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Pediatric Therapy Services - St. Lakeland

Speech Therapy, Occupational Therapy, Physical Therapy
  • Location Address: 1215 E Orange | St Lakeland, FL 33801
  • reviews Rating: 3.70 (41 reviews)
InsurancesInsurances:
Ages ServedAges Served:
Children
Care SettingsCare Settings:

About Pediatric Therapy Services - St. Lakeland

For 25 years we have been providing therapy services for children and their families located primarily in the greater Tampa, Brandon, and Lakeland communities of Florida. Unlike a larger traditional hospital, we are a therapist owned, private practice. Our only focus is on providing quality therapy specifically for children.

Reviews

3.70
41 Reviews
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Care Settings

  • In-clinic

Age Ranges Served

  • person icon Children

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Languages

  • English

Insurance Carriers Accepted

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Contact about insurance

Please note that without member information we cannot guarantee that your specific plan covers these services. We recommend asking the care provider before beginning services.

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    Aetna
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    Cigna
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    Coventry Health Care
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    Health Net
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    Humana
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1215 E Orange, FL, 33801

Get in Contact

  • orange phone icon (863) 802-3800

Reviews

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3.70
(41 Reviews)
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All Reviews
google review

My foster daughter was placed with me 3 months ago and I quickly noticed she had some physical and speech delays. PTS was my first call. They quickly informed me shed need a referral so I made the soonest appointment I could get which was with a Dr. in Tampa. Drove her there to get her the referrals and sent them to PTS right away so we could get in as soon as possible. There was a lot of back and forth and hoops to jump through because of Medicaid and the foster care system but we finally had her eval about two weeks ago and we were ready to get her the services she needs. At her first physical therapy appointment I let the therapist know that a dining bench had recently fallen on her foot and it was badly bruised but we had gotten X-rays the day before and the Dr. said she was fine. It was sore and she was acting as such. Within 5 minutes of taking her back they came back to the lobby to express concern over her foot since she wouldnt let the therapist touch it - shes a 4yr old with trauma of course shes not going to let strangers touch her bruised foot but I heard their concerns. The therapists expressed a desire to review her x-rays so as soon as we left the appointment I drove straight to the urgent care where we got x-rays taken to sign permission for PTS to get all the information they needed to verify that her foot was in fact fine I communicated this with PTS right away and asked them to please call me if they have further concerns. Six days later and the day before her next therapy appointment they called to inform me that they must have clearance from a doctor before continuing therapy services. This didnt make much sense to me since the doctor saw no medical issue with her foot to begin with but I reminded them they had the ability to call the urgent care and get the visit notes to see that there was in fact nothing medically wrong with her bruised foot. I finally received a phone call from the physical therapist who told me she refused to see my foster daughter for therapy until I got clearance which meant I would need to make an additional appointment for them to tell me what they already told me which was that her foot is fine. To press her point she told me her license was on the line over this issue - a bruised foot - obviously not being honest. It was made clear this was some sort of power struggle and I bowed out. Im a foster mom but I also have three children of my own and I work full time. I was trying to do right by this sweet girl and get her the therapies she needs to thrive. I didnt mind jumping through all of the hoops to make it happen because I knew it was what she needed. Instead of walking along side of me in this effort PTS chose to fight against me over a bruised foot. My hope in writing this review is that PTS will take a look at how they work with foster parents Fostering is an absolute joy but it is hard so when things that should be so simple like getting therapies for these children are made difficult for literally no reason it adds stress that just doesnt need to be there. PTS please do better. Signed - a foster mom just trying to do her best.

Tara Johnson
17 March 2024
google review

So helpful The staff and therapist are so kind its a great place to be Would recommend

shana boutin
17 March 2024
google review

My daughter been going here for about a year now its truly amazing the kids always comes out with happy smiles. My daughter loves her therapist. Shes very caring loving not only to my child to another of her patients she works with. My daughter has shown so many millstone its truly amazing. The place is super clean my daughter has asthma they truly understand when I have to cancel as time. Thank you to the whole crew there Lakeland area

Daisy Martinez
17 December 2023
google review

100 will recommend to a friendfamily. We love going here and finn does not want to leave. Teachers are very helpful and very patient as well. I love how they are very accommodating and very understanding to us.

Alicia Saddler
17 November 2023
google review

Our daughter has been going to PTS since she came home from the hospital at 3 months old receiving PT and ST she is currently 5 receivingPTSTOT.... this year our daughter has been hospitalized multiple timesduring hospitalizations she still received all therapy services.... In July of this year PTS tried putting her on on call I let PTS know we did NOT want that for our daughter we wanted to keep our scheduled sessions as therapy is the key to helping my daughter thrive... PTS discharged my daughter in a very unprofessional way they contacted our pediatrician without our knowledge or permission for at home therapy because her medical condition changed... well that was news to me because her condition is the SAME it has been...as evident from the Doctors that released her with resume all normal therapies...after all the hospitalizations this year it is imperative to her recovery to receive therapy and have professionals evaluate her progress and guide us as parents to help her the best we can..... this place cares only about the not the caregrowth and development of their patients....Karen is the worst and truly lives up to her name as she told me it was what was best for their business.... disappointed to say the least. The people I thought were on our side and would help my daughter to thrive again dropped her like a sack of potatoes...with a 6 month waiting list for at home therapy.

Nikki Hajian
17 November 2023
google review

PTS has been SO wonderful for my kids. We have seen a lot of the speech therapists and every single one of them is incredibly talented and helpful and SO great with the kids and communicating with us as parents. Office staff is top tier and makes the entire process easy for us

Heidi Miller
17 October 2023
google review

We LOVE PTS Everyone from the office staff to the therapists are so polite and welcoming. Even when my son is in a bad mood and doesnt want to come they manage to brighten him up

Alexia Taylor
17 October 2023
google review

Im giving this place a one-star which would have been 0 if I could. My daughter is 2 years old taking speech therapy at this place. This WednesdaySeptember 13th 2023 was her 3rd session and she came out of there telling me butt and pointing to her butt she never done that before and since she cant talk properly she cant not explain to me what happened to her. So when we got home I found she had a welt on her inner thigh by her private area that she did not have before we left. Also she had little red dots on her private area it was not a diaper rash Im upset cause I have no clue what happened to my daughter or why would she tell me butt something she never has done. I just know I didnt like it at all and her telling me that was very suspicious. I dont know but I dont trust this place at all She will not be going back

Jess Nunez
17 September 2023
google review

My son Marlo has been going to PTS since he was 3 months old and now he is 10. Best place for kids who are in need of Therapy. Marlo has grown so much and achieved so many goals where doctors just gave up but the all girls and stuff did what was best and I was said they always did extra for Marlo always had what he needed and more. Im always Thankful

Destini Richardson
17 September 2023
google review

I called about two weeks ago for services for my son. I spoke with Karen who assured me they had space for new services but could not guarantee a time. I was okay with that because we would have made the time work for my son. After calling and chasing for information I was finally told my insurance would cover 100 but now they are unavailable. The sad part is I waited two weeks with insurance coverage only to have to call and do all the following up. When they requested my insurance information they had it within minutes. When they needed the referral the doctor faxed it over immediately. This is a disappointment because my son s now having to wait and look for another facility after we were told we could get in. Worse they didnt even attempt to call me and I had to request a call back to be told this information.

Anthony Lang
17 July 2023

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