My physical trainer earned 5 stars. Coppola business practices earned 1 star. My initial visit was great. I paid cash for 10 more visits. I was booked for 8 visits. The admin, staff, billing [phone off, straight to voicemail] have been ignoring me as to how to get my last 2 sessions money back. The time constraints don't allow for proper care and it's apparent by the lack of service. They love to get you in and take your money. But once that's done, you're only left with the physical trainers to work on you.