Vijaya Prabhu - El Norte Family Dental

Incredibly rude arrogant and profoundly unprofessional staff. There are other local dental offices with significantly better customer service skills that can provide exceptional care. Avoid this place

Family friendly environment no rush. They took their time making me fell comfortable and at home. Super friendly staff and Dr. Prabhu was awesome. My treatment went well and they were genuinely concerned about my teeth. I left feeling good with work well done true professional front staff as well. Highly recommend they went out of their way to research my insurance and reduced my out of pocket expenses.

Worst place the front desk staff is very unprofessional do you family a favor and go somewhere else where they care about there work the manager is also a very petty person in my opinion tj is a five star compared to this place

If I could rate this horrible excuse for a dentist negative I would. They do not use dental dams when performing basic root canals or fillings. My teeth were getting worse after going there. Thank God I stopped going. Daisy dental has been my savior. They had to redo everything El Norte dental did. They found random materials packed in the middle of teeth that do not show up on the extays which are sent over to your insurance showing their work. They cant speak English so theres no communication. This place should not be able to be in business. They have invaded my hometown of Escondido. Please avoid them at all costs. I rarely leave comments on anything let my suffering pain and loss of the ability to chew on my left side due to shady practices be a warning for everyone in Escondido to boycott them so we can put them out of business. Please do yourself a favor and go to Daisy Dental for a professional environment. Especially if you are currently using El Norte dental I strongly urge you to make your next appointment with Daisy Dental. It is like night and day. Treat yourself well. I wish there is more I can do but at least this msg is a start. Ty for taking the time to read this. Lets come together and neverstep foot into that sham. If you have suffered even a little of what Ive experienced look up Brian Decker on Facebook Escondido I am wearing a bandana in my pic.

I must agree with the prior review. El Norte Dental has to be the worst. They are very prejudice and didnt care about the severe nerve pain I was experiencing.

Probably the worst dental care Ive gotten. Office checked insurance and gave me a document with what I would owe but not correctly and then charged me more for their mistake. They try very hard to upsell braces.

I was assigned to this dentist by Anthem my new insurance carrier. I called the office 5 times in January to make an appointment and received no call back. I had to walk in to the office to make a cleaningexam appointment. The front desk girl rather than being kind and welcoming said We dont have anything until April 1st. Ok so I scheduled and waited 3 months. Called this past Monday to confirm and once again no human beings present to answer the phones. Stopped by and the front door was locked during business hours.My appointment was at 9am. The dental assistant must have been new because he had very little confidence in his ability to take x-rays. I had to repeat several areas and he injured the inside of my mouth.I had to use the restroom and was disgusted by what I saw during a Covid-19 pandemic no less The sink was filthy and looked as though it hadnt been wiped down in days. The toilet paper wasnt in the holder just perched on them so they could fall onto the dirty ground. The toilet had permanent stains in the bowl They are in a dental office and could easily drop a denture cleaning tablet into the water. If they dont know how to remove stains from porcelain I question their dental skills at cleaning teeth.I was placed in a exam chair no bib and waited another 20 minutes for the dentist. She told me I needed an extractionimplant etc. and shed send the money lady in to discuss finances. NO CLEANING YET I wasnt getting a cleaning today only the exam and x-rays. What No one ever told me that when I made my appointment. I have always gotten examsx-rayscleaning in the first visit. Just a way to charge the insurance company more money for a second visit that could have been completed in one.I will be contacting Anthem Blue Cross and reporting this office for their less than honest practices.

Got a chipped tooth fixed here then 3 weeks later all the material came off my tooth. The office said that its fairly normal and to come back so they can fix it needless to say I didnt go back did not want them to mess it up even more.

Careful with this dental groupThey gave my mother a loose fitting denture payed by Medicare. We initially told them its loose fitting they then told us to come back as it may fit gradually. We made a follow up appt and complained that it was loose they did nothing after the third follow up still complaining of loose fitting they then turned around saying we should pay 350 for re fitting. My problem is that why would you put a loose fitting denture and charged Medicare then turn around and charge your clients extra money for a re fitting sounds like a sham Wonder how often This happens hereVeronica the office assistance acts as if she knows the world woman is clueless and will argue with her patients. Look on yelp

Wonderful staff