Numotion - ROCHESTER (WAREHOUSE)

They arent not honest with there clients they give you a run around about when your ecuipment will be done they staff is so rude

Completely ridiculous My buddy needs new batteries for his wheelchair so I call up and the lady proceeds to tell me that they dont help private partys they only do and help out people that are members or actually bought a wheelchair from them Needless to say customer service is useless how can you deny someone that just needs to buy batteries to put in their wheelchair

Since Monroe Wheelchair became nu motion the quality of service has gone out the window. I have been trying for MONTHS to get a repair scheduled. Each time the technician has not shown and all I get is a text telling me there is a new appointment. Then I call the local phone number and it sends me to a call center that is not local. The entire back of my moms wheelchair has fallen off and I had to drag her 10 year old wheelchair out of the basement to use. They dont seem bothered or in a rush because when I called today they pushed it out again

Horrible company Terrible customer service Id say look elsewhere for a mobility company. Different answers or no answers When finally someone does call you back they are plain rude Im talking about a repair for a 15 year old special needs little girl on her mobility stroller. A bolt and some repaired upholstery. Been waiting over 3 months and all I got was rudeness. These people are NOT out to help people.

My gf received her new electronic chair after a combination of person funds and donations from external sources. I was in on the congratulatoty call from Mimi. As of that night the chair was supposedly paid in full. Upon delivery my gf checked the box stating she had OWNERSHIP of the chair. Again I was present. Flash forward over a MONTH later and my gf gets billed 700 Mimi needs to do a better job of securing the funding she says is in place. Mimi has failed to call my gf back on numerous occasions Under the name Monroe Wheelchair the company pulled a fast one on a couple friends threatening to repo a scooter out from under them. This latest stunt doesnt do much for image rehab under the new name. Things need to be remedied. I have a parent who owned a major med publication he loves her to death and all this means we have options. Handle us better

My step father has been quadriplegic for 5 years. During those 5 years we have run into our fair share of problems with equipment. Most recently a failing power unit on a hoyer lift something My mother and I use with him every single day at least 4 times a day. When speaking with the Senior tech over the phone to make an appointment we told him what the issue was we have dealt with it before and to order the part for the tech to install when he visits. Nope done right refused. Cancelled our first appointment because there wasnt more than one call in our area Orleans County. Now 2 days before Christmas we get a the tech who was given no information about the issue removes the battery replace it back onto the lift doesnt work. Diagnosis bad power unit that can NOW be ordered. But wont get installed until there is another call in our area because 45 minutes is oh so far.Workers Comp isnt to pleased with the outcome either but they can at least make changes happen. Because our case worker is amazing.Merry Christmas Monroe Wheelchair I know ours will be.PS The Tech that did visit us was helpful kind and polite. And did the best he could with what little info he was provided. And is the only reason this review got more than 1 star. You people on the phone and you ideology that one person can wait in there bed until they have enough calls to be worth it is absolutely horrific.

Monroe Wheelchair made my experience with them very pleasant. From the first step to the last they were attentive to my phone calls and questions. Your employees are very knowledgeable helpful and friendly. I had a wonderful experience and would recommend them highly to family and friends. Thanks for all your help in acquiring my Go-Go Sport I love it

Ive been using Monroe Wheelchair for my wheelchairs since I was 11 or 12 years old. The sales people are really helpful and knowledgeable about the different products and always take their time in helping me pick out the best product for me. Sometimes repairs can take longer than Id like but its usually because theyre waiting to receive parts from the manufacturer.There are people at Monroe Wheelchair who will help process insurance claims and fight for you to get the equipment you need. Molly is the absolute best at this and shes really friendly.I love that Monroe Wheelchair is actively involved in advocating for policy changes at a state and national level to help disabled people get insurance coverage for the equipment we need. The CEO personally goes to Washington DC to speak with legislators about the importance of ensuring wheelchair users can get the wheelchairs cushions and other equipment we need - and that insurance cover these things. I think that speaks volumes about the organization and their commitment to the Disability Community.

I had a great experience with Monroe Wheel Chair from the evaluation visit to my home and the delivery of my new wheel chair. They kept me up to date on the insurance process and right down to when it was approved and when it was ordered and when it would be delivered to me. The tech that brought it out was very informative on the operation and warranty of the chair. So if you need a wheelchair go to monroe they are great.

We have been using Monroe Wheelchair for all of my sons needs for over 9 years They have supplied wheelchairs and communication devices. Their service has always been excellent. Each person I have interacted with truly cares for my son and tries their hardest. It is so comforting knowing they have the experience and knowledge to help us with his needs. And I am specifically writing this because I cant believe their rating is as low as it is. Thank you Monroe