Inland Empire Autism Assessment Center of Excellence - San Bernardino

The place is a sad please dont select them for your provider they advertise occupational and speech therapy in the riverside branch and as I wait after leaving many calls and no response I called the referral line spoke to adeline she said she doesnt do appt but she still had to pull up my childs information okay... and then she told me the reason no has called you is because we dont offer the services anymore....My insurance referred me to them for occupational and speech therapy so even the insurance is under the impression they offer it and this is scam company honestly even if they dont offer they should inform management to correct this big false advertised services no longer provide because now my autistic 3 yr old will be left with out occupational therapy and speech untill I can get this referral redirected with someone who can provide services this is sad especially because this company is affecting the development structure of our children bringing false hope they will get the services as they advertise and they no longer offer them.

As another review said call constantly and no one answers. Leave a voicemail and no one replies. You would think a place for people that have trouble making and keeping appointments would make it easier to you know... make an appointment

The team did an amazing job with my son. Their process does take a while but they are covering every aspect of your childs development no stones are left unturned. I feel more at ease now because all of my concerns for my child have been properly addressed. Thank You

So far my experience of this place has been subpar. It has taken MONTHS as in 5-6 months to get my son assessed and eventually get him referrals for the help we as a family need for him. Nearly every time I call the phone rings and rings and eventually tells me that no one can pick up the phone. Its a miracle if they do pick up. They are friendly when they answer but its such a rare occasion that they do. When my son was assessed all of the experts were very friendly. I thought that the OT therapist Joyce Cabrera was excellent and worked SO well with my son. I wish she could be our OT therapist forever.Unfortunately it takes really long to get the help needed for those on the spectrum. The whole ordeal with not answering the phone really hinders things and makes things take longer. I have questions about some of the referrals Ive received for my son recently and I have no way of asking about them which really sucks because they are only good for a limited time.

Originally edited my post over a year ago to respond. Originally posted very long ago a few years before covid just for the record- today received a Google poplarity notice that caused me to notice that the Autism Center deleted their rebuttal of my review after I had edited it to state that I stood by my initial review. Interesting.Tried an eval took months to receive their evaluationwhich was not even an official diagnosis. Was told a follow up for official diagnosis could be 8 months away. No waitlist just wait for a call they said. Double check at 6 7 months to see if an appointment could be made yet. Was told they were full and theyd call. Called at about 8.5 months and were told itd be 4 more months. Got a letter a few weeks later saying they couldnt reach us and referral no longer valid. Same phone number weve always had. They never called. Called insurance who did another referral to them despite us requesting someone else. Yet again another letter saying they couldnt reach us. Liars and cheats. Zero help. Go somewhere else. Im a polite person with a child that needs assistance. My child doesnt deserve to be ran around like this. This center is the perfect example of what parents and children with autism experience that causes such turmoil and setbacks.Edited below after Centers response to my initial review Health insurance had correct information as did record on file. Voicemail wasnt full and there were zero missed callsattempts. Confirmed number over the phone multiple times with insurance and the office. Waiting for further child development and intervention results were not applicable here. I stand by my review.

Took my Son after months of concern. 1st Evaluation was approximately 1 hr long. Questions on family history and home life. Psychologist watched him play for a little while then told us she would take the video of the session and get back to us in 2-4 weeks. whichwas being recorded so she could look it over with her team later.4 weeks later NOTHING. So I start calling no answer. I leave countless voicemails with no response.After 2 month I received a letter in the mail with a list of recommendations they had.No diagnosis just recommendations and if in 6 months he shows no progress bring him back.HORRIBLE All they did was use my son as subjexs for study my son needs help and I am completely in the dark. Im am not only hurt but deeply disappointed.

Who had a good experience Expect to wait almost a year. We were seen in May 2018. Someone who isnt a dr suspected absence seizures in my son so they sent us to get an EEG. I never heard from a dr about the results of that test. It reads that he was diagnosed with them but Ive never been called. Expect to do their job of calling back. They were supposed to make the referral for an EEG but every time I called Loma Linda it wasnt there. I had to call ACE center every week for a month and dont call on Friday because no one in charge is there. Save time and go somewhere else. This place is horrible

Yeah literally just called for the first time and already know this is not the place for us. The receptionist that picked up immediately said Can you hold with complete attitude then didnt even wait for a response and put me right on hold. Wow Anyone who is involved with Austism in any way shape or form knows that calm understanding and compassion is key in every situation. Im sorry but if they cant even hire a receptionist that understands and exhibits that behavior... than I have no confidence in the rest the the staffs abilities.

Most horrible experience I have ever had to put my son through They misdiagnosed him 3 times in 4 years The staff especially the students were incredibly rude and impatient with him. If they are going to be working with special needs children they seriously need to reevaluate their attitudes I ended up taking him to irc and got him diagnosed immediately with autism and by far had a far more pleasant experience The staff at irc were really professional kind and compassionate to my son and myself I would never in a million years take anyone of my children here or recommend anyone bring theirs

Went for a reevaluation for my adolescent. They sent a final report with many incorrect things in the report. This place seems to only want your information for their research. Weve received several referrals for genetic testing psychological evaluations with medication and the like. All of which are completely unnecessary not to mention wasnt previously informed of. This place doesnt seem to have its patients best interest in mind.