Gillette Children's Specialty Healthcare - St. Paul Campus

We love seeing Laura Tillman. Shes been amazing working with my kids hips. My son was in a brace and both my kids have hip issues due to being born breech presentation. Ive been amazed with the way shes helped us along our journey.

We are extremely disappointed with our experience at Gillette.My daughter was referred to Gillette by her pediatrician for hip dysplasia. While we were there getting some ultrasounds I had to change her diaper beforehand. The tech leaned over the table to stare at my daughters private parts. When I asked her to please not look while Im changing the diaper she was put off and irritated by my request. She was rude and not friendly at all.The billing had been OUTRAGEOUS. We received a facility fee of 650. That is outside the cost of all the care. ONE appointment after insurance is almost 1500. I called the billing department to get insight to what specifically we were billed for. During the conversation the person on the other line laughed at me while I was expressing my concerns that we were billed for time we were not there.We have been assigned to a client representative who has been very hard to get ahold of. I have gone over a month at a time without hearing from her and only heard back after calling to check in. And after all that her answer has been we dont have an answer yet.The running of Gillettes billing department and client care is nothing short of a joke. Completely disorganized and unknowledgeable. They have not been able to give me specific answers.We will not be back to Gillette and we have recommended to others and will continue to recommend that they stay away.

Gillette Childrens Hospital came so highly recommended I work through the logistics of getting my son from Texas to Minnesota to have their team perform the corrective surgeries he need on his legs. Everything up till the time we went home from the third trip was awesome. Everyone was so helpful and made every trip to their facility as painless as possible.Within a week after the casts were removal their rehab team had my son up walking with straight legs. After getting home he continued to improve to the point he could stand without hold onto any thing for 9 minutes. As soon as he was able we arranged for Physical Therapy. This is where the issues started. Had I known about this problem I would have done things differently.I asked local therapist if they would be able to help me son after explaining the surgeries that he had been through. Every therapist I asked said that they would be able help me son. This was far from the truth. The Therapist at Gillette understood the requirements that are need to continue the development and rehab for a patient that had the surgeries that my son had. They even put together a custom booklet of what was exercises were required to continue rehab. but offer no form of continued feedback of progress.I feel the breakdown occurred after we left the hospital for the last time. If there had been a long term support team that would contact us once every couple of weeks at first then tapper off to once a month for the first year would have ensured that all the work that went into my son to fix his legs would not go to waste.I did try to contact Gillette and explain the issues we were having. The PR lady that I was directed to was sweet but basically useless and did nothing to help with the fact that the benefits of the surgery were lost because of this lack of follow through. I never hear back from her.The reason I am writing this rating is to hopefully aid people coming from out of state or country to be aware of this issue and to push Gillette to provide continued support after the surgery is completed and the patient goes home.It hurts to think about how much effort was put into getting the surgery to happen and in the end there being no positive results from that effort. My sons legs are as crooked or more now then they were before the surgery. If you live to where to can continue the support of the Gillette rehab team after the surgery this is the best place in the US to have corrective surgery for crooked Cerebral Palsy legsI hope Gillette will consider adding long term remote rehab support to aid people who can not come back to the Gillette team for continued support.

Took them 3 months after referral was sent to get contacted. By contacted I mean they sent me a text to say call us to set up an appointment. Now we got a text saying her appt was cancelled and to call to reschedule. Absolute mess They are thebonly clinic that can deal eith this issue otherwise I would NEVER use them

I am a patient at Gillette Childrens hospital centered at Regions Hospital.I was scheduled for a surgical procedure today July 19 for upper extremity inter muscular Botox injections for my cerebral palsy.Upon going to this appointment you are required to take a COVID test within 72 hours of your scheduled appointment which I did.Once I was waiting to go in however they numerous nurses proceeded to tell me the test was the wrong test and I had to re-take it.- from throat to noseAfter re-taking it it took them as well as the lab HOURS to get the results back including errors within the laboratory and then results coming back positiveTherefore I do not understandWhy do we as patients must take only ONE specific test when they all work fine And it is NOT my fault that your lab does not WORK correctly. I took a test like they asked now why continue to test meNow with this positive test result the nurses anesthesiologists and even my own doctor refused to give me treatment even with mask on I also have the vaccineI MUST get Botox injections for my cerebral palsy every four months and already being late this month 6 months they refused to give treatment and pushed it a month. I am in severe pain and I can not utilize my arm at all.I HAVE NEVER been this regarded and disrespected at Gillette Childrens hospital. Everyone should be ashamed of themselves for not respecting the patient and giving proper healthcare treatment to someone who is in pain and needs to utilize their arm as much as possible.It is also severely disappointing in regarding to the anesthesiologist- who said that this not an emergency procedure. It is for me. I HAVE A DISABILITY RESPECT THE CLIENT AND HAVE BASIC COMPASSION AND GENUINE KINDNESS. I used to hold all of my previous anesthesiologists with high regard- but not now.Everyone should be disappointed of themselves. Gillette Childrens should be ashamed of themselves. I am so angry at the occurrence that happened today. Ever since I transferred to the regions hospital things have not been the same since I went to the Minnetonka hospital. Im at my tipping point.I am a regular patient and this is not how I should be treated in the hospital EVERY SINCE TIME I COME.

Dont ever try and call here. The lady I spoke to was awful and extremely rude and short. She should find a different job where she does not interact with people. Because of this interaction alone I would never bring my children here for care.

My son started going here for 4 therapies speech feeding OT PT and the services are great but dear god PLEASE get more people to answer your phones. I dont have an extra hour to wait every time I need to call which is often considering how many services my son receives Every time Ive had to call its been at least a half hour wait sometimes up to 1.5 hours just to reach the scheduling line. Im literally begging you - please hire more people to answer your phones.

My daughter had a spinal fusion almost a month ago. Best experience possible during our hospital stay. Highly recommend gillette childrens and Dr. Beauchamp and his team.Thank you to everyone that gave my daughter a better overall quality of life.

Gillette is the best place for pediatric comprehensive healthcare. They have an excellent team approach and the staff is very knowledgeable and...

I wish I could give this place zero stars.Not only was our baby was misdiagnosed as having hip dysplasia but they sent us over to plastics to have our babys head shape evaluated mid-visit. Charged 3900 for a wrong diagnosis brace that didnt even correctly fit our baby and for someone to push on our babys skull and say I dont know why they sent you over here. Your baby seems perfectly fine. But we can go ahead and fit her with a helmet since the brace might cause her to develop a flat spot in the future.We were also told that the brace may cause her hip bones to die since they didnt have one that fit her properly and not to worry as its an easy operation to fix. The easy operation the PA was referring to is full leg amputations these people are not real doctors and they only care about how much money they can squeeze you for.They also tried diagnosing our baby with some severe illness because of a prominent stork bite even though they arent dermatologists. And then they tried diagnosing our baby with a developmental disorder simply because our kiddo hates being in wet diapers.Please please take your baby or child to Mayo Clinic. Its worth the drive for the quality of care over this place. Mayo also said the quality of ultrasound we received from Gillette was so poor that no doctor would or should make a diagnosis based off of it. Stay away this place is scary.

As a former patient I had a great experience there they had all the Good Disney movies i.e. flabber and very family friendly and wonderful and they would explain to the family members and the person there why they did things ect great Doctor and nurses

Research your expected cost in advance of schedulingMy daughter recently broke her arm and required surgery prior to putting a cast on. We had a good...

the afo -foot orthoses braces- pictured above with the rough and ragged edges were designed to just protect the feet and thus intentionally devoid...