Psychiatric Emergency Services (PES)

Omg the reviews are just not good. I agree It is important to address any challenges that arise regarding the mental health of patients. For those working here it is not the job for you if you get frustrated or overwhelmed. You must have a high level of patience and concern but most of all understanding. After all they are all someones loved ones.

Mental health professionals target issues and assess whether or not theres a need for care once they have that information its a team effort to either direct the individual to outside services or treat their needs with professional mental health providers onsite.Ive been here several times and they have upheld a good and decent standard for my mental health.We need more PES in every community.

As an inpatient I was treated very well and got the help I needed. I found a calm environment there even though there were other patients there who also had a variety of seriously troubling conditions. The staff was considerate and every one of them called me by my first name from the minute I arrived. It was so soothing and kind to be treated as an individual person and not a number. Seriously. All of the staff from receptionist to janitor from cafeteria staff to security staff remembered my name.I got the help I needed and will always be grateful.

Ive been here twice now once for me and once for my friend. For me they helped me get started with their clinic to replace the psychiatrist i used to be on that stopped taking my insurance. For my friend who needed hospitalization and had been treated poorly by Seton Medical Centre they called all the hospitals until they found one that had space for her. Their compassion and willingness to do what was needed to help was wonderful.I do wish there were more on-site services. There arent doctors on the weekend and they are always too busy on the weekdays to get everyone to see a doctor who doesnt show up basically the moment they open. I imagine they need more funding which isnt really their fault more the fault of the state of our mental health care in this state.

If I could give negative stars I would. Every time I call Im on hold for at least 20 minutes and it isnt even actually this facility that youre connected with. Been here twice and each time I had to talk to a counselor nurse and doctor because apparently they dont keep any of the information you tell them. Also the doctor didnt send my prescription to the pharmacy so now I have to keep calling back or try to go in and basically wait forever just to talk to someone. Do NOT come to this place. Ever. I literally cant say enough bad things about the horrible experience Ive had with this place. They should be shut down.

absolutely awful. 0 stars. I went into the hospital recently as I was very depressed with a lack of motivation. they put me on Wellbutrin which worked very well for me. I was more happy than I have been in a while. I even ate better. I do have an eating disorder but I proved to the doctors at the hospital that I would eat properly if it meant I could be happy on meds. I didnt purge and I didnt skip meals. they sent me home glad I was doing better emotionally and with my physical energy and health. so was i. i continued to eat a vegan diet including proteins fats carbs and fruits. which is what they put me on at the hospital and i discovered i liked it. i was feeling great awake and healthy. anyways my meds ran out. so I went to pes because I dont have a doctor. I waited 6 hours to get a prescriber. he completely took me off Wellbutrin the meds that were working and put me on Lexapro. I told him I have tried Lexapro with negative side effects in the past. he didnt want to hear it. I told him Im healthier on Wellbutrin because Im happier didnt wanna hear it. the doctors at the HOSPITAL put me on Wellbutrin. they said I seemed perfectly fine. didnt wanna hear it. so he said technically oh well and sent me home with medicine i already know has bad side effects on me. since then ive stopped taking the Lexapro and now i feel like garbage again. it was just making me sleep all day. now i have to go into a hospital all over again just to get the right meds back because Im back to square one. thank you PES for wasting my time for absolutely nothing.

Be prepared to wait between 6-7 plus hours to be seen by the intake Dr. Its ridiculous that they only have 1 Dr doing intake for all of the City of Austin and Travis County. Its no wonder that many individuals just end up leaving without any help because you have to literally stay there ALL day. The security is a piece of lazy cow crap too Hes so lazy to even report or step in and help when he sees a patient overdosing themselves with medicines in the lobby. I hope that when case management takes over it goes smoother but I dont have high hopes at all. This place is horrible everyone looks like they hate their job and dont want to be there. They dont treat the individuals with respect. So sad that the great city cant invest in more resources into this place and get people that actually love what they do or least fake it geez Mental Health is a very common illness and we should have better.

Went here hopelessly depressed and suicidal also having a panic attack. Once i mentioned anxiety i was turned away and told they cannot help me. Didnt offer any other way to get help. Left crying. Whats the point of this place This was about a year and a half agoThe mental health system as a whole is a joke. I expressed i was suicidal. My mom called the police for help. They came to my house and wrestled me into handcuffs violently. They took me to brack where i was released an hour later with no helpMy medical dr wont listen the hospital wont listen. There is no help.

I went there to be seen to try to get help or find out what I needed to do. Well Im waiting for the lady to come talk to me . And when she comes she has a miserable look on her face as if she dreaded being there I asked what I needed to do to get reevaluated n get meds . She said in the most miserable voices we cant help you theres no openings today the drs leave at noon. And gives me a piece of paper with information and a intake number. To call . I said thank you with a smile and left. .. . My advice to her would be you choose to work there u wanted to help others. Smile show the people u care about helping them since it was Ur choice to work with others with psychiatric problems. . If Ur that miserable u cant smile. Get a new Job. ...

Great place if you have nowhere else to go. The wait is horribly long and the staff can be some what rude. But just ignore that and realize that you will see a doctor and a counselor. They can give you prescriptions if meds are what you need. Try to avoid on the weekends as there is no doctor . If its bad enough please go to emergency room where they can keep you for overnight for observation and even place you in a psychiatric hospital if that is necessary. Steps can be taken but they are not always comfortable