Key Autism Services - Douglasville

When you have to provide yourself with a method of coping due to your child having a disability that people like the ones in this company are supposed to help with and they tell you they dont want to work with your child as a result that is called discrimination. Dont use this company If you need help finding a therapist for your child I can help you find appropriate empathetic knowledgeable therapist. The one they sent to me knew nothing she was being trained now I understand the method but it did not work for my child with this company butterfly effects is a better company to try. I have two children on the spectrum so I know good quality therapy and they dont have the ability to provide good services

Before you sign up with Key do your homework. They have an F with the Better Business Bureau. They dont respond to any customers complaints or have any customer service abilities for that matter. I have reached out to the COO and the co-owner only to be ignored.My daughter was the one who paid for their lack of professionalism and ability to actually do ABA. Please don t make my mistake. We are the voice for our children they depend on us to make the right decisions. I let my daughter down. Dont make my mistake.Sadly we trust companies to help us with our children which is why we hire them. The end result for us was our child had more problem behaviors than she started out with. They dont have the training for their therapists and the BCBAs are not able to effectively help RBTs do their job. In the year we were with the company we had several BCBAs and now directors. They have no communication and cancel sessions with only a few hours notice. Now we are the ones to blame for their inability to do their jobs.I would seriously caution anyone that wanted to try this company to stay away. We have had a lot of licensed BCBAs from other companies observe their practices and admit that they made our situation worse than where we started. We didnt learn - dont make our mistake. I hope this saves someone from putting their child what we did. DO BETTER KEY

The WORST company ever FIND ANOTHER COMPANY THAT SINCERELY DESIRES TO HELP AUTISTIC CHILDREN They basically took my insurance money and never even had a session with my kid. We did an intake assessment over in person 921 charged me twice for this visit and another assessment over the phone 222. Why would you do an assessment when you havent even worked with my kid They lured me with information saying it was protocol. I guess I was the fool Now they expect me to pay a copay Get gone Key Autism Your business was

Delayed in calling back. By the time they did start to register my child the insurance laws changed. They didnt attempt to assist me with getting qualified or any direction on how to get what they needed. Katie can be less than customer service friendly at times.

I had the worst experience with this center. Not only I had to change my RBT twice but the second time around the BCBA and RBT had a feud that made it impossible for them to work with my child. She was unprofessional and rude. She told my RBT to leave basically firing her without speaking to me. So when I called her to see what was going on she told me my child will never get better and he was to severe and that I was basically wasting my time. I reported this to the center and they did listening to me but I never got any type of resolution nor did they follow up with me. This center is so bad it got flagged by Medicaid through the babies cant wait program because I wasnt the only one complaining. The first RBT I got wasnt as seasoned but she was sweet just too young and unprofessional and inexperienced. The second RBT had all the qualifications I wanted and was very experienced and my son loved working with her but she couldnt work with the BCBA.

I had a worst experience with this company.... Horrible... they make us to waist our time a lot. 3 months ago they lost the rbt because since we start work with them they changed BCBA 5 x .... ridiculous we waited 3 months without RBT and now we are 3 months without RBT again... they said they can help just to get you and the money but no responsible at all. High really high professionals and therapists rotation... I am only glad because the actual BCBA is wonderful as a therapist and person.... Elizabeth is wonderful but we know she will leave this company soon because key autism is horrible and not responsible not reliable. We also had John as a RBT who changed my son s life for the good. he was spectacular fantastic as Elizabeth but they company doesnt pay them well for sure because professionals never stay more than 6 months...PLEASE DO NOT TRUST OR HIRE THIS COMPANY NEVER EVER.... YOU WILL REGRET SOOOO MUCH...

My daughter loves her RBT. I have seen several improvements since starting in August

Very disorganized Horrible staff we wasted our sons time with this company There is a lot of Aba companies in Georgia key should be your last one

Wonderful work environment.