Nemours Children's Health, Jacksonville South

We had just recently called the billing center to request information and the front desk lady is rude for no reason. You say please and thank you and you get nothing but a whole lot of attitude. We were asking why certain information wasnt getting passed through that has been getting requested since November it is now February and the women at the desk did nothing but raise her voice and give absolutely 0 information. Finally we said alright have a good day and she said sure and hung up. So professional right Yeah no dont bring your family here if you actually want good care.

Went in today in spite of the negative reviews.Clarification the walk in clinic is for those who have NOT been to primary Dr or urgent care. This seems reasonable as it is for kids that just sustained an injury to be seen quickly but could be worded better on the website.If you have already been seen you need to call and make an appt or I guess you could just go through the whole diagnosis again through walk in and hope your insurance covers it again.That being said I called and was able to get an appt the same morning did check in online and showed up and check in at desk took 2 minutes.Im sure there may have been reasons for the negative reviews but our experience was perfectly fine.

It was a great experience today with the staff at Nemours. Dr. Rambo was very accommodating and Thomas was awesome. He turned my angry 15-year-old into a smiling and now somewhat happy guy. Thank you Thomas and great job on the cast

The moment of receiving medical attention was a nightmare. I arrived with my son at 130 p.m. and was helped at the reception by a blonde girl named Taylor. From the first moment I noticed that she was uncomfortable because I do not speak perfect English I gave her my sons information my information and my health insurance information. I explained to her that my son had suffered a fall and that I had called our pediatrician who recommended that we attend this clinic where they could treat my son due to the orthopedic emergency. I told Taylor my insurance requires a referral from my primary doctor to have coverage and my sons pediatrician faxed the referral to them so she could confirm that we would have coverage from my health insurance. Taylor didnt like this and called another worker Denise who speaks English and Spanish. But they said something in English that I couldnt understand then and Denise began to treat me and my son in a derogatory way. I called my sons pediatricians office to ask for help and explain to Taylor and Denise that they had already sent them the pediatricians referral but Taylor and Denise said they would not take my phone to talk. After Taylor and Denise saw that I handled the information and that my pediatricians office had arranged for fax delivery of the medical referral they told me they would see my son but not an orthopedic doctor because they didnt have time for us. And that they were going to do me a favor but they didnt know what time because my son was not a priority for them. After an hour of waiting Taylor called me to tell me they would see me at the Fleming Island office the next day. I tried to explain our orthopedic emergency to her again but she did not want to talk to me anymore claiming that I do not speak English. Thank God that another receptionist was observing the mistreatment and called me to her workplace to help my son and me. The attention from Taylor and Denise was humiliating. It is not a place where patients are treated with the slightest respect. And if you dont speak the language or are not white they dont serve you decently. I do not recommend it and I hope my son does not have complications due to the mental poverty of these two women who should not be working in the health system where we go with our children not out of pleasure but out of need for medical attention.

My daughter injured her foot playing soccer and was seen at Wildlight UC. We were told to come here to Nemours walk in ortho clinic...no appt needed. So we show up this morning after driving close to an hour to get here only to be told that they would not see her. We were told to go home and make an appointment even though they do have a walk-in clinic that is open this morning.

The moment of receiving medical attention was a nightmare. I arrived with my son at 130 p.m. at the reception we were helped by a blonde girl named...

It was our first time here for their urgent care. We were a walk in with our child from the front desk staff to the Doctor everyone was so nice. Highly recommend them for your childrens needs.

Took my son to walk in orthopedic injury clinic. This group exceeded our expectations and provided great care. Thank you

THEY DO NOT TAKE WALK-INS THEY LIED ON THEIR WEBSITE. If youve already gone to any Urgent Care and tell them they WILL NOT take your child in WITHOUT AN APPOINTMENT because they wont make enough money off of your visit. My daughter limped out of there with a broken ankle that they refused to treat because we had already gone to Urgent Care so less for them. They could care less about the patient...they just want your money. If I could have given 0 stars I would. Shame on them for FALSE ADVERTISING on their website that they take walk-in orthopedic care. I am beyond disgusted This practice is money hungry AVOID at all costs Just keep scrolling through all the other terrible reviews and youll understand. So disappointed...

I would give 0 stars if I could. The front desk is the most incompetent group Ive ever encountered. We waited 45 min to be checked in then shoved in a room in the back for two hours waiting for a doctor I had to leave because my daughter is highly special needs and we were not planning for an almost 3 hour wait time. I tried rescheduling and was given attitude by the front desk one nurse told me she didnt even know who we were and no one helped me to get a new appointment time. I took time off work for nothing and was treated awful at this location. They need to do some serious retraining here. Wanted to add the entire time you wait the front desk staff talks about how much they hate their job hate the new system and give everyone trying to check in an attitude. The disrespect toward parents of medically complex children is disgusting.

my daughter hasnt even had a chance to be a patient here but after scheduling our appointment 2 months ago and then the day of THEY cancel the appointment and they cant even give me a reason why and then have the nerve to say we arent able to reschedule until 2 more months from now almost 3 based off of these other reviews im seeing we arent the only ones either ive never been to an office that did this. this is beyond rude ridiculous it took over a month just for the referral to be received and then the extra 2 months to finally get our appointment. no doctor is worth seeing after a situation like this. couldnt even attempt to squeeze us in anywhere else after waiting that long. would never recommend to anyone.

The ENT and my kiddo should never be in the same sentence Why Because he doesnt have much trust ever since he had his tubes put in his ears.Anyway...

Absolutely amazing experience From the ease of making the appointment to the staff to the facility everything was thorough clean organized quick etc....