Physicians Immediate Care -Palatine

I went here in December was told my copay was 128. I told receptionist that my copay was 25 she said I wouldnt be seen unless I paid 128. I paid the 128 the PA was great. Trying to get my 103 overpayment back not so easy. Went to office in Palatine they were nice and tried to find the check from my insurance. Had to be over 2 weeks of unopened mail. They gave me billing department phone number. Recording said someone will be with you within 5 min 28 minutes later. I asked for number for corporate office but instead was given OM Support which was not answered. I googled corporate office and called no one answers that phone either.Not a business that understands how to do business. So disappointing.

2 hours to get stitches in while there was only one other person there and I could hear the staffs casual unrelated conversation through the door was not the best experience. neither was showing up 15 minutes after they claimed to be open and being greeted by a locked door and lights off. the stitches procedure went well so I cant be too harsh though the overall experience could have been much smoother

I had an appointment waiting room only 1 person in it. Walk in came after me. Still almost an hour later stuck in room waiting on doc who I can hear sitting with the outer office staff chatting and laughing saying she needs to maybe speed up so they can all leave on time. When pct took my temp etc said I was the 2nd person to be seen. Seriously hire docs that know what it means if youre walking into an immediate care. The word immediate means nothing to these people. We wouldnt be here if it wasnt an urgent matter.

First time at Physicians Immediate Care and highly recommend. Doctor took the time to listen to my symptoms and was compassionate. Following doctors instructions and I am now feeling better. Its so hard to find a good doctor these days and I will most likely use them again when I am under the weather.

It was great. I got there and was greeted by some Professional and Courteous Employees. Everyone that took care of my Physical were great. Thank You Amita for hiring such a Great and Beautiful Staff. I encourage People looking for immediate Care. If your in Palatine go to Physicians Immediate Care. 29 Northwest Highway. Youll be happy you did.

The wait was reasonable. The doctor was very personable and spent a lot of time with me after my visit just talking through the logistics of getting prescriptions later in the evening. Sent me to a pharmacy that was actually open

I recently used Physicians Immediate Care for a suspected ear infection. I walked in about 100 without an appointment and was seen within the hour there are appointments available though. The PA was great as was the nurse. The nurse Kristen I think or Kristina was AMAZING. She made me very comfortable and was very helpful. I will definitely be coming back when needed.

Most unorganized medical facility Ive experienced in my 58 years.A new employer sent a form to the Palatine location fir new employee screening. Scheduled.. they called and said I had to reschedule because no one is there after 2pm for that service. While they were confirming the info. They couldnt find the form from the employer. After 15 minutes they said theyd have to call me back. Called 5 minutes later that they found it. I registered online and uploaded my id. I came in the following Monday they couldnt find the form again. I was here ar 1024 for a 1025 and they couldnt find it until 1042. Then they couldnt find my ID. It is now 1054 and I am finally all checked in.

While my experience with the health team has been good - their administrative procedures are questionable and unhelpful. I wasnt able to check in on their app so on arrival I asked to do so. My symptoms were written on a post it note. In the initial check up the nurse took my vitals and I informed her I needed to update the pharmacy. I assume this was written down on another post it as it never made it into my file. After waiting two hours for my pharmacy to receive it - I called and they confirmed that they sent it to my old pharmacy like my discharge papers my fault for trusting the process and not making aware on paper work. I asked if I could then update my pharmacy on file and was told that once my file was closed there was nothing they could do unless I was in the clinic. I inquired if the nurse who I already relayed this information to in person could update and was again told no. As much as the medical staff is friendly and this place is close to home I dont think it will be worth the trouble for me again in the future. Perhaps if I had submitted my request on a post it note it would have been more successful.

I had a good experience here from start to finish. I recommend making your appointment online to see the next available opening. If you decide to walk-in there will probably be a decent wait. I made an appointment and had a short wait upon arrival. Everyone was attentive and my treatment felt thorough and not rushed. Everything was clean and I would come back here again if I need to.