St. Louis Children's Hospital Specialty Care Center - West County

Needed to get an EKG for my son. Called in the morning to check hours and if they would be working that day due to icy conditions. I was told they would be there until 330. I arrived at 215 and was told they were closing at 230 and then they were all gone for the day.

I had to come here for Pediatric Orthopedics.The ladies up front were so kind and helpful. My little one was being very independent that particular day and they were nothing but understanding and helpful. I was scheduled quickly and pleasantlyI was also amazed by how quickly we were seen I think between check in xrays and speaking with the doctor we waited all of 10 minutes. I had to finish all my paperwork after the appointment because there was no downtimeThe nurse was super nice and took the time to listen to the whole story and all my concerns and made sure that we were taken care of. We had a slight problem with some documents and we made it happenThe X-ray lady was also so awesome my daughter had some reservations about the machine but they were patient and so kind you can tell they really care about kids.The provider went above and beyond she was just so nice and took the time to explain things. My husband and I were also feeling really bad our child got hurt and we were reassured through the whole process as well. I feel like we were treated so kindly and she took the time to work with my little one and make her feel comfortable. I hope I never have to come back but if I do Ill certainly come here

I would encourage anyone receiving services through the Washington University Physicians Outpatient Clinic make sure their benefits are clearly explained before any procedures are done. We received a bill in the mail for 945 for an echocardiogram that took an ultrasound tech less than 10 minutes to complete. The front desk took a 75 co-pay from us at the time of the appointment so we assumed that was all we owed. When I called the Billing Department I was essentially told it was not their responsibility to relay costs of services to their patients. This is poor practice and a clear indication of what these large medical offices truly value . It was never indicated to us that the test would not be covered by insurance nor that it would be this costly. Judging by the reviews on this page it seems others have had similar issues. We will ask our pediatrician to refer us elsewhere for future testing.

BJC is absolutely the worst hospital affiliate in St Louis area. And be weary when its a location partnered with WASHU you get 2 bills for BOTH affiliations. Sadly this includes Childrens Specialty Center. They even penalize you for paying medical bills EARLY that are on a payment plan and threaten collections if not on a specific date. Even when trying to pay if off faster.The staff we worked with at the specialty center were wonderful but with the cluster of billing and money hungry of this place we will not ever use again

Nice doctors and staff and our experience was good during our visit. But when it comes to billing I felt it is not transparent and their prices are not justifiable. I received a first bill of 220 which I thought is ok considering a specialist visit and some xrays. But they again sent me another bill from BJC costing 768 just for the xrays. After 1 more month I got another bill of 116 just to analyze the xrays. Wouldnt the specialist who had checked my kid analyzed the xrays and already billed us in the first placeWhy there was a need for someone else to check it again and bill us Tomorrow a 3rd person will randomly check our xray report and send us one more bill of their choice I believe this is not a fair process. I am afraid there will be another bill of some other random charges tomorrow Total 1105 after insurance discounts just for a 30 mins specialist visit to check the toeknee which comes out normal without any follow-up sessions or medicines. Please be aware of them and get the charges and understand the insurance and billing well before you go there. Would not recommend to anyone due to their billing process.

Very nice doctors and nurses. I had my first surgery here Not much pain at all I was well taken care of and now Im in good shape. Thank you for your service and I would be willing to come back here If I need to.

Receptionist at the Audiology office are so rude and blame patients for their mistakes. Otherwise everything is great audiology specialist spectacular and super clean and kid friendly.

The Doctors are great but this is the 2nd time that I get a rude receptionist. Whoever answered the phone on September 14 roughly 830 am. has no business answering phone calls. she is rude with no hint of empathy on her voice. Its very off putting to have someone with a condescending tone answer the phone and handle your files or even be the middle man between you and your doctor.

The STL childrens specialty clinic does an incredible job creating a bright cheery kid friendly environment. From therapy dogs to pet right at the entrance clean well-lit rooms and bathrooms cafe automatic train on tracks big bright art on the walls tons of windows for natural light to smiling staff. Im always so thankful and moved. Excellent. Excellent.

We have been there a few times for our son and daughters visit and they were always nice. We had to do blood work for our newborn and the nurse was gentle and funny. Our pediatrician is most wonderful doctor she is very kind and knowledgeable.