Pediatric Therapy Services - Gresham

Called to make an appointment for my son with a referral from his doctor and i told her what insurance he has and she put me on hold just to transfer me to a rude lady to tell me that they didnt accept his insurance and to call the state and change it. Just rude. Horrible experience.

Therapist was great very kind and helpful. Front office is terrible with communication. Tina in the insurance and billing department is extremely rude. They had me over pay by 155 until they could verify my insurance. Then I had to call and ask for a refund after I called my insurance to verify. They never called me to tell me they verified my insurance and they owe me a refund. And Ive called twice asking for a refund and still havent received it. Once again Im doing other peoples jobs for them. Its unfortunate that the office workers are rude and unprofessional because I truly think the therapists want to help the kids.

I have been coming here for 2 years and I love the staff. The front desk is amazing Laura Becky Tina and Carlos are very helpful and try to accommodate to my schedule. Kyle Taylor Emily Kari Dani and Mackenzie are my favorite therapists.

My child has been going to this clinic since 2017. The front desk staff are so sweet and friendly. My little one feels at home and prefers when I wait downstairs while they do therapy upstairs. Every therapist she has worked with has been awesome.

My daughter Dagny has received therapy services for the last 3 yrs and loves her speech therapists The therapist are sweet and make it fun so she doesnt get tired or bored. Its a great place I highly recommend

Our first visit was an interesting one. The lobby was very loud and not welcoming for kids with SPD. The evaluator was sweet but the rest was very chaotic. We got signed up on a schedule for weekly visits I was lectured on the importance of keeping the appointments our first visit was cancelled because the therapist was not availableill. After some thought and talking to my child I decided to not go forward with therapy here. I called that day to cancel all following appointments and spoke to someone at the front desk. Since then every week following I am still getting reminder texts for his appointments. I call every time and try to confirm cancellation. Im sent to voicemail. No one calls me back. I am upset with the lack of communication and If I get a bill for missed appointments I will be livid. The service here is poor regardless of the great evaluator. It should not take upwards of 4 phone calls to confirm cancellation.Edited to add even after stating that we did not want to continue services up to 6x. We are still getting phone calls for us to do zoom sessions Or now to schedule services since things are opening back up. At this point its harassment.Get organized please and educate your front desk.

I called to schedule my apt and the office did an insurance verification - great news for us insurance would cover it all except 20 dollar copays.First visit was mediocre with the office girl payed my 20 dollar copay the office gal took my insurance card and made a copy and never gave it back. The experience with the doctor was great she did her examination and recommended more visits.Second visit I was given an extremely detailed summery of her mobility and exercise tips to do at home. I was very impressed with the doctor. Although we didnt get asked to pay a copay the second visit - I was confused but didnt ask why. I also asked for my insurance card back since Carlos had called me to let me know they had it at the office. The girl couldnt find it and shed have to call Carlos who didnt work at that location to see where he misplaced it. I was annoyed but whatever.After 3 more visits and no further co pays and still a lost insurance card I get a bill on 82820 for 492 due on September 1st. Umm excuse me The office girl showed zero remorse and told me that I signed something saying that accuracy isnt needed in insurance verification and to call her manager Carlos for further questions. I asked her if this is the same Carlos who lost my insurance card. I kid you not her only response to that... yes.Also it seems like the billing staff knew after my first visitco pay that insurance coverage had changed since I purposely wasnt asked for any more co pays. It was never once communicated to me until I asked about my bill.I proceeded to call Carlos. He seemed really annoyed that the girl said word for word that he lost my insurance card but GREAT NEWS - I can either do payment plans for the almost 500 and that I have great insurance and my deductible is met. Carlos also added any insurance claims cant be re-coded. I asked Carlos why nothing has been mentioned to me and why I got a bill for 492 with a due date 4 days later. He sharply said that didnt happen. I asked literally if he was saying I was lying. I had to pull up my first and only bill and read it to him. After that he got a bit quite and said hed have to ask the billing specialist why that happened.I go home and look at my insurance and taaa - daaaa PT is in fact covered and I only owe copays which now totals 60. This PT will be short lived and that Im planning on not continuing once shes walking which is any day now. Id rather pay 60 than 492. Anyone with a brain would rather pay less.I called the billing lady with this company - she also said it was suuuuch good news that my deductible is met and paying the deductible would be cheaper in the long run. I told her this was coded incorrectly by my primary care doctor and I was going to have it fixed. She didnt seem to agree that it was in my best financial interest to have it corrected - they all still dont understand that my daughters needs are very short lived for PT.I had the primary care doctor input the right Insurance code and all is fixed - I now only owe 60 total. Even though Carlos basically said I couldnt retroactive any codes and the billing lady told me Id be better off paying 492 hahaFor the 5th visit we decided to go on a last minute trip out of town. I call the Gresham location on Saturday to cancel my Monday apt since the HV location is closed on Saturdays. Patience told me weird I see youre on the calendar but that your doctor isnt working and theres no other available doctors. I told her well Im glad I didnt go for this apt for no doctor to be available. Patience was stumped but proceeded to tell me I wouldnt get a no show fee since I cancelled in time. I asked for an email confirming that since everyone except the doctors seem to be incompetent. Never got that email.. and luckily I havent gotten a no show billed to me... yet.After all of that Im done. I cant waste anymore of my time trying to do business with these people.

Staff schedules and cancels within single digit hours prior to appointment. Their reason YOU made an appointment when the pool wasnt available. I have spent 4 weeks 3 appointments made cancelled BEGGING them to offer appointments they wont cancel Can you please have pool schedule in your hand when you make appointment. Their manager called to say I hurt the staffs feelings never said a curse word or raised my voice just kept repeating that I dont have access to pool schedule insist that they use it to schedule discontinue this pattern of cancellations. Her solution no more services for your kid.Ive asked them to put in writing that they refuse to service this child and why. Showing up for next appointment with my letter of what happened filing with the Better Business Bureau and reporting them for violating American with Disabilities Act.

This office has gone above and beyond for our family. Missy and Kari are absolutely the best physical therapists we have ever used. We also use speech and ot and have had no problems. The office staff has been super helpful in figuring out insurance issues. The manager is very kind and seems to want whats geniually best for the children. Ill say this about the front desk staff as I saw there was a bad review about them. Scott has become a great friend to my son. He always takes time to give my son a high five and a few minutes of his time to make him feel important. Maraceli Hope I didnt butcher her name has worked hard to make our schedule work together and always has a smile. I recommend pediatric therapy services.

Really great staff no problems very nice and understanding with schedules. My sons therapist is 100 awesome works great children. I totally recommend this for any parent for therapy