerous hoops to schedule a makeup class can obly schedule a class 6 days from your last class etc or lose your money or the makeup classes go dormant etc.go Otherwise the swim instructors seem to be pretty good. Lessons are just 19 minutes long though the instructors end 1 min early. Its in a good location and if youre not going to have to makeup classes at all.

D Parker
12 March 2024
yelp review

My daughter 5yr old and son 10yr old have been at this swim school since the spring 2023. Previously my son had taken swim lessons for 3 years gone to...

Sandy W.
14 December 2023
google review

My 6-y old son has been going to Waterworks San Francisco location for about 6 months. He liked all the instructors who he had which was impressive. He had classes with Willow Zone Cass Gabby and Ivan.I want to write the review especially to thank his instructor Rocio. The first time I booked class with her there was a lot of traffic and all kinds of incidence piled up together that I spent 2 hours in commute only to arrive right in time to miss the entire class.With a tiny hope that the instructors next student maybe a no show that if I could ask for a favor to have him take that spot. She greatfully said yes but both of her next students were there. We were gonna leave sadly but she told us she has opening after this class was over. I was thrilled not until his class was over I realized that might be her break time. I said so much thank you to her. She just smiled and said no big deal she totally understood the crazy SF traffic. Thank you again Rocio. You truly made me and my sons day that day.

Chengcheng Feng
12 November 2023
yelp review

Our son who is now 10 has been taking 11 lessons at Waterworks since late 2020. We initially chose WaterWorks bc of COVID and what started as...

Chris C.
18 September 2023
google review

I had put my son in Park and Rec group swim classes for 2-3 years but my son never advanced because he was too afraid to put his headface in the water. Semi-private lessons with swim teacher Tiffany changed all of that Tiffany helped my son to feel safe in the pool made learning swimming fun gave constructive feedback that was encouraging and was extremely patient with him. Tiffany uses all of the 20 minutes in the lesson wisely she doesnt end the lesson 5 minutes early to give a parent update which I feel is a waste of time and money. In a span of 2 years my son has gone from not wanting to put his face in the water to knowing how to swim the freestyle back stroke and breast stroke. He is currently learning the butterfly stroke. Tiffany is one of the more experienced instructors with Waterworks San Francisco and she is really great working with children. My son is so lucky to have recurring weekly lessons with Tiffany -- she is absolutely the best

Rebecca Leon
12 September 2023
google review

This used to be a good swim school but has gone way down in quality since I enrolled my two kids there. They recently raised their prices and didnt know notify any of their clients. They have lost any good instructors that they had. They charge two weeks in advance. Theres much better places than this so take a look around before you even think about this place. I pulled both my kids out and so did two of my friends. I believe if youre gonna switch instructors than you should notify the client also the same goes for raising your rates you should notify people. I will not be back and will recommend people go elsewhere.

Daire Lyne
12 June 2023
google review

Havent really started so I cant review on how good the school is. But we paid for a package and the same teacher keeps cancelling our class and my daughter havent started her lesson yet until she is at the point of no interest It took us a while to convince her to a swimming class and every morning of the day of the class we keeps getting cancelling massage. I have a feeling like the teacher may not want a beginner then you should have stated this teacher doesnt accept beginners. She is in school so we cant do weekday and there is no other choice on weekend. This is so disappointing.Update My kid has been with them for a while. So far so good she likes it. I can see her progress good enough that I would recommend waterwork to other parents.The only concern is when the teacher cancels our class the class becomes makeup credit. Makeup credit has different slot than singlerecurring classes meaning you cant book some specific class when using makeup credit. My kid is in school so we have very small gap each day to book makeup and it is very hard to find so now we start to have several makeup credit in our account.I would prefer if teacherschool cancel the class it goes back to normal paid credit rather than makeup.

Ben Chan
12 May 2022
google review

Weve been bringing our kids to this school for a few years and both of them are excellent swimmers now. Great instructors and affordable pricing.

Chuck Farrugia
12 May 2022
google review

We have been using WaterWorks Swim School San Francisco for over 4 years and my kids loves their weekly sessions with the swim instructors. The swim school is located at The City Sports Gym near the Stonestown Mall. There is 1 designated swim lane for the Swim School and the other lanes are for the Gym Patrons. The pool is clean and have 2 showers for the kids to use and pop up tents for them to change. Waterworks offers private lessons and Semi-Private with the max of 2 kids.The Staffs are always patient and friendly and shout our to my kids swim teachers Jocelyn and Ben. Thank you for being the BEST AWESOME TEACHER

Dawnee Wong
12 May 2020
google review

Teacher Miranda was so creative. She thought of games and what not so our daughter Vivian would be less afraid of water. Glad to find a good swimming program like Waterworks

Anna Luu
12 May 2020

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