Solutions Behavioral Healthcare Professionals - Moorhead (Main Office)

I hate that we are forced to give at least one star. The only thing I would ever give Solutions a 5 star on is a previous provider Jill McMullen. After Jill left I was shuffled over to Dr. Meek. I was unimpressed with the care I received but honestly I see the best psychologist in the region for therapy so I figured Id just continue with Dr. Meek for my meds until I found someone better. Its not like he really had any input or bearing on my mental health aside from angering me so I was lazy and continued seeing him via telehealth. My final appointment with him was what did it he literally took a big ol bite of what appeared to be a burger. Just munching away during my telehealth appointment. The lack of professionalism and poor etiquette floored me. Sadly I lost my job and couldnt switch doctors at the time. Dr. Meek refused to fill a depression medication and two controlled substances one specifically for anxiety. I could deal with those but having lost my job and with other personal matters going on I was desperate to stay on my depression meds at the very least. Without a job I couldnt afford the 175 appointment so I asked about a payment plan or some kind of assistance. Their sliding scale assistance doesnt work for psychiatric services so that was a no go. I will say the billing lady tried to be helpful but Solutions doesnt give patients much leeway when they arent cash cows. Finally I tried leaving a message for Dr. Meek the receptionist was great I explained my job loss and my request was for him to at least send in a prescription for my depression meds. She took down a message and read it back to me again she was great. Needless to say no prescription was called in and there were zero attempts to reach out to me to let me know he wouldnt or couldnt do it. The whole do not stop taking depression medication abruptly is the last thing Solutions cares about. Solutions and Dr. Meek specifically would rather a person go off their meds and risk them having another major depressive episode than to assist them with a payment plan or call in a non-controlled medication. Go eat another burger Dr. Meek youre a terrible excuse for a doctor.I just want to point out the number of positive commentsreviews about Jill. She was the best thing to happen at Solutions.

update 2024Unfortunately since this provider isnt here anymore there is not much good I can say about this facility. What a shame. Ive moved on.original 2023 I cant say enough good things about Jill McMullin at Solutions. She was my previous provider at another facility and I am so thankful I found her again. I will not go to another provider as long as Jill is taking patients she has changed my life She is one of the smartest caring and patient providers Ive ever worked with and I work in healthcare.

Jill McMullen is amazing for all of your mental health needs. She is very professional but also makes you feel like youre talking to a friend. She has been so helpful in getting myself and family back into a better mental health state for which I am sooooo grateful for. When emergencies arise she is willing to fit you in. She is a great mental health advocate and Im so glad we found her

The receptionist are not the friendliest people . Yet the other staff like the ARMS Case Managers and Therapist are very friendly understanding caring and compassionate with there clients very happy with care I received . Especially the care I received from Casi Allison Nicole Meek and Tanner they all do a wonderful job.

This place shouldnt even deserve one star. They are so unorganized and have to ask for your prescription refills about a month ahead of time. Jerry is the most rude man in this profession o have encountered. I will NOT be returning to Solutions.

Awesome place for my daughter to get her mental health taken care of. Jill McMillan is super friendly and explains everything so we can understand what is going on. Highly recommend Jill and solutions for your care.

Id give this place a ZERO stars if possible.They gave me a reminder card for my appointment but apparently they needed a reminder card themselves. They just straight up didnt schedule me for the daytime they told me. Had to request to leave early from work to make the appointment work. Huge waste of my time.Also refused to even check if my insurance would cover marriage counseling. Just told me insurance doesnt cover it even though it was in network.Their intake and reception absolutely suck

It has taken months to get an appointment since Sept if you look at their website it is all unprofessional stock photos sometimes when they answer the phone they just say hello and thats it. My doctor even called to report them because we thought they were not a legit company. In late Nov I received a voicemail from their scheduler to call back for an appointment. I have called numerous times and left messages and my doctor called her to try and expedite things but nothing.

Very judgmental. Rushes to diagnoses with little information. Not their to help you with kids struggling - just provoking those behaviors and super pushy for follow up. Do counselors here get paid off client load Seems like it. Thats how you get them to not care about ethically treating clients by overworking them removing the care. If you think about going here because a school referred you know theres plenty of other affordable options that will give you a great experience and actually help. This place is NOT it.

My son had an appointment at Solutions however due to an extreme bout of acrophobia he was not able to go. I decided to show up for his appointment in his stead as I hated to stand them up and cause them to lose income and I would just utilize the appointment time to discuss strategies or thoughts with the counselor about how I might work with him. I had my own insurance card in hand. The receptionist was off-putting from the beginning as if I had asked her for some unfathomable favor rather than actually being there out of a sense of responsibility. She checked with someone else and then informed it would be all right. I gave them the necessary information to bill me along with insurance however I declined to fill out the hugely invasive and irrelevant questionnaire they had. I saw no reason to do so. The receptionist then informed me that I did not qualify to be seen since I wouldnt fill out the questionnaire. The reason so many people in our society suffer from depression and anxiety is because they are constantly bombarded with meaningless rules questionnaires regulations. They dont feel seen or heard of having intrinsic merit. . That is why they end up in a counselors office to begin with. So a couple of things happened--the business lost an hours worth of income a potential life-saving exchange with a counselor never got to happen and the business lost a great deal of their good will. In addition they lost a potential client. I am now glad my son didnt go in there for he doesnt need more of that kind of sorry you dont matter only our inapplicable rules matter attitude. No we are not the victims of our society we dont have to tolerate being shoved into a box. Humanity thrives in being seen and heard and I hope the people in charge of this business will get the message. Thank you for reading.