Physicians Immediate Care - Dixon

Both people who saw me today were very rude. The first one the nurse rolled her eyes many times at both me and my wife. And the Second Lady the Nurse Practitioner responded to a complaint I had about their services with a combative defensive attitude. I said there was no sign saying they dont see anyone after 730 on Monday 3424. The NP then proceeded to FOLLOW ME to the door after my visit just to condescendingly point out that there was now a sign on the door stating they dont take walk-ins after 730. No wonder why no one wants to go here anymore. This could have been handled in a much more professional manner. If you cant handle working with the public then maybe youre in the wrong profession.

05 really. I showed up for my appointment with 2 sick children and was turned away because I needed to use a check to pay the copay. I didnt see a single sign about not accepting check as well as the website claiming you do. I was told I could come back with a card or cash. Both my children had fevers and felt like garbage just to be turned away. So disappointing.

We were visiting from Texas and needed to see a Dr. We found Physicians Immediate Care and Dr Anthony was great. From the front desk clerk to the nurse and Dr i was very pleased with the great care my daughter was given. Everyone was so polite and caring.

I dont know what has happened to this place but it is not a pleasant place and I will not be going back My sons visit wasnt great and my husbands was even worse. The nurse practitioner was a joke and the nurse was even worse Very unprofessional. I understand its cold and flu season and things are stressful but you need to handle yourselves in a more professional manner. Very disappointed.

This was by far the worst experience Ive ever had going to Urgent care. I have used physicians immediate care many times before this with no issue. Apparently there was a change in ownership. I had a 340 appointment. When I arrived I was told they were running an hour behind. Though frustrating I chose to wait. Around 445 they bring us back to a room and swab my daughters throat for strep. We then wait more than another hour on a telehealth provider to actually talk with us. This is a total scam and waste of time. The staff at the faculty are kind and trying to be helpful. They are not the issue. The parent company needs to hire a provider. It is absolutely ridiculous and a complete waste of time. I guess I should have just taken her to the ER for a stupid strep test. Do yourself a favor and dont waste your time coming here.

We are from out of state and were visiting family for Thanksgiving. 3 year old came down with a cold and was complaining of ears hurting so we wanted to get him in to be seen by someone in case he had an ear infection. He did. Everyone at Physicians Immediate Care from reception nurse and doctor were very nice. Whole process went very smooth. Was easy to check-in online and register on phone ahead of time.

Second time here for a work physical for a non-lifting job and they insist on checking me for hernias. I explained I didnt want to do that because last time they hurt me and it just seems to be this location that checks for that. Ive been about 20 PICs in my life. Before even giving that detail I mentioned it to the receptionist and she snapped at me dont tell me tell them. Whoa. So when the nurse practitioner walked in she mentioned it so the receptionist did tell her so there was no reason to snap at me anyways. Then the nurse practitioner continued to argue with me showing me the form even though I explained trust me its just this place thats doing this for non-lifting jobs plus last time the nurse hurt me also your receptionist snapped at me. No apology nothing. I said mark it refused. Absolutely had it with customer service at this place and in general in this one horse town. Get some tact.

I am from another European country. And it was a ridiculously long time of waiting to do my drug test. This is not my first time here and I always have 2 hours of waiting. Usually 3-4 people in que. Respect the time of other people not just yours. We have a lot of work to do not just to wait for your very slow service.

Place is a joke Waited 4 hours for a physical. The staff could even find the proper book for the color vision test. Some of the staff members thought it was so funny that this book got up and walked away. I however did not see the humor in this as I had wasted 5 hours of my day at this place at this point. Id recommend finding a different provider and or office it possible

I had a very good experience at immediate care. The people that work there are awesome. Michelle was my nurse practitioner. I loved her. Awesome bedside manner. She was very caring and took the time to sit and listen and talk to me. I would definitely go back there again.

so incredibly rude. came in to get some symptoms checked out and was treated like a disgusting piece of trash. you cant come here without being judged for...

Walk in clinic walked in. Told wait would be nearly three hours. Thats my fault made an appointment for a later date. Show up. Wait time again. Go...

Took my son in to get checked out for strep throat. I was diagnosed with it the day before so I thought it was a pretty good possibility he had it. We...