Impact Physical Medicine And Aquatic Center

Very expensive and often a waste of my time and money. My first visit I spent more time listening about the PTs personal hobbies then they spent addressing the reason I was there.I will say the OT I worked with Matt was great and I appreciated his help. But the others although nice people I felt like I got little out of them and the rates were so high I literally couldnt afford to continue to come.

Hi my name is marphilia Owens. My experience at Impact Physical Medicine has been a wonderful experience I have recommended for all my friends and family to come here. The staff is wonderful the doctors is wonderful I love this place they are very kind I have been going to impact maybe for about 2 years and I am still attending my therapy sessions. I have a lot of issues going on different parts of my body so I continue to go there and get the service that I need I will not go anywhere else I tried different therapy but I will stay with impact great place to receive therapy they are wonderful and kind and my therapist Lindsey Scott is phenomenal. And Dr Audrey he is a fantastic doctor when Im sad he makes me laugh. He gets the job done he is a phenomenal doctor

If I can give this place a zero I would. I was referred here for a consultation after my car accident for physical therapy. At the time I was still getting treatment from my chiropractor but I came for the consultation anyways. I had my consultation on Sept 1 2022. After the consultation I decided that this wasnt meant for me as I was still getting my treatment from my chiropractor and it was like overkill. They tried to make me book upcoming appointments and I said that I am okay but they kept pressuring. I didnt book any upcoming appointments and even gave them a call back in a couple of days to make sure there was no appointments because I just didnt trust them. Im glad I follow my gut because yesterday Jan 9 2023 I received a bill from them saying that I got service done on 1052022 and 12282022. I gave them a call right away in the morning and was told that I came in for service. I said how could I come in for service when I never made any appointments. Then they said oh this was a cancelation no show fee. I said how can I be charged for a no show fee when I never made an appointment. I asked do they not communicate to their patients about upcoming appointments Because every place I have gone to will either call text or email you to remind you that you have an appointment. The guy who I was speaking with said that he will have them investigate this as I did not make any appointments. I was never contacted about any no show or cancelation. Im still waiting to hear back from them and I have updated my attorney on whats going on. I wouldnt recommend this place to anyone and I dont even get treatment from here.Update as of 562023I just received another bill from them about services on 42823. Its been a fight trying to get a hold of someone to figure out what is going on as stated above I never made any appointments with them besides my initial consultation back in Sept of 2022.

My therapist Amy is the best. She always listens to my concerns and comes up with the best solutions for my problems.

While no one else had helped me figure out my extreme ailments.Cyndi and Dr. Agre were my sole sources of relief hope and belief in my pain and suffering. I literally called Cyndi my angel. My health has progressed so rapidly and intensely I ONLY looked forward to leaving the house for my OT appts. After paying 330 for a balance on an 01192023 EMG procedure I was told that my acct was clear and at zero balance. I show up on Monday 01222024 and am pulled into the CEOoffice managers officeStan Babel whom Ive never seen there before and Im there once a week at least like a child in trouble in a principals office and humiliated by being randomly shown thousands of owed dollars that I have to completely pay off before ever being seen again. Mind you Ive been a patient here since May 2023 and now JUST receiving a bill. He states that insurance just takes that long sometimes. The one facility in my journey of intense chronic pain etc that made me feel special for 8 monthsin 1 morning made me feel like a useless poor burdensome statistic.While he was kind during our discussion I was a puddle and he just let me walk out of the office like it was the end. I was completely heartbroken . These are supposed to be people that specialize in painAnd NO APOLOGY for what was actually delinquent negligent lack of sending monthly invoices.I FINALLY RECEIVED A BILLINVOICE 9 months after receiving therapy..needless to say I spoke incredible words about here beforeI wouldve preached about this facility to my church and family.My heart is crushed. Ive spoken to several other sources that prove this is a common protocol that happens at this small business.I pray I find another doc like Cyndi that wants to truly figure me out and doesnt consider me a number.

I really enjoy coming here I told my doctors about this place as well. I learned about this by accident and I wish more people could know about this If you have a brain injury and you are physically able to do this this is one of the best facilities. From the reception workers to the therapists I have had a great experience. My therapists are Cindy Mara and Jess. I love working with all of them and they are really good at communicating amongst themselves to help tailor a good treatment plan.

The clinic has fraudulent billing practices. They dont provide invoices and ask to have a credit card on file. The scheduling is difficult and the clinic struggles to retain staff. I would not recommend and I was not treated with respect here nor my condition was treated with respect.

I swear this place has the best physical and massage therapists Dr. Agre is absolutely amazing. No matter how awful I feel he always makes me laugh. The staff is so friendly and helpful. It almost feels like home being there. I would highly recommend this place. Cyndi is hands down the best physical therapist in the state of MN possibly the entire country. 5 stars isnt enough

Impact is one of the very best Physical therapy clinic I have ever been to. I work as an interpreter and have been to many different places I know that they do the best job here at impact. The therapists are greater than some other places I have been to they are kind professional compassionate and empathetic toward their patients. I love this place especially the front desk ladies they are always so kind they greet everyone with a nice and warm welcoming smiles. I always feel so cheerful happy and welcome when I go there. They also have the best massage therapist that will help to relax and ease the body tension that you have from pain. I have been treated for a year now in this place and it is one of the place I would recommend to those who has pain or injuries. Love impact You guys are the best

I have been going to Impact Ohysical Medicine Aquatic Center off and on for many years. I keep coming back because of the great care I get there. The front desk personnel are Awesome and work with you to get appointments set up. They are kind and patient. Patti is one of many that give Awesome Customer Service.All of the physical therapists I have seen have been great even though it can be painful at times. Kudos to my recent physical therapist Mark for his patience and understanding of my current condition.Thank you everybody. I do highly recommend this place for recovery of many physical ailments.