Physicians Immediate Care- Hanover Park

Of all my years using urgent care the women at this location were top notch. They all were so friendly and helpful. I went in feeling pretty miserable turned out pneumonia and they were so caring. They knew I didnt feel well and promised to do what they could to help me start feeling better. I would definitely go back to that team. Great job ladies. You can use this on your website.

Absolutely excellent service and care very friendly knowledgeable superior empathy and wanted to make sure you were taken care of to the best of their ability. Everyone so lovely and Mushira Ghoghawala APN so awesome and very accommodating. From my sign in at front reception to everyone that assisted me once I was taken into a room I cant thank you all enough for the super service wonderful and I would 110 recommend Physicians Immediate Care to anyone who is looking for a great place to go for their health care thank you all so very very much

Every personnel at this specific facility was professional. From the front desk personnel to the assistants and the physician. Even though I went in for not feeling well at all Joanna was very helpful knowledgeable and definitely made me feel at ease. Everyone wore mask and I cannot stress how professional everyone was. I hope not to see any of them again because this would only implying me being sick but if I do I would look forward to it because I know I will be takin good care of 5 stars to the building as a whole.

Went to this location due to chest congestion. Its been 24 hours and they still have not been able to give me an answer on where a missing inhaler is from my perceptions. Ive called 3 times with a gap of 3-4 hours between each call and still nothing. Completely unacceptable.

The place itself says immediate care... I came here 2 times. 1st time I was in moderate pain and waited for 35 minutes. There was only 1 person ahead of me. I left after 35 minutes without been seen because I was restless. The person ahead of me was still waiting. 2nd time I got my daughter here on a Sunday and its already 2 hours from waiting room to the patient room. Dr has still not seen us. Going to avoid this at all costs and explore another urgent care if future. They should get more staff or giving approximate timings to be seen for being more efficient.

It was my first time to an Urgen Care facility. This was the best experience ive ever had at any doctors office. The receptionist greated me warmly and helped me get checked in. The wait was not bad as a walk in and i was informed of it before check in. Once the nurse took me back she was friendly and made me feel comfortable. The clinic is clean and has enough parking. The doctor who was Paola was extremely knowledgeable and listened to my concerns as I had just came from an ER who dismissed me it made me feel cared for. Nothing but positive thoughts about this place.This review may be used

Im sure my rating will change this place sees its ups and downs first time there was great second time they kinda just shrugged me off and for some reason made me leave through a side emergency exit Was weird... But this last visit was 100 perfect no issues great Dr. And Great experience. The person who was in there before the Dr freaked me out a bit thought when they were not bothered by a inaccurate blood pressure reading but whatever no ones perfect. I even got to watch a customer freaking out at the employee at the front desk and the employee took it like a professional even though you would tell they were frustrated.Until next visit Enjoy the 5 stars.Edit as responseIm not sure how else to respond but you can use my review but please only use my initials KS

Avoid if you are in immediate need of medical care - UnderstaffedThe provider Lavinia was real good Dr and handling all the patients single handedly. Showed compassion as well as care needed. The front desk was rude and grumpy. She needs to handle things well.I spent 4 hours and out of that 3.5 hours was just waiting and killing time either at the waiting lobby or in-patient room.I would say take lesser appointments if you are understaffed or show case realistic wait times.

I did a virtual doctor visit in the office because they did not have a doctor available that day. I was very skeptical at first but the nurse checked my ears throat and nose with a tool that was attached to a web camera so the doctor can see inside virtually. I could see what the doctor was seeing on the screen and she was in an entirely different state The nurse also had a tool attached to the stethoscope in which the doctor can hear my lungs through her headphones. Im still amazed Times have definitely changed and what seemed weird at first turned out great. I didnt have time to look around for another urgent care and took my chance with the virtual visit. Im still so impressed and happy I stayed to experience it.

EDIT Yes you can use it on the websiteFriendly helpful and thorough The staffs demeanor made me feel welcome and less anxious about why I was visiting. The physicians assistant heard me out and properly checked my concerns. When it came down to a diagnosis from the physician she did her own check and was very clear in explaining her diagnosis and made sure to print out symptoms to look out for along with potential ENTs I could look into with my primary.Overall seemed like a caring well practiced facility

They are everything that is wrong with customer service at healthcare. From reception to care provider communication interaction attitude.. not one...

Unreal. This needs to be a ZERO star review.Made an appointment for 230 sat in the parking lot till almost 4 waiting for a call. My phone rings and I...

Im writing this review as I sit here waiting for 45 minutes now after my scheduled appointment... whats the point in making an appointment if we arent...