Rainilda P Valencia, MD

Very bad experience with dr Valencias staff Veronica office manager very rude treats you like you aint anything has no compassion for everyones different situations and says basically idc what u are dealing with talks to you degrading and be littles you .. seems to only be going to work for a paycheck if your in the medical field and dont like people and take it personal problems to work u shouldnt be in that field of work I hope God deals with you and removes you from that office never had this experience with any other staff my oldest is 22 have been going there for many years

I wish that I could leave this doctor and her office no stars. I had a baby 4 months ago and missed our appointment with the pediatrician after coming home from the hospital due to complications that I was dealing with. The doctors office decided that 3 12 months after missing this appointment that they were concerned for a baby that they had never seen and never met. They filed a CFS report against me for severe neglect stating that my baby was severely malnourished and believed to be dying. The CFS worker came to my house with a car seat ready to take my child and explained to my husband and I that the way the report was filed she thought she was coming to find a dying baby who was skin and bones. She ended up leaving after seeing our healthy and happy smiley baby and seeing a happy loving healthy home stating that she wasnt a doctor but could see that our baby was healthy and well taken care of. The doctors office falsified a report and added information that was not true after never even having met my daughter. This came as a huge surprise as this office has been my older childs doctor for 15 years. The doctors office claimed that they had tried to get ahold of me on several occasions and that I was avoiding their calls. However I have been in to the office with my older daughter a few times since and have had at least 3-4 conversations by phone with them in the last couple of months. This office also fails to follow insurance policies that state that they are not allowed to charge clients for paperwork to be filled out and will charge patients anyway claiming that it is their office policy. I do not recommend this doctor and am extremely disgusted with the lies that they put out about a child they have never met. If you have a choice to go anywhere else make sure you do. If your insurance places you with this doctor run

This is place is horrible when trying to make an appointment they take so long to answer. I called multiple times and the line would hang up after waiting for so long.

Excellent

Avoid This Practice - Poor Communication and Dismissive AttitudeI regrettably must express my dissatisfaction with the services provided at Rainilda Valencia MD. The overall experience was marred by a terrible lack of communication and an alarming dismissal of parental concerns.From the very start the reception staff seemed indifferent and unresponsive. Their lack of courtesy and failure to communicate essential information regarding appointments and procedures was appalling. It felt like pulling teeth to get a clear answer or any assistance.What truly exacerbated this ordeal was the front staffs dismissive attitude towards my concerns as a parent. Despite my persistent efforts to communicate the health issues my child was facing I was met with condescension and a blatant disregard for my observations. It was as if my input as a concerned parent held no value in their diagnostic process. This negligent behavior is not what one expects when seeking medical advice and treatment for their loved ones.I strongly caution any parent considering this practice for their childs healthcare needs to reconsider. The lack of professionalism coupled with the blatant disregard for parental concerns makes this practice unfit to provide adequate medical care. I would not recommend Rainilda Valencia MD to any parent seeking compassionate attentive and reliable healthcare for their children.

Very thorough Pediatrician but impossible to get a hold of over the phone. Their paging service is always on all day. No way to leave a message and I tried going on their website and their page freezes or doesnt give you the option to select an option to send your message. Their staff never answers or they send you on a run around in person to schedule an appointment.

I thought Dr. Valencia was very good with the children and very knowledgeable. I would have given 5 stars but the wait was pretty long. Thank you for taking the time to make this an enjoyable experience for my foster boys.Desiree