LifeStance Health - Stoneham

Helped me reframe my narrative loop but pricyinflexible no-show fees.I was given the tools validation empathy and practice needed to process my complex post traumatic stress to move forward with my life. The therapy itself was a 1010 for me.Regarding price and inflexible fees if youre late to an appt in my experience they call you 10 minutes sometimes longer after your appt started. Even if you call back or log-in if you dont connect with your provider 15 mins from the time of your appt then youre charged a whopping 200 no-show fee. Id like Lifestance to look into this policy because Id rather my insurance pay for a 30 min shorter appt than me a human who needs flexibility and is struggling with mental health to have to pay out of pocket a rather large fee.I have since found another provider and the no-show fee is 20 which is standard.

Absolutely horrendous. all they care about here is money. its money over patients regardless what that does to the patient. that is completely unethical and downright wrong. its disgusting and they should be ashamed of themselves

Lynda Hicks Is easy to talk to and is a great help Thank you for introducing us.

I was thrilled when I got the notification for reviewing this service. I have been with a practitioner there for over a decade and Lifestance has completely ruined my experience with them. There is over a 100 fee if you miss an appointment or dont cancel in time completely neglecting the relationships that were already formed between patients and their practitioners about timing and missing appointments. People come here for therapy. Most can barely afford it shame on Lifestance for penalizing patients for showing symptoms of their conditions. A fee is fine but set up a better system so its manageable for patients who are struggling. I was referred to a psychiatrist through Lifestance and when they were incompetent I was flagged as a problem patient and was no longer able to use their services for psychiatry. This practitioner was late with refills sent prescriptions to the wrong pharmacy multiple times and misgendered me almost every visit and to my other doctors. It is beyond incompetence here. It is a joke. I stick with my therapist. I go where they go. Lifestance needs to get its act together.

Was scammed by my doctor David Barbosa for added charges and then set up a payment plan which Jamie Branco decided to take upon herself to start charging me random amounts then once confronted said they would refund the money after taking the last large payment out at once. She then said I needed to check with my bank about the refund charges even though my bank claims Lifestance never once even attempted to make a refund to deposit to my account. They will not send me a recipe for a refund or anything and just claim they sent it and to check with my bank and was told someone from management reached out to me just literally didnt. Lifestance owes me between 500-1000 and Im sure I will never see this money. Once confronted my doctor David Barbosa blocked my phone number. A quick search of the Lifestance company shows they have no issue scamming mental health patients probably know exactly what theyre doing because its a section of society that obviously will not fight back

After years and years of being a good and easy patient I couldnt get a prescription for and extra month. I started a new job and my Dr works the exact times I do. So in the meantime I was set up to meet with another dr in the practice. Still not able to get a refill because I had to be seen 1st. I am now suffering from withdrawals having a hard time with my problems without treatment and wont be seen until May 23. How is that patient care. Besides the fact it cost me more as a copay with insurance than it did if I was to walk in from off the street. May 23rd is a lifetime away for someone like me.

Ive only had experience with Dr. Emily Hotz relevant to her performance in neuropsych testing for the 14-17 age group. Shes kind empathetic asks critical questions and is very thorough. I believe she is more comprehensive in her reporting style than many other neuropsychologists. The test itself is only one half of the process its the report and the narrative which helps you or the school better understand your childs needs. I was impressed with Dr. Hotzs intake style how she worked with our child and final report review. They group offers addl testing like attention reading writing math outside of the purview of the standard assessment which may be considered out of pocket costs. They seem like an honest organization when it comes to pricing and any possible out of pocket expenses.

not a great place to get medication refills

Shoddy communication and billing practices. Money is the priority here with zero regard to the patient. Beware of multiple missed appointment fees. They make you pay it to schedule an appointment and then they hit you with it again to schedule the next one. They collect from the insurance and the patient. Fraudulent billing practices.