Hanover Hill Health Care Center

The management here is so messy and no one helps each other. Ive seen the LNAs go into a residents room and turn the call bell off without actually assisting the resident and when it was brought to the supervisors attention nothing happened. Also Karen a member of their housekeeping team needs to change her disgusting attitude. She has always been nothing but mean. Do better Hanover Hill.

The fact they let a stalker and abuser work there is pathetic. Tyler Gagnon abused and is stalking my friend and no matter how much she tries to get rid of him he never leaves her alone and cant accept no for an answer. Please watch out for him for the care of your loved ones and yourself. He will probably abuse you like he did my friend.

My mother went to live at Hanover hill when she could not cook for herself or take her meds without reminders. My mother was very active there and did not need direct nursing care. Recently when her health declined and she needed assistance with bathing eating toileting the quality of care dropped to zero stars. My Last 3 conversations with mymother would be me telling her that I will call the nursing station to get her assistance for bathroom or getting into bed. There are several nurses that are shining stars but the weekend staff was horrific.

My Mom was a resident at Hanover Hill for a little more than 2 years prior to her death in March of 2021 and nearly 1 year of that time was during the COVID...

From a grateful family member Thank you for holding outdoor visitation this summer. The staff is very kind and respectful to both the residents and visitors. Thank you for making the best possible out of our new normal

My mom broke her leg on Christmas Day. As a result she was in need of skilled nursing rehabilitation. All experiences are different but my mom was in the best hands at Hanover Hill for four months. The facility is immaculate and she received excellent care. I did not worry about her at all. Most importantly she was clean happy and her medications were managed perfectly. The staff was attentive and always upbeat. Without hesitation I would recommend Hanover Hill.

As an outside provider for hospice patients at this facility for over 7 years I had the great pleasure of working with amazing staff. The quality of care provided to the residents is the most outstanding. The food service is also amazing not your typical nursing home food. The environmental team does exceptional work at maintaining the property inside and out. I would highly recommend this facility to anyone who needs assistance in caring for their loved ones.

Nurse Stacy made my grandmothers life a living hell. She has no respect. And shout out to Hanover Hills staff for asking my mother Would you like a box to take her stuff with you This was while my grandmother was laying dead in her bed. How disgustingMy grandmother passed away at 3 AM and the nursing home demanded her stuff to be completely removed from the premises by 12 PM that same day. INAPPROPRIATESeveral times the staff would deny my grandmother visits to the hospital. They would say we were all being melodramatic because she was sick with a cold that ended up being pneumonia. She almost died becaise of this.They would threaten to kick my grandmother out of the nursing home all the time. It added so much additional stress to the situation.The only person there that actually cared about my grandmother was Bishnu and I am so happy that she went out of her way to become a nurse. But to the rest of the staff have more compassion for the elderly because this is where you will end up.

Great facility. Friendly helpful staff

I dont know much about health care facilities for the elderly. But I do know immaculate clean settings when I see them. I also know that the elderly...

My Memere went to Hanover Hill multiple times over recent years most recently in January 2018 for hospice care where she passed away about a week and a half later.Previous stays had their own issues mainly with unkind LNAs bad housekeeping and general disinterest of the staff but the last time was the worst and definitely a far cry from hospice.Due to her inability to swallow she was unable to eat near the end. Nurses harassed her and scolded her to the point where she had to speak up and say Its not my fault. A few days before she passed a male nurse came into the room and was angrily telling her she had to take a shower that day. Why when was so close to the end Leave her alone It seemed that the staff was always there to scold her or be rude but no one was ever around to offer her comfort or really help her. They spoke down to her as if she were an insolent child despite the fact that she was sharp and aware right up to the end and even if she hadnt been that wouldnt be an excuse to treat patients they way they do.Avoid this place at all costs. She desperately didnt want to go to HH after all of her bad experiences but it was the only place with available beds. Please for the sake of your loved ones bring them somewhere else. It really doesnt take much to be an improvement over Hanover Hill.

My Memere went to Hanover Hill multiple times over recent years most recently in January 2018 for hospice care where she passed away about a week and a...

Rehab - My mother and aunt both went to Hanover Hill for rehabilitation for several months. My mother was 83 and my aunt was 94. My mother had broken her hip - my aunt broke her collar bone. The facility is beautiful the rooms are lovely and the food was always excellent. I ate meals with them in the elegant dining roomrestaurant many times. They loved going to the dinning room and to the hair salon to get their hair done. More importantly the nurses physical and occupational therapists were seasoned caring professionals and they did a great job with both of them.