Mindpath Health - Clayton

I saw a therapist in the past at Mindpath in Cary but she is no longer there. Thus I had to see a new person in Clayton. What a difference and not in a good way He was not friendly at all kept looking at the clock during the session and was incredibly blunt in his assessment of my concerns. All in a 50- minute first session. His explanation was that he has been practicing 30 years and after the first ten years of counseling others with similar problems he has learned to just cut to the chase and deliver his radical acceptance message. He lacked empathy and the desire to fully understand me as an individual patient. I recognize that in every patient and therapist relationship time is sometimes needed to make progress. Unfortunately he threw in the towel I less than an hour. I wont return.

Everything has been great up until they changed their video call platform to Zoom. First off I hate Zoom. Ive always had trouble with it in the past so for me its a nightmare to work with. My last appointment was through Zoom and the information that was entered in for me was incorrect. My last name was misspelled and therefore couldnt figure out why I couldnt get in for my appointment. Later mindpath fixed it afterwards. I hope it works next time or Im gonna start looking for in office visits somewhere else.

Be aware I called and scheduled an appointment I gave the information for BOTH my insurance United Healthcare and Medicaid. The person KNEW I had these insurance coverages. Day of my appointment they took BOTH my insurance cards and scanned them. Therapist was almost an hour late but finally came to get me. Fast forward a few weeks later I now have a bill from this place I should have never had any out of pocket expense. When I called they looked it up and told me they are no longer taking Medicade from new patients Not ONE person told me this beforehand Had they told me that to start with I would have gotten care elsewhere that doesnt discriminate against new patients Plenty of other places take BOTH my insurance why in the world would I go somewhere I have to come out of pocket for when I live on less than 12000 a year I WILL be disputing this and should this not be resolved I will be going to the BBB and anywhere else I need to go. This is a horrible way to treat your new patients

Dr. A and his staff have provided me with the best service. His staff is always friendly and he always takes time to listen to my concerns.

Ive been treated by Dr.A for a few years and plan to continue my treatment he makes me feel heard and not like just another patient. The telemedicine appointments make it even easier to schedule appointments around my chaotic life. Definitely recommend

Spent 20 minutes on the phone with a random call center giving all my info to make an appointment just to find out they arent taking new patients. Would be nice to be able to call and speak to the actual office location

First therapy meeting with Billy Jones went well. I already have useful advise and tools and Im looking forward to more sessions with him.

The service by the doctor and staff is great. The problem is the phone system. I have called multiple times wait in the queue as caller one for over 20 minutes. Then get connected to messaging system to leave a message. When getting a call back from staff the system rings on my end once then hangs up. This has been an ongoing problem for over a year. I have to go to the office to actually get connected to someone.Again staff and doctors GREAT Communication method VERY POOR

I moved to a new city found out that all the local mental health providers that took my insurance werent accepting new patients so I contacted mind path and quickly got video appointments for med management and therapy. Ive only had one appointment with each so far but they were both prompt professional and empathetic. I look forward to working with them to manage my mental health and I hope my first impressions hold true. So far the only downside has been that the company is very pushy about reviewing them.

Dr A is the best. His knowledge of medication is excellent and he is friendly and always listens. He always has good advice. Im so thankful for Dr A

Dr.A is the best of the best. Ive been seeing him for about two years. He has created a great mental health plan for me and my life has significantly...

I have been a patient of Dr. A for several years. He always listens to your concerns and helps with your best treatment plan. Christine is a wonderful...

Ive been a patient of Dr. A for roughly ten years. He perhaps is a little more direct than some psychiatrists. But there is no mistake that the level of...