Compass Health Systems PA - Boynton Beach

this place is trash. they dont give a crap about you or your needs. I had to go on and off a medicine every other month because of their incompetence for...

I started a week before my 8 yo sons meds were running low. Called every day and told them of the severity of him running out of meds. The operators who answered were pleasant but Ive gotten nowhere. Now I have a school dealing with an unruly angry kid which isnt fair to them. On his meds he functions much better. I cant wait to find another practice. This is pure insanity and especially when dealing with peoples mental wellbeing.

Horrible patient care the worst doctors and horrible call center. Dr. Stein is careless and unprofessional they call you

Compass Health is the worst provider I have ever seen. It is nearly impossible to get anyone on the phone if you need to contact them. They also do not respond to messages left and unfortunately leaving a message is the only option when you call. They do not respond if you put a request in the patient portal. I called several times after our insurance changed to inquire as to why I was being charged a different amount from what was shown on my EOB from my insurance. They cancelled by appointment without telling me that it would be cancelled because I would not put a card on file during the pre-screen for my appointment. Prior to that I had them charging my card and ended up having a credit with them for close to 300. It took several calls to get that issue sorted out. Over all dealing with Compass is a nightmare avoid them if you value customer service at a basic level.

I like Dr. Eagle but have had problems in the past with the office like once I went over a week without medication due to them saying I didnt pay the 5 copay when my insurance actually waived copays at that time. I had awful withdrawal symptoms. Things like that shouldnt happen

RAGE REVIEW and I do meanRAGE First things first if I could have the option to give this establishment -10 stars OR LESS that would be great. This is the most dysfunctional disorganized and antisocial place I have ever seen considering it is a health system I have worked at a place like this before been to many places like this as a patient. I can honestly say from the bottom of my heart it was absolutely NOTHING compared to this. I dont even know how this place is a credible network. I cant receive medications for multiple multiple I wasnt sure if I made it clear enough for them one sec clears throat EMPHASIS ON THE MULTIPLE. How is it possible that this place can leave patients without medication do NOT pick up phone calls and if they DO pick up promise itll take about if not more 5-10 business days pookie. To get past the automated robot is a MISSION AND A HALF and conveniently so no one is available to take your call. Dont even bother with the apponline portal cause they certainly NEVER check that I always prefer calling cause at least this way i can at least hear her automated robot pretend like she cares but then it hangs up automatically at this point Im not even sure if its an error on their part or if theyre actually bold enough to hang up on patients before they can even reach someone wouldnt be surprised though. On top of all that I dont even think Ive heard from my doctor for about a year texted him once out of the blue cause I wasnt doing too hot and im still on delivered. Oh im not done yet IM FUMING. They also keep sending my prescription in the wrong quantity I think ive only received the correct quantity ONCE and asked for the correct amount many times. HOW please actually tell me HOW someone who is supposed to take meds on the DAILY cant take em cause they dont have meds to take. THEN I keep calling them because they keep sending my meds to the wrong pharmacy in a city where I dont live anymore even though I have requested this change EVEN MY MOMMYhas to call for me sometimes so she can work her MOM magicunfortunately the automated robot always wins and they STILL. KEEP. SENDING. MY. MEDS. TO. THE. WRONG. PHARMACY. I am going mental cause I LITERALLY HAVENT BEEN ABLE TO SLEEP FOR DAYS. Dont worry as I type this im also looking for a new and BETTER place. I am now going to attempt calling them for the 13th time and no im not exaggeratingIve counted. Ive only been at this today for about 10 minutes and counting. For everyone thats wondering why such a long angry reviewI am SO patient and compassionate but im literally exhausted and shocked at how they handle ANYTHING. I COULD DO A BETTER JOB RUNNING THIS ENTIRE FREAKING PLACE AND IM IN MY EARLY 20s IT WOULD BE THE BEST FREAKING PLACE TO WORK AT. I also want to add on that I literally have only ever left 2-3 bad reviews in my ENTIRE life and I can 100 say that this is my WORST NASTIEST and MOST ACCURATE review thus far. Seriously people im not joking run the other way and never look back. Ive been holding off on posting this review for 2 hours now because I am still hoping to speak to LITERALLY ANYONE its hopeless Currently on my 20th attempt after the last 13. Im excited to see if someone responds to this being all cordial meh theyre probably busy in the IT department too. Yes. I am a little ball of fire this morning.

Fraudulent Credit Card Charges Theft I was charged for an appointment that was cancelled over a week in advance. Literally no one will respond to any of my messages or phone calls to remove my card from file and provide refund. Ive never had an experience like this. This is straight up theft.

Do not even try with this companylike all the other reviews my insurance gave me their information. Did a tele-visit. Lady told me she sent my prescription over it is now over two weeks and the doctor has not signed the pre-authorization. I have called everyday they say they will leave a message with the management department to call back to address my concerns - no call back. Just called and told them to delete my record from file and to not even try to bill my insurance because this company is a SCAM.I will be calling my insurance to warn them to never recommend this place and to make sure they do not bill anything for a 10 minute phone conversation with a PA in which nothing was done and there was not even as assessment that took place.

I on several occassions had issues with the ordering of medication especially now they should know what is on backorder at thier own pharmacy this is going on 3 weeks without sleep every day I call leaving message and told it will be taken care of they are truly a factory especially when you have a job and need rest. Were just a number

Ive been using this psychiatry office since February. Every 30 days you get a call from a nurse practitioner so not even the actual Dr themselves to give progress on how your medications are going. Sometimes they miss the call sometimes they call 20 minutes after the scheduled time. Sometimes they make these appointments without telling you what timeday that appointment will be. At first Its totally reasonable as medications are adjusted.I would give zero stars at this point if I could. I canceled my 30 day check up last week due to finances and having to pay a copay every phone call. I called Tuesday to see if I could get a refill because I was out of my medications. They declined and stated I needed to pay my copay and have a visit. I told them I wasnt financially able to do that at this time but I needed the medications refilled. One medication Ive been on for 10 years another for 2 years and one new medication within the last two months. They kept repeating I needed to pay a copay.Ive seen and complied with my Dr within the last 60 days so to decline to refill a medication that will send me to the ER with severe serotonin withdrawals is medical negligence. They could have offered to fill a weeks worth until I got paid again but offered no solutions. Ive called three times this week and when I called again to check up on the situation today I asked for a supervisor or the Dr. I was told Id have to wait another 24 hours. Ive stated its an emergency and I will have to go to the ER and they care more about a copay than treatments for their patients. Do NOT use this facility if you have other options. They do not care about their patients and I cant help but wonder if they realize the medical negligence theyre placing this Dr under. This facility should be reported to the boards.

Horrible wait times psychiatry appointment was scheduled for 340 today July 24th never received a phone call so I called them and was told the reason for them not calling me was because my appointment had not been confirmed. They happened to call me Friday while I was at work to confirm it. So I missed it but listened to their voicemail as soon as I got off and tried to cal them back Friday to confirm it and no one answered. So the lady today said she was going to transfer me to som who could chthe appointment I was on hold for awhile and then when someone finally did pick up I had to start all over giving them my name DOB address phone number then she asked if I needed help with anything else I said I would like to schedule a therapy appointment she said hold on let me transfer you to someone. Was on hold then on r again had to reconfirm everything I already have confirmed at least three times all for the lady to say let me transfer you to the scheduling department. I said okay someone already told me thats what they were doing and I was supposed to have a psychiatry appointment at 340 and at this point its 410 she said oh its fine they will call you surely. Still no one has picked up since and this phone call has now been a good 56 minutes oh and horrible hold music

They should literally be shut down and these people should have any medical profession licenses revoked. They are utterly incompetent and dont care about doing anything to help you. My daughter has been a week without her medication which is actually very dangerous to go without and despite repeated calls and them saying theyre going to send it they just do NOTHING. Every single call involves waiting on hold for at least a half an hour and then they just say theyre sending the prescription hang up the phone and dont do a damn thing. This should be medical malpractice and these people need to lose their jobs. They suffer NO consequences for putting peoples health and lives at risk.

Dr. Daniel Stein- Lipshitz and his assistant Candace are very professional kind and caring.