Nemours Children's Health, Lake Mary

This is a one star review of the facility charges only. Dr. Gibson was excellent and the rest of the process was great. We took our son because of a sports injury to this facility and I could not be more happy with the quality of the care. The problem I have is that care cost me nearly 1000. The first visit which did include x-rays was billed at 777 and the follow up appointment which was a 10 minute discussion with the Dr. cost us 270. I do have a high deductible plan but for a couple of non-emergency low complexity office visits I think that is extreme.

Our two medical nurses and our APRN Katherine Suites were absolutely phenomenal. Very happy with how they treated us and our son

Took grandson to see a specialist and instead saw a nurse practitioer. He was diagnosed with Graves Disease and you would expect to see a specialist. Not very happy with the fact that they dont seem to take his health seriously enough he is 10 years old and this disease is quite rare for children and they said its common I beg to differ from everything I have read

I have a three year old son with type 1 diabetes. We recently switched to this office after moving to Florida from North Carolina. I truly feel like no one at this office cares about his well being. He has not revived his prescription in almost 3 months. There is a bad line of communication between the prescription supplier and this doctors office and the doctors office has given me no help to fix it. Ive made so many phone calls over the last few months trying to figure out how to get his prescription and almost every time I call the doctors office I get no call back. I can only talk to a receptionist they wont put me through to anyone else. They dont call back to check on us and see if the prescription went through nothing. Im so disappointed. He is a little boy and luckily I have extra supplies but he is close to running out meanwhile Ive told his doctor this several times and have heard nothing from them. Whenever I called his doctor in North Carolina Id immediately be put through to a nurse and theyd help me sort out any issue right away. Type 1 is a life threatening disease and Id expect an endocrinology office to have a little more empathy when is comes to that especially when its concerning a sweet little boy.

Ive truly only ever have had great experiences with this office staffThey are so kind and they always give 100 to my daughter. My daughter has ADHD Touretts a mood disorder and OCD that have been diagnosed thus far and shes j 7 For a few years we tried several other doctors none came close to being as good as Dr.Hasan and I feel like we would still be swimming around in circles had we not found her Im grateful to call her OURS

Horible scheduling team they dont know who takes care of what waiting 2 weeks to schedule an appointment called me 3 times to ask for info and after 2 weeks I was told I cant be seen. No compation no urgency.Wasted precious time. Please go somewhere else they dont need clients they are too busy to care about your child.

I at first was frustrated with Nemours because it took many days calling to get someone to answer and it took at times over 45 minutes to get on the line with a human to set up an appointment for my son.Finaling after someone picked up they stated that I would have to first get papers filled out and returned to them before any appointment could be made which delayed the much needed appointment.After various papers and assessments we were given a appointment to see Dr Hasan. And I couldnt be happier. She has been a breathe of fresh air She cares about the patient listens and asks questions to understand your childs needs she is very kind and actually comes out to greet you and walk you to her office which I find to be a mannerism that many Doctors do not display in todays world.My sons previous doctor pumped him with all sorts of medications without worrying about the side effects. But not Dr Hassan she cares about the patient as a whole and my son has been excelling in school and at home due to the wonderful changes. Will recommend her to anyone looking for a child behavioral doctor. Four stars only because they should give a second thought to the way they schedule appointments. Five stars if it was just about Dr Hasan.

Not only does the orthopedic PA have absolutely NO bedside manners his assistant is just as bad. Brought my DD in for an injured ankle. PA poked prodded twisted and turned her foot while she was crying and screaming in pain. He paid absolutely zero attention to her needs and well being. He then continued the agony by belittling her and myself. When the Tech came in to fit her for a boot he put her in a boot that is too small even after my protest. He then made my 10 year old tell him she was wrong about the boot not fitting which it doesnt her toes hang over the edge he then made a comment about Just like a woman never admitting when theyre wrong. Over a week later Not only are her foot and ankle even more swollen but there is obvious bruising where the PA decided to poke and prod. I have never in my life been so irate with a medical professional. If you have the opportunity to go elsewhere save yourself and your child the pain and go elsewhere.

I needed a epiphany pen for my daughter so made appointment here. It took forever for us to get an appointment at this location that was not so good. But understandable the front desk young lady was great the lady who checked us in was nice too. But after that it kind of went south. The doctor literally took over 45 mins to and 1hr to come in to room and listen to my child breath look in her ears mouth then write up script.Very disappointing

My son has been dealing with Allergies. They have a great and child friendly business. Dr. Livingston is wonderful. When it wasnt possible to see him the Physician Assistant was . Super staff. From the time we walk in to the time we leave Thank you Nemours Staff