Monkey Mouths - Frisco

When we started our journey with Monkey Mouths a year ago we were so excited Dr. Bari is the BEST audiologist we have ever had my child is 17 she got us the best hearing aids on the market has always been so helpful And our first ST was Natasha and she was AMAZING We were getting so many improvements in my non-verbal child he was talkingThen Natasha left and we have had 3 therapists since... and then there was an insurance issue... and this is where this goes wrong... REALLY wrongLong story short... Monkey Mouths did not bill correctly our primary insurance and has only been billing our secondary insurance. which I was unaware of until this week My first person of contact started ghosting me and would not answer my calls so then I escalated to the Lead Office Manager. She started out very helpful then turned... I contacted our primary insurance and they told me they have sent the request for prior authorization needed for them to pay the claims but never received it therefore the claims were denied. I was told if MM would just send the prior authorization once again they would pay them all. This was the response I got from Monkey MouthsWe have exhausted our efforts with BCBS. We will not be able to put your child back on the schedule until this balance is paid in full.they wont return my calls and now my child is being refused services... he has been without speech services now since January and has a broken hearing aid that has been needing repaired for over a month we cannot get serviced not to mention its time for his 6-month evaluationhearing test they are refusing and needs new ear molds. All this could have been resolved if they would just submit a prior authorization... BCBS our primary insurance said this was never submitted.I have tried to work with them and now Im done. Interesting that this is their Mission StatementOur Mission is Simple Love Others WellResponse to owners responseI have TRIED calling TRIED working with your people now they are no longer answering my calls. Feel Free to call me directly.

Monkey Mouths in Frisco has been amazing for my child Valerie is sweet and calming while providing quality speech therapy. She works to develop a trusting relationship with children and their families. Jenna pushes my child exactly the right amount to develop needed Occupational Therapy skills. She knows how to use games art and the gym to help children reach their goals while having fun. The front office staff has been easy to work with regarding scheduling insurance and payments. Weve had a great experience here

They really nailed the pediatric therapy needs. This office is adorable- from the soft happy colors to the wall decor the hop scotch on the floor to the thoughtfully placed and mini sized furniture for my kiddo with special needs. The waiting room and therapy rooms are very warm and create an inviting atmosphere. The front desk personnel Lynn smiles and greets us every time- she is kind and willing to explain insurance benefits and work through our scheduling rescheduling needs.Our OT Jody is truly a wonder. My kiddo gets incredibly excited to go work with her because she is just so fun Her enthusiasm and clear directions have made therapy very inviting to my son who has a lot of behavior struggles at home. She has an unending supply of patience and creative ways to make our therapy work feel like be a fun game. Although she has worked with my son for the past 9 months she has taught me so much about WHAT we are doing and WHY we are doing it. She is clearly an expert in this field and so passionately shares helpful tips and tricks for us to try at home. She has catered to our specific needs to create a system that will help us not just in her office but at school and home too. We have made incredible progress over the past year and truly its because of the love and care from our Monkey Mouths therapist Jody Recommend them 10000

I have nothing but great things to say about Monkey Mouth therapy center. My daughter does TO with Ms. Jenna who is awesome and compassionate about helping my daughter achieve her goals by mixing things up finding what her interest are. Ms. Kaydee is a gem super patient and is always looking to keep progress going. Ms. Ariela and Ms. Valerie are wonderful speech therapist they share ideas with me to use at home to keep progress moving along. Ive seen a lot of progress in my daughter since we started at the center early this year.

We have tried so many different places until we found the one Monkey mouths has by far exceeded all expectation. My son LOVES his therapists. Ms. Ally with speech is wonderful and so kind she will talk to you and explain to you everything that took place in the session. I have seen an amazing growth in my sons verbal communication skills since starting a few months ago. Ms. Jenna with OT is wonderful and will work with you kid very patiently and thoroughly. If your child needs services this is the place you want to take them to.

My Child and I love Monkey Mouths Frisco. When you walk in you are always greeted with Hello and a smile from Ms Katie. You feel comfortable the colors and setup where you wait are really nice. As you go beyond the doors theres tons of things for the children to do choose from the rooms for each therapist is decoratedalso have an animal outside the door for children to identify where they are going and the gym all are fantastic plus inviting for the children.Mrs Jodi is an amazing OT therapist. She have opened up many doors for my child showing that my child is very capable of doing a lot more. Mrs Jodi take her time and is very patient as she work with my child. She actually loves what she do and it shows. We are blessed to have Mrs Jodi in our lives. Thank you so much Maam you Rock

We love our amazing therapists at Monkey Mouth Frisco Ms Kaydee and Mrs Valerie have made such an incredible difference in our sons life. He loves coming twice a week. Thank you so much for all the love patience and kindness for our patients.

Jenna cares about the work that she does and is knowledgeable in her field. My toddler has made great strides in hand coordination and play since beginning OT with her. She is thoughtful about ways to engage his interests and motivate his movement.

My daughter is at Monkey Mouths for Speech and Occupational Therapy. She has Mrs. Avery for ST and Ms. Kaydee for OT and we really couldnt be happier. They treat our girl like shes their child and in the months since shes been there shes progressed so much and we owe it all to Mrs. Avery and Ms. Kaydee. Were there 2x a week for each service and each day they provide us with feedback on how O is doing as well as give us tips and homework so that we can help O at home as well. The waiting area is peaceful and inviting. Everyone there is kind and courteous warm and inviting.My daughter is Autistic and mostly nonverbal but with Mrs. Averys help shes now telling us mostly the things she wants as well as answering yesno questions. She can say help but prefers not to. Shes engaging when playing now as well as is making eye contact when shes being spoken to.With Ms. Kaydee my Little is now using her hands to hold her paper down to color and write can put her socks on her own is opening doors. Her confidence has grown so much more.Were lucky to have Monkey Mouths as well as Mrs. Avery and Ms. Kaydee.

Best place for OT and speech therapy. My daughter love all the therapists I can see a big progress on her. The front desk person is very kind and patient. All rooms are super clean. I really high recommend.

I really enjoy Monkey Mouths my baby is growing and learning she is expressing herself more which is a good thing she doesnt copy the cartoon...

I cannot give enough praises for Monkey Mouths and specifically Kaja Our daughter at 2.5 was barely speaking maybe 10 words After working with Kaja SLP...