COPE Community Services, Inc. - Lakeside Integrated Care Clinic

Every single person Ive come in contact with at this location is so kind From the ladies at the front desk to the ladies in the pharmacy my case manager my pcp my psychiatrist. I feel I get adequate care from COPE. My therapists have been hit or miss but thats subjective. Even though some havent worked for me theyve still been nice people. Happy to have found this place I love being able to get all my needs met at one single location.

If you need intensive help with you anxiety dont go here They will make your anxiety worse Ive been asking for a med change for 6 months and nothing had to spend my b day in the er do to crippling anxiety then when asking for something stronger than hydroxyzine or buspirone you get denied help This place isnt for those needing more intensive help or with a panic disorder they send you to the crc which we all no they just send you back so dont bother with this place .

Very professional and caring staff. Its nice Best office location in town by far

I spoke with Felix about an issue with a family member and he was extremely helpful and professional and made me feel like this organization actually cares about its clients.. Id recommend this organization based off my interaction with him

Awful. I had a PCP here many years ago who was great but every one since then has been completely terrible.The NPs here do not listen at all and are not interested in helping you. I wanted to continue a medication that my first PCP who was with COPE had put me on but they claimed to have no record of this initial prescription and were not willing to prescribe it. I explained the issue that had led to the medication being prescribed but they kept acting like they didnt believe me and said they wouldnt write the prescription because the symptoms were not occurring right then The symptoms werent occurring because the medication was making them better Was I supposed to stop taking my medicine so I would get sick again so they could re-diagnose. And while I will stay private about what the medication or the related health issue was I promise you that this was not an opiate or any kind of drug that anyone would abuse. I went to a different doctor and they were more than willing to write the prescription.Through this whole ordeal whichever NP I talked to would be incredibly rude. Interrupting me getting visibly angry any time I tried to explain anything and treating me like a liar. It was obvious that she was annoyed by my presence and did not want to deal with my problem at all again all I wanted was to continue a prescription I had previously gotten at this very same clinic.At one point COPE referred me to a specialist unrelated to the health issue above but they were having some kind of computer issue so they couldnt put it through at that time. But as far as I can tell they never did. I tried contacting them and contacting the specialist but was unable to get an appointment or even any kind of response. The specialist is likely also to blame here but I think the communication breakdown was at least partially on COPEs end.I also had an NP waste almost our entire appointment lecturing me about how I need to gain weight and should drink some protein milkshake. Im a little skinny but not enough to warrant such a reaction- my other doctors hardly comment on it. Also this feels like advice I could have gotten from anyone for free.They also do a terrible job of taking blood. Its always been several minutes of repeated stabbing and thrusting before giving up and telling me to get it done elsewhere. I had thought that problem was with me but when I have gotten my blood drawn at other places its been completely fine.The staff isnt great either although it was slightly better the last time I went. Rules and procedures are changed on a whim and they are rarely communicative. There have been times when Ive waited over an hour to see my provider and they didnt seem to care at all about keeping me updated. I understand that appointment lengths are variable and things fall behind but it would have been nice to be told that they were running late or to even be given a simple sorry for the wait.I have spoken to several other patients and heard similar or sometimes worse stories. Many of the patients that go to COPE are poor and as a result the doctors here think they have the right to treat us like vermin. We are human beings who are deserving of empathy.I have so much anxiety surrounding doctors and needles now that I didnt have before. Please do not go here if you can avoid it- unfortunately I know that many people will have no choice.

Jasmine is great love her groups wouldnt have gotten this far and have hope about my life if I didnt have her group and support from her and another people in her groups.

The front desk people may be the best and only decent part of this place. We went through multiple care coordinators a month at this place. Why such high turnover Maybe it has to do with how they treat patients as cattle or convicts. Between the micro aggressions from providers and the general lack of compassion from the entire staff there is an ocean of small incidents that add up to a big NOPE. Dont bother going here. Your mental health will be better without their care.

Ive just recently come to cope in desperate need of help facing the loss of my significant other and the series of unfortunate downfalls and...

Run We are people and should be treated with respect. We have the right to acceptdecline services. We should never feel bullied into something or...

Horrible services. I went here for a psychology disorder to get ADA and disability paperwork done. They wanted to do a psychological assessment which was two months off. They scheduled it with a nurse practitioner when I specifically stated I need a MD for the paperwork. Two more months the appointment was cancelled because the MD quit weeks prior no one reached out to me regarding this until the day before the appointment. Two more months go by I finally get an evaluation. The MD advises therapy for my condition. I try to get a referral through the same agency and I am declined by my case managers supervisor who is not a medical professional at all over being frustrated with the rescheduling issues saying that Im too volatile for therapy. Avoid COPE Community Services like the plague.

A few months ago they informed me that my Dr was leaving. Since than I have not been be able to find another Dr.. I called yesterday that I have been out of a few of my medicines .They said I would have to see one of their doctors but I could not get in until September 3rd so they sent my call to one of their other clinics and they told me that they did not have any openings until mid September.To call back the other clinic and see if I could be on standby. That I would have to sit their all day on a Wednesday to see if I get called in not going to see a Dr for sure so I still wont get my needed medicine any time soon. And they acted like they dont really care.

I went to the location on Castro but that is not available. I was treated here for 5 months with one of their community counselors and my mental health...

The front office staff were always friendly. There were other staff members who work here and were polite too. I give those people credit for being so kind. Everything was going well up until I met a nurse for my appointment. She was very unpleasant. I felt I had to be on the defensive. She made some offensive comments. It wasnt a good meeting. My case worker saw what occurred. I voiced my complaint to her over it. She gave me the cold shoulder afterwards by not returning calls. I requested a copy of my medical records but Id get no calls back. I was being absolutely civil and honest with these people. It took me calling a supervisor to get any complete answers. I definitely dont feel welcome here.