Office of the Attorney General - Health Education and Advocacy Unit

The Health Education and Advocacy Unit of the Consumer Protection Division offers mediation services to consumers who have a billing dispute with their healthcare provider or a coverage dispute with their HMO or health insurance company. For example: If your health plan has refused to cover a medical procedure or pay for a medical service for a consumer If you need help resolving a billing dispute with a health care provider, such as a hospital, doctor or dentist If you need assistance resolving a dispute about medical equipment that was defective or was never delivered The Unit also helps consumers who have been denied enrollment in a Qualified Health Plan or denied Advanced Premium Tax Credits or Cost-Sharing Reductions by Maryland Health Connection. Maryland law also allows providers to file complaints against insurance carriers on behalf of consumers. The services of the Health Education and Advocacy Unit are FREE to consumers.