Sutter Medical Center, Sacramento
Sutter Roseville Medical Center
Education and Training
University Of Pennsylvania Health System
Languages
English
Insurance Carriers Accepted
Please note that without member information we cannot guarantee that your specific plan covers these services. We recommend asking the care provider before beginning services.
RUDE Receptionist Needs to Be Replaced
We had an emergency referral for our 7-year-old autistic daughter, who needs sedation. The referral was approved and faxed to Dr. Musser’s office, but the receptionist refused to check it and made me provide all the info myself.
After I did, she told me they were booked for 5 months out. I explained it was urgent and my daughter was in pain. Her response was “We get hundreds of referrals a week from insurances.” When I said that wasn’t okay, she hung up on me.
Now I understand all the negative reviews, especially about the receptionist. She’s rude, unprofessional, and clearly lacks compassion and professionalism.
If your child needs real care, do yourself a favor and ask your insurance to send you somewhere else. This office is not equipped to handle urgent pediatric cases, and the receptionist is costing them business. I hope Dr. Musser takes action Or he will continue to loose business and keep getting negative, 1 star reviews.
Communication issues
Long waiting list
Staff needs training
Admin issues
Received services
AnaChild age: 7 years old
May 29, 2025
yelp review
RUDE Receptionist Needs to Be ReplacedWe had an emergency referral for our 7-year-old autistic daughter who needs sedation. The referral was approved and...
Ana M.
May 28, 2025
yelp review
Everyone here is so nice and helpful My 3 year old with special needs went under anesthesia at his office and everything went perfectly. He was attentive...
Taylor R.
July 12, 2024
yelp review
Dr. Musser is only dentist I trust with my Autistic child. Weve had treatment done at Kaiser without a problem. His staff is amazing and very...
Elizabeth B.
February 7, 2020
Frequently Asked Questions
Use visual aids. You can use picture schedules, videos, social stories, and other visual aids to show your child what to expect.
Take your child for a practice visit. This can be the same as the orientation visit, or it can be a “dry run” of an appointment where the dentist doesn’t actually work on your child’s teeth yet.
Bring items to fulfill sensory needs. Bringing your child’s favorite fidgets and toys so they can play during the appointment will be helpful.
Reduce unnecessary stress before and after. Reduce demands by wearing comfortable clothes, getting lots of rest, eliminating unnecessary activities (like grocery shopping — order for pick up!), and doing the things that relax your child. Your child will be able to regulate better when every day stressors are kept at a minimum.
In-office
Sutter Medical Center, Sacramento
Sutter Roseville Medical Center
University Of Pennsylvania Health System
English
Communication issues
Long waiting list
Staff needs training
Admin issues