VOA Hope Center MD - Baltimore

This location is the worst. The staff doesnt care. The black lady is rude. She has an attitude. The staff takes forever to let you in the building. Everyone has an attitude like you own them something. People just walk pass you dont speak or see if you need anything. Theres never anyone at the front desk on visitor side.

I wish I could rate this place zero stars. There were so many days I wanted to go back to prison. After I got hurt I couldnt get the pain medication the doctor order and now I have a bill from my hospital stay.

I was at VOA of the Chesapeake from April 24th2019 to August 23rd2019 after my completing a 120 month federal sentence... it seems to be under all new management because I do not recognize any persons in the photos but my experience was not that bad but not that great I was working 60 hours a week my last couple months and I never had an issue with staff until my last 2-3 weeks then they started being petty trying to write incident reports for things like have too much cash on me etc Even went as far as trying to crump them up to 100 -200 series violations which are the highest severity so I would not be able to leave the facility to go to work so over all I would hope its gotten better but there was some really good staff mainly lower level desk staff that were very good everyday people who were always polite and courteous

The staff is rude. You can be direct and firm without being rude but I guess were trained to treat each other like garbage.Thats for you Ms Wright. You too Ms Little. Sometimes a little patience and listening skills goes a long way. It seems like they just hire anyone dont need to know how to do the job just sit up there and treat people like trash.The counselors are inept. How many times can you send and resend the same email with the same information to the same person before they receive it Its 2022 most everyone knows how emails work but not VOA staff Okay

You cant get anything done here if youre trying to re-enter back into society because not only they dont answer phone calls but also e mails which is the only tool to get a pass and get your IDs so you can either get a job or sign up for benefits and this place isnt safe at all and your constantly being treated like anything other than a human being. Furthermore drugs are all in this facility and weapons and not to mention mice infestation and the staff enforcement is very poor. Its very unsafe and the vending machines prices are way to high. Harassment by staff is a constant thing. The one star is for the facility but very poorly ran

Some of these Case Managers have the lives of these inmates at their fingertips. They dont give these inmates their passes 4 their 4 hours of freedom often times they wont even give them their passes to go to work. The reason given is they forgot. Can someone put me in contact with someone who can help.What kind of re-entry program Id this. These men are human toi

The staff are unprofessional and rude they act is if you owe them something and get smart mouth with you and they even curse at you at times. I was calling to ask about my son and they dismissed me and were rude. When you ask for the supervisor they tell you they are not there or they send you to a machine where you leave a message for god knows who and that person never calls you back. This place is filthy and nasty some of the staff had covid and some of the residents got sick and they still were excepting people In my opinion they need to hire new staff and train them to be professional and not just have their mind on a pay check. Good Customer Service is the key to running a PROFESSIONAL BUSINESS. It should be someone that we as citizens can call and have something done about this poor Customer Service.

VOA is totally unorganized. Theres no real programs for progress. The staff with the exception of one or two are purely unprofessional disrespectful and stealing a paycheck. There are liers in which they write fabricated incident reports that may cause a resident to lose days employment even returned to prison. VOA doesnt deserve a rating. What they need is reconstruction.

This place is a joke if you are looking for help with needs for housing. I was also told they dont give you help with somewhere to stay unless you have income already. I told the V.O.A. associate that I just lost my job due to it folding going thru a divorce just paid several large debts which came all at once just before losing my job and the associate said thats not my problem. I also said if I had a income to sustain I wouldnt need help from V. O. A. he just looked at me and said Again thats not my problem. Its sad that when someone really needs help there are people in these positions to help but really wont or dont.

This is a hell hole. There is no better way to describe it. The food here is the worst you will EVER encounter and the conditions are a joke. More drug use inside these walls than on the streets. Staff is unable or unwilling to do anything about anything. It is a daycare center for adults. Dont believe ANYTHING they tell you even if you get it in writing it can change without warning and you and your family are left disappointed over and over.Stand in the. Basketball court enclosure and look out the front window and tell me how many RATS you can count at one time. My record was 14.