Kids Care Dental - Stockton at Stone Creek

The practice itself is great they have great techs great doctors however their billing department is lacking. Ive had the same insurance for the duration of my tenure at my place of employment and have never changed dental insurance. yet they cant get my insurance to bill the proper amount or to pay the amount properly. rather than communicating with me they keep sending back and forth communications of a bill that I somehow owe because of the ineptitude of their billing department or lack thereof. I call and email and go back and forth with them...... Im not an employee so why should I have to do the work of a billing department Love the place love the atmosphere but billing sucks save yourself a headache dont go here.

Place is really good only problem is they were charging me for a service from a year ago that I didnt even know about. Feeling I was getting scammed. I have been there several times in this past year and all of a sudden I owe money. I have always paid before getting service. Gets me upset.

This place is so good to me and my children. One of mine has possible autism they were nice gentle and quick. My other one is going through terrible twos and they saw me sweating with him but were so kind and understanding. My 2 year old was crying so much they let me go and just sent me a text with an appointment. They even scheduled it on the right day knowing i can only bring the kids on a certain weekday. This place is awesome and so are the staff. Thankful for helpful and kind people. They are all so accommodating and supportive.

Ive been bringing my kids here for a few years now recently I got a bill in the mail for two services that were done 2 years ago I tried calling and emailing them and they claim my insurance didnt pay the full amount and I was needing to pay the difference. They claim that the services were still provided so I must pay the remainder. I agreed to pay for the services that were done at the time we agreed to the invoice given at the time I didnt agree to a higher quote nor should I be on the hook 2 years later how can you change a quote from 2 years ago They do not respond to emails or phone calls have not contacted me about it in over 2 weeks. It seems really odd that they can go back 2 years ago and claim I owe more money than I agreed to pay.

They were very accommodating and allowed me to tour the office prior to scheduling an appointment. I wanted my toddler to visit the office before having her...

Orthodontist is terrible Inadequate care coordination. Brought my daughter to her regular monthly tightening after her dental cleaning a few days prior....

Brought daughter in for check up and was told she needed two fillings but they couldnt be scheduled for 2 months.Then brought her in for them to be done...

Love this dentist. The staff was kind and knowledgeable. My youngest has hypoplasia which cause a few of her teeth to be very sensitive. The dental hygienist Christian saw this in my childs file and went out of her way to ensure that my childs cleaning was painless.

I usually dont post anything but I was so pleased with their service. It made my daughter very comfortable getting her teeth pulled also made me comfortable. My daughter was actually smiling by the time we left and telling me how shes not scared to come to the dentist anymore. Thats how I you know youve come to the right place for your child Thank you again to the whole staff it was a great experience

I am writing this review to spread awareness on the work practices that needs to be addressed by this facility. I selected this facility as new patient and was given appointment 4 weeks ago. I completed all the new patient package and when showed up on the appointments the front dress said they have not received confirmation on the insurance so I was turned back or was asked to pay 550 for my first visit. I chose to return and was given second appointment after 2 weeks from first. I reached out multiple times to the call center and to the facility and was assured will get return call after the insurance is confirmed. I myself requested insurance to update the records with the facility and same was done by my insurance. When I showed up second time for my appointment the front desk again said still we have not got confirmation on insurance and was turned back. It does not matter for the facility to consume others time and not doing their work. I have to utilize my time off to show up for appointment and that too I was turned back since the facility did not get time to update their records even in 3 weeks of duration and that too when insurance itself called for the confirmation. I was so much harassed that I immediately opted for another facility. Insurance confirmation was done in a day and very next day my kids appointments was done. Think twice before selecting this facility if you are new patient. Moreover they will retain my sensitive data since they completed the new package information prior to verifying the insurance. Does HIPAA allows this Under HIPAA privacy rule when they are not able to deliver the services how long they will retain data and why they will retain data Since there is none raising any voice to these practices so we are left at the discretion of these facilities that it takes 4 weeks to make a phone call and update the records. Thankfully we have other facilities who prioritize patients. My first visit to My Kids Dentist Orthodontics Trinity Pkwy no words for the service. It was exceptional. I reached out to them on Nov 02 all insurance confirmation was done in a day and on Nov 03 I completed my appointment. Thats how the patient should be treated. I hope this detailed review will help other parents to select right facility for their kids. Thankfully I am saved from this Kids Care Dental Orthodontics Stone Creek Stockton facility and now I am in better hands. Thankyou for not providing the good service.

I love Kids Care Dental on Pacific Ave in Stockton CA. I have and will always recommend them to families. The staff is so welcoming and hospitable. The officefacility is always clean neat and well put together. The staff dental assistants and the dentist always ensure that my children are comfortable feeling safe and love having small talk with them. My kids look forward to going to their dental appointments. They love receiving their care packages after every visit. The dentist always makes sure to inform me on anything that may need further service than just the basic routine checkup. My family and I love Kids Care Dental.

I chose Kids Care Dental because my son was going to my dentist but they werent really doing anything but looking at his teeth. I thought he would do better with a dentist that works with kids. The staff was professional and very courteous. Mary was our dental hygienist and she was absolutely wonderful She has experience working with autistic kids at another location and it helped because my son is autistic. She was very positive and patient with him. Dr. Dave was great as well He was also very patient and answered all my questions. Im very happy I chose to come here

My daughters pediatrician suggested to take my 1.5 year old to the dentist now that a good amount of teeth had erupted. I wanted to take my daughter to a kid specific dentist and found Kids Care Dental Orthodontics. The services they provided was exactly what I was looking for.Setting up the appointment and getting our insurance information was not smooth. The headquarters receptionist was very rude and had a difficult time wanting to do her job.I was nervous coming into the appointment not knowing what to expect based on the rude treatment from the headquarters personnel.The StoneCreek clinic was super cute all of the staff members were super friendly. The doctor had such a happy kid like energy and great bedside manner. We were walked through everything and what to expect which made the experience so much better.I would have loved to give 5 stars but the rude headquarters receptionist and not being able to talk to the clinic staff members directly was a turnoff.