Helping Hand Center

Very unprofessional and incompetent staff. I was referred to this facility by my childs pediatrician and scheduled an appointment 3 months in advance. If you are a working parent you know all about re-organizing your schedule to fit in important appointments. I showed up to my appointment thankfully there was text trail and the front desk staff did not know who I was. I informed them I was scheduled to meet with Jillian Elmore to which they replied are you sure she works from home today. For a moment I thought I could have been mistaken but my text this is how I was scheduled clearly stated the date and time this person could meet with me for my sons evaluation. Front desk rep. excused herself saying she would go look in the back to see if this person was in office. I was asked to have a seat and wait. Moments later ANOTHER staff member approached me to ask for mine my sons full name then stepped away to call this Jillian person. Moments later she returned only to say Jillian knows who you are and says she will call you in 3 minutes Okay What is a phone call going to do for me I am here for an appointment. I was asked to remain in the building while this was sorted out and this girl offered to come check on me in a few minutes. 10 minutes went by and there was no call nobody came to check on me so me and my husband decided it was time to go. Not to mention we had bad weather on this day and I was not trying to get caught in the middle of a storm I was not acknowledged by the front desk staff when leaving the building. About halfway home I receive a long TEXT explanation from Ms. Elmore apologizing for their mistake saying she was only a director blaming the new front desk staff and their company hiring process for the miscommunication...which really... there was no type of communication to begin with I am in the service field myself and I would NEVER text a client for any type of bad news. The least I can do is CALL and find a solution to their problem. STAY AWAY from this place unless you like dealing with poorly organized incompetent and unprofessional staff let alone trust them with your childs care

They help me get my job at goodwill I been there 12 years

Great event fundraiser for Kids With Cancer

Kasia is the best So friendly and great been seeing her for years. The only compliant is that when I started coming here no one ever mentioned early intervention. After finding out about it people made it seem like helping hand shouldve suggested it. Im not sure if its true or not but I love Kasia and the facility itself.

My experience working here was not a good one. The manager I had was very unorganized and confused.

I am a Doctoral pediatric OT have 40 years of experience and have always been impressed with the Helping Hand Center. It has a solid reputation and is...

My daughter attended helping hands for 5 years and after 5 years I was told by the director that they have been doing a horrible job and they were dropping her altho according to her IEP she had been doing well. Very disappointed

My son attended school there they are all great teachers and aides my son loved the school and everyone who taught him.

Hi - my daughter has been have ST and OT services at Helping Hands for about 3 years now - every Monday. The clinicians weve had have been top notch --...

I went to do a sampling event as part of my job there but the work they do and all the volunteers are amazing

I work for help hand run there hand stand concessions stand I been there 9 year love help them out if work here got love help people out if dont cant work here

All employees of the Helping Hand Center are fully trained hard worker caring and devoted. We are great full for Miss Carol Miss Rochelle Miss Jennifer and all staff. They work alot for my daughter Zainab.

After much confusion Ive had nothing but great experience with helping hand. Top notch service