Mmp Westbrook Pediatrics

I have been reporting my falls due to pain for over 6 months . This includes some serious ones where I lost pints of blood and required being seen at the hospital. Only recently did anyone care enough to even talk about it. In addition the first time I requested a refill on a non narcotic medication that I had been on for years I received a note where the doctor wrote Denied. The note also said it wasnt due to be refilled until the next day. Most places require a couple days notices.Patients shouldnt have to go through this type of stuff. Also. I received no apology.

I have read several of the reviews previously posted... but I just need to make it known that Dr.Lucy Amory Jennifer Deanne FNP and Dr. Genevieve Whiting are all amazing. There may be scheduling issues- which is not the Drs fault they may not always have appts the same day...but quite honestly...most offices dont or it happens rarely- if youre the first caller of the day and someone canceled overnight. Drs are slammed with illness since Covid and its only getting worse this time of year. On the plus side if you want an educated experienced physician to oversee your child...these ladies are certainly it They will do as much as possible through the portal and now have the ability to send pictures through mychart so you dont always need an appointment I understand these are our kids and we want answers etc...but every other concerned parent has waited for their appt too. Happy Holidays Thank you for helping me through all of the hard times with my kids. Im certain theres more to come and have 100 confidence you will continue to ease my mind and help to keep my kids safe and healthy

Dont waste your time After making an appointment back in late October 21 earliest available was Feb 22 2022. Office calls and asked to reschedule earliest available was Mar 29 2022. Call to see if we can get in sooner due to a conflict and was told nothing available for 90 days. This is absolutely unacceptable There are no other options given by the staff and they have zero empathy for your situation Pray your situation isnt dire.

We love our childrens PCP- she always listens and takes time with each patient. Her support staff are great too. What I dont like is how it is sometimes difficult to get sick visits.

As someone who has to have multiple blood draws each year I have always found this location to be clean and easily accessible. The staff has always been polite and very professional. Ive probably been here 30-50 times and never had a problem. I have however found the blood lab waiting room packed on early Monday mornings and longer wait times then.

Came to this location after being fed up with the Windham locations terrible desk staff and constant scheduling errors. We have always had great experiences here and we LOVE Dr. Whiting. Just had to make a last minute rescheduling of an appointment due to a mix up and it was smooth and pleasant. Highly recommend this location if youre looking for a new pediatrician

Im a recent patient but in the few times Ive gone my experience has been good. The process of becoming a new patient seemed a bit more extraneous than at other offices Ive been to but the staff I talked to was nice and the doctor made me feel comfortable. I got some lab work done and received the results by phone call quickly and they were clear that they were there to help if I had any questions. The pricing seemed fair to me and they mustve changed around something in the office since previous reviewers because I only sat in the waiting room for about 5 minutes before being called in. Oh and please vaccinate your children

I really like the providers at this office - my children have gone here for over 9 years. What I dont care for are the secretarial staff and customer service reps - they are rude. Also the fact that you cannot make an appointment exactly 30 days in advance is a huge inconvenience for a busy family with young children.

Ive been waiting two weeks to have lab work scheduled. I was called twice from the office by people to ask about dates Im available for Drs appointment and lab. I gave both the same info. I called back after not hearing from anyone. Apparently they were scheduled. However no one called me. I was just told. Sorry. This is unacceptable. They should recognize the urgency when a persons health is at stake.

While I like the doctors in this office very much and the clinical staff the front desks attitude is continually appalling - I loathe calling the office because I know I will be treated like crap and this has been true for years now. It is also extremely difficult to be seen in a timely manner for same-day - or even same week appointments - a few months ago I was told I could not have an appointment until 7 days from the time I called and this was due to a concern about a possible clavicle fracture. That was not the first time and I often end up going to the walk in clinic in my town due to the inability to schedule appointments - which kind of defeats the purpose of primary care...