State of Maryland Department of Human Services

The DHS and the 311 service is one of the worst and most horrible services I have ever had to deal with. I asked for funeral and burial help or information. I put the request in as soon as my mother passed within hours because I knew these things never go fast with countygovernment processes. I did not expect the level of disrespect and not a single care given. I was called back for food stamp information and then that lady refused to connect me to a higher up. REFUSED. Its on their recorded lines she REFUSED. She then also told me I had her for 12 minutes before 430 and she would clock out. On their recorded lines.None of them seem to know who to contact or just refuse to help you. They also dont care they really dont she a ounce of sympathy for people just looking for information while dealing with the death of a mother.My mother lived in MD and Montgomery County for 30 plus years. I live and was raised here. We paid years and and life times of taxes for this state and county.All for us to ask for help and be taken as a joke by the employees and the county itself. By Maryland itself.They never return emails or calls in a timely manner they just respond or call weeks after and say You called about a issue what was the issue and the time I expressed the issue Oh you need to speak with blank not us.The fact that my taxes pay this is ridiculous.Hands down corrupt lying and dirty business practices ever.

Something told me to go read the reviews on the MD DHS and I am not surprised. I went online as the website suggested to apply for CS services in August. Im a patient person and I know the system takes time to work so I called today after checking online again to see if my case status had changed. It still had not. I called DHS and was told there has been NO movement on my case since I submitted it. The employee stated that 6 months is a normal time frame to get the paperwork started. 6 months is normal to sit in someones inbox With no review.. no nothing Thats concerning.

If I get told one more time to go on line.... My experience then reading every review WHY DONT THE CURRENT EMPLOYEES be monitored for a month by management. Management shd read their staff reviews and realize there is a major customer care issue. THERE IS NO EXCUSE FOR DISRESPECT..REVIEWS are a report card for a business government etc. Please MANAGEMEMENT read care and react to your reviews. There are problems with many of your employees. Bring the hammer down. Fire the sluggs lazy disrespectful lack or character people.There are better people to replace them. CARE

I called in today with a very simple call. The agent was very rude very disrespectful and refused in the beginning to get me a supervisor. She cut me off several times as i was giving the information multiple times. Her name was Shondra agent ID N11674. The calling service never does what they are supposed to do. That call needs to be pulled and coaching needs to be had. To get off the phone with me she even stated she was hanging up do to an abusive call. I had not said anything abusive or threatening.

None of the employees know what theyre doing. Ive been dealing with years of the people who should know saying I dont know. Then you dont get to eat for months because someone didnt submit a paper or just doesnt know the basic info they should. Constantly not knowing their own system and MAKING US TAX PAYERS SUFFER FOR IT Also they showed up an hour late to every appointment Ive had with them but yk if we do that we have to starve right. If I could give you a 0 I would but I cant so youll get a pity star3

We have been waiting since August after being approved for SNAP for his card to arrive. Called they reissued card. Waiting now theres is NO WAY to speak to them place that mails out the cards.Case Worker said theres 4 months of benefits in card and after 4 months they take 1month off. Can not get through the automated system to speak to anyone. My next call Monday will be to them Governors office.

its very unfortunate to see that not only I am going through a crisis because the system took my FEDERAL TAX money is charging me child support MIND YOU I DONT HAVE ANY CHILDREN . They said it was an issue an error on their behalfs that they are sorry but isnt doing anything about it . IM 20 YEARS OF AGE NOT ONLY DID THEY STEAL MY MONEY THEY ARE CHARGING ME CHILD SUPPORT WHEN I HAVE NO CHILDREN. I cannot believe this is Americas system. THEY DO NOT CARE ABOUT YOU . Ive been playing phone tags back to back trying to see if SOMEONE can help me but no. No help all I can do is get me a lawyer to make them pay .

Have tried and tried to get ahold of them for days and as usual Im on hold for 2 hours ask for a call back and never get one . When they do answer say they cant help and I have to go online. My food stamps has me listed as the same person twice with making triple the amount of make a month. Its just crazy certain people are responsible for the food that goes in your familys mouth and they just leave you high and dry with no answers . Honestly if I didnt need them I wouldve quit dealing with the stupid stuff a long time ago

A typical day at DHR for me. You wait in line to a apply for assistance just to wait to get 30to 40mins just to get told you have to go to Rockville. What is the point of allowing people to apply for assistance . So now I wasted half my morning because I got nothing accomplished at this location. Then the 1800 DHR number has you on hold for hours . Its okay guess to get treating like a animal and have to run around in Montgomery County all day. Silver Spring is supposed to help you.You got to Rockville just to get told that they cant help you help you then you get referred back to silver Spring they cant help you either. All Im doing is going back and forth while my situation gets worse by the day. People fall on hard times thats a natural human thing and for those who can get through life without falling on their face because life is so perfect for them good for them too. But please do better DHR because some people need assistance so that their situation can get corrected

I have had a horrible experience with them regarding child support. They have had over 2000 that he has paid for well over a month and now theyre telling me they dont know when they can send me the check. Does anyone know who governs them or where I can call to go over the Supervisors. They claim they dont have a manager I could speak with nor a complaints department. There has to be someone I can speak with about this. This is ridiculous My child support is court ordered and hes paying but they arent releasing the funds make it make sense