Nystrom & Associates - Apple Valley Clinic

Showed up for my initial appointment today. I was asked to sign a form stating I would be responsible for any charges my insurance wouldnt cover and any missed appointments. This form also asked for permission to communicate with insurance. My problem with this is that Im being asked to accept responsibility for an undisclosed amount. Shouldnt the charges be determined before so I can make an informed decision. Also if Nystrom is communicating with said insurance why the smoke and mirrors. Anyways theres other options....Buyer beware

They are full of lies to get you to go there and out of nowhere make you switch medications. Wish I could leave zero stars . Worst mental health place I have ever been to .They gave me more anxiety than i came there with. I switched to a place that actually cares and listens me. Look at all the one star reviews..... you guys should be ashamed of such a worthless company you are .

I have been very happy with Nystrom Associates. My provider is there for me and has helped me work on my concerns. I have been able to do virtual visits which worked well for me. They are great with sending reminders of upcoming appointments and billing when needed. I would highly recommend this clinic.

I wanted to love it here About 5 years ago I went to the Woodbury location and had an amazing therapist and a great experience that didnt happen here. I saw two different therapists that werent a great match. I get it this happens. There should be a better process though so you arent wasting months of your life. My biggest issue though was getting reminders set up for my appointments. I have a brain injury and its hard for me to keep track of my appointments sometimes. They were able to get reminders set up for me for the first therapist I saw but for some reason when I went back to start with the second therapist I started seeing NO ONE could do it for me. I must have asked 3 or 4 different people who said they would all get it taken care of. But they DIDNT. I missed a couple of appointments because of this. I spoke with them about what was going on and they said they understood but nothing was ever done. Finally I got so frustrated I just stopped going. No one there cares about you apparently.

Im am extremely disappointed in this location. I decided to get care here and every single time Ive been in they have started care 5-15 late and charged me for the full session. I was polite and kind about it until I realized the billing issue. The communication within the network is not good and has caused me so many issues such as attending wrong appointments and again not being seen on time.

If you want help avoid this place. They are worthless. I received four different answers in calling reassessment. Then was sent a summary instead of actual assessment then told it would take up to 16 days. Have had to deal with this company on three separate occasions. Each time worse than the last. Made things more difficult in getting help due to their constant delays. Go anywhere else

I sincerely hope if you are seeking help for any mental health issue you read this review in full before contacting this company. I write it with the purest of intentions hoping it will help someone else avoid the hardship I had looking for help for the first time.This place is absolutely terrible the counselors offer little to help or sympathy. I waited a month during a very hard time in my life to finally talk to someone and got absolutely no support wasnt even asked if I was okay which I was not or why I made the appointment. I got a call 10 minutes late to my appointment time was asked a series of questions general anxiety and depression questionnaire received one word responses back and was referred to a different therapist after I said I wouldnt take medication. I then had my referral appointment with a new therapist after another month wait went through the same questions to be told she wasnt the right person and referred back to the original therapist and offered medication. I left feeling like I was drowning and no one could help me. I would not recommend this group to anyone...ever. Additionally they billed my insurance 360 for the first visit where they just asked me a questionnaire that I had already filled out before hand online and honestly offering me no support. Then got billed an additional 250 for the the second therapist to send me back to the first one. I left feeling more hopeless than I did before my appointments. Very disappointed and grateful I was able to find a better therapist at a different company. It makes me so sad to know people are genuinely looking for help and a business like this leaves people feeling worse off then they were before. DO NOT UTILIZE THIS COMPANY find a different one. Lastly I honestly had to spend my first counseling session with another firm talking about how difficult of a time I had finding help because of Nystrom and Associates...come to find out Nystrom has a reputation for bad talk therapy with many therapist in the area. Dont waste your energy or money and make an already difficult time in your life harder by calling this place. Avoid at all cost.

The therapy session I had to establish care for my son was very unpleasant. The therapist was cold and made me feel like I was being interrogated. I felt like she was talking at me amd not to me. The office was a very cold and uncomfortable environment. It looks like a place where people get court ordered to go. I will seek care elsewhere. Also after reading other reviews I believe whom ever is in charge needs to have a 101 class with the therapists or get new ones all together. Patients are coming here for insight comfort and help. I literally felt like I wasted an hour of my time when I left. This is an important profession and should not be taken lightly. People go to these places to better themselves. Do your Jobs

I FULLY understand the 24 hour cancellation policy and am very willing to abide by these policies however I was charged 91.80 for calling EIGHT minutes too late. Just to be clear the appointment was for a Thursday at 11am and I was able to get through to cancel the appointment Wednesday at 1108 am. 8 minutes is costing me 91.80. I have now cancelled all of my appointments which is quite unfortunate because I did really like the therapist I had saw. It is not worth the headacheI did speak with someone in the billing department at the New Brighton location who seemed nice and started an appeal for me hopefully the appeal process goes better.

My experience with Nystrom Associates has been extremely disappointing and frustrating. Their customer service is poor and impersonal which is surprising since they supposedly specialize in treating mental health issues. They are way overpriced and extremely inflexible. I have never had such low quality service at any healthcare facility before. I recently gave my updated insurance information to two different people over the phone before my last appointment and when I came in to the office they still didnt have the information in their system. The receptionist took a great deal of time searching the computer copying my card and entering my information and then after all of that told me that there wouldnt be time for me to have my appointment and Id have to come back another time. They charged me over 100 for missing an appointment even though I was there and had arrived only a couple of minutes after my scheduled time due to heavy traffic. Their regular rates are astronomical charging over 600 for the initial intake appointment which lasted less than half an hour after I had spent nearly an hour filling out a massive questionnaire that the nurse barely looked at when I finally went in and they charged over 200 for a 20 minute follow-up appointment with a nurse. This appears to be a large corporation that is out to make money and seems to care very little for the welfare of the patients.Overall my experience with Nystrom Associates has been extremely negative and I would recommend that people look around for a more professional doctor or clinic rather than going here. I will never go back.