Urban Air Sensory - Friendly Evenings - Cedar Park

I had the best service I could ask for I scheduled my sons 12 birthday here and it was so easy and was taken car of very well by Jose our own birthday specialist from start to finish and when checking out Tony took care of us and made sure we were very satisfied by experience and made it very easy to check out. Thanks so much and will plan a another birthday here definitely worth it and made it so simple and kids had a blast

I bought my daughter the wrist band that allows her to do all of the activities but because the staff is too busy hiding and playing on their phones she couldnt. She was told by 2 employees sitting in the rope obstacle course that they were on break then why sit in there with the door open No break room Those 2 employees were playing on their phones and rough house playing with each other instead of doing their jobs. Then later the same 2 employees walked off from the rock wall area leaving it unattended with people on the pillars. They told my daughter that they cant let her in until the 2 people in there left never have I seen them only let 2 people at a time in. Only after I asked for a manager did she let my daughter in along with 2 other kids.making a total of 5 people in the area that they claimed they couldnt let her into because there were already 2 people in there. But thats not even allas my daughter was being told she couldnt be let into the rock wall area I have the other employee try to walk between me and the fence I WAS LEANING AGAINST not only does she completely ignore the fact that Im leaning against the fence but she bumps into me she ignored the fact that her face was literally 2 inches from mine until I said excuse me then she looked at me and said excuse me like Im supposed to move. I wasnt in a walkway I wasnt standing in the middle of an aisle. I was leaning against a fence where I thought I was out of the way. I asked for the manager and he didnt even pay attention to a word I said. He was talking to a girl while I was trying to tell him how incompetent his employees were and then cut me off and walked away. We were there for less than an hour before leaving because of the incompetence of not just 1 but 3 employeesincluding the manager. Pretty bad when your children walk out and say they never wanna come backI feel ya kids me neither. If I could leave a 0 star I would.

We were here for a birthday event on a Friday evening. The party room was decent. Most of the employees are high schoolers. Staff was kind and helpful when needed. There is a trampoline ball pit zip line and wall trekking. Kids enjoyed. There is a separate party hall and common tables too.Visited onWeekdayWait time1 hr More

We were all so excited to come here. My boys had so much fun. The one star is because the staff here is completely unhelpful. I went to order a pizza and drinks and they said they were not serving any food for another hour because it would take too long. An hour wait wouldve been fine if they just said its gonna be an hour instead they decided not to make any food. This was concerning because as a diabetic I am on a strict regimen. When I told him I was a diabetic they looked at me like they never heard the word. A soda to hold me over until i can get something small to eat.

Looks like I stumbled into a mini jungle with my tiny explorer - turns out being a mom in an adventure park is like trying to herd hyperactive kittens on a...

First time here and it was awesome Had so much fun with my 6 year old grandson. Tavion was great He took care of ABSOLUTELY everything I actually liked this place a whole lot better than Altitude This place was clean and had a great atmosphere. I will definitely be coming back hereVisited onWeekendWait timeNo wait More

Took my daughter to her classmates birthday party at Urban Air and was horrified by the experience. The space is dark dingy dusty and unclean. I have...

This place has gone down hill. Complete and utter chaos. Not enough staff and not trained very well. Its dirty. This place is not worth it. Trust me....

We visited Urban Air for the first time on Saturday. There are several other similar indoor playscapes in the area and I wouldnt say this is the cleanest. There were dirty balls and trash in the ball pits ripped mats and dust and dirt in all the cracks. I didnt see any workers cleaning the entire time we were there. On the website it says there is a dedicated area for kids 7 and under. This is definitely not maintained and there were bigger kids everywhere. I can see it being a fun place for teens because rules arent enforced and bigger kids can push their way through on the trampolines and obstacle course. If you have younger kids and care about cleanliness I would suggest another indoor playscape. The place was extremely packed on a Saturday around noon almost to the point where its hard to have fun. I would say that Urban Air should limit their number of guests for safety and a chance to keep things a little more sanitized.

Of course my children loved coming here its a great energy burner however that doesnt make up for the severely neglected facility. We attended a party as guests yesterday afternoon and the experience was awful especially for the price the host had to pay. Party room 6 was the only room without air-conditioning and happened to be the only room without parent chairs. The floors of the party room were absolutely disgusting there was several spills that were left there for a lengthy amount of time considering they were dried goo. We couldnt allow any of our toddlers to touch the floor because it was severely neglected in terms of cleaning and sanitization. You could tell from the room to the stairwells to the actual amentities that cleaning was an absolute zero.There were trampoline areas that were open for jumping however should have been blocked off from use due to a leaking ceiling that they were using a trash can and towels to catch dripping water which was unsuccessful and extremely frustrating to deal with as parents in an overcrowded facility.

Urban Air Trampoline and Adventure park is the perfect place to let your family have fun This indoor playground is great for the entire family. Take your birthday party to the next level or spend a day of fun with the family. Make sure to bring appropriate socks or you will need to purchase socks when you arrive. They do have food and drinks. The lines on the weekends for food and drinks are pretty long. Get there early to avoid the long lines or eat before you arrive.

Was just here on July 13 2023 at around noon on a Sunday. Probably our third or fourth time here. Kids had fun but this place looks like its on the verge of being shut down. If you look at the pictures stuff is ripped and falling apart everywhere. It is dirty and dark. Lights were flickering or out when we walked in they have one light in the entrance area and it was out so the whole area where you are checking in was darkdim. There was a worker sitting up front with a black hoody on and the hood up looking like they were not happy to be there. Saw her again over at the zip line area and no hoody this time but same frown the whole time. Kind of a downer for the kids. And to really top it off - my five year old was trying to go to the bathroom and the seat of the toilet fell off and he landed on the ground. Given the state of disrepair I should have seen it coming. So just know that this likely is how the cleansanitize which is scary I could keep going with the issues we encounteredI would not recommend this location. For your health and safety take the kids somewhere else.

Today is June 8th 2023. This location of 620 is so disappointing. My son has a monthly member ship so we come once a week. The last couple months Ive been here there has been major safety issues that I brought to managers and I was honestly turned away and given several eye rolls. We came today and mostly everything is CLOSED except for trampolines. I took someone FINALLY GETTING HURT for them to FIX SAFETY ISSUES. They still opened today charging full price even though its mostly all under construction. This place is falling apart because of management and the KIDS running it. Employees are high school kids mostly with major attitude always on their phone. So upset do not waste your money. It was 30 dollars for my niece today.