Compass Behavioral Solutions - Glen Allen

I am very disturbed with everything that we endured during the entire process of trying to get my daughter tested for Autism. First we were told that they take our insurance and almost one month before the scheduled appointment the story changed and they no longer accepted our insurance. They offered a self pay option that I reluctantly agreed too. Secondly I filled out an entire packet of documents that they mailed to me. Once I mailed it back I was told that they never received that packet and I wasnt told this information until one hour before the scheduled virtual intake appointment so it was ZERO time to fix the mistake or re-do the paperwork. Lastly on the day of the scheduled test for my daughter in which my husband and I called out of work to ensure we would be there. In route to the office being less than thirty minutes to the office in which we live over an hour away I received a phone call saying that she needed to re-schedule the appointment because of her daughter. It was no acceptable apology given for this inconvenience. I am very upset about the entire process every single time we would get closer there would be another problem or issue we would have to navigate and its completely unacceptable due to it being about children with special needs. I would NOT recommend this place at all.

The testing was okay. Everything else was unorganized. Billing was handled extremely poorly nobody mentioned a payment until the day of the results and then the results were basically held until I made the payment even there there was no invoice provided. They dont mention anything at all about payment which leads clients to believe that they will run the insurance and bill you for whatever insurance doesnt cover. Its fine if that isnt their practice they just arent upfront about it. And to have someone sitting in front of you on the day that you are waiting to receive diagnosis and very clumsily trying to address billing that should have been addressed far earlier is poor in taste.It has taken almost two weeks to get a clear explanation from them on why I was overcharged. And now Im waiting for them to tell me when I will receive a refund. Very disappointed with this part of their service.

Terrible establishment. Staff are weird they will stare in your face and not speak. Its an open space with no privacy. I took my cousin in for a therapy session and a complete stranger who was delivering door dash opened the outpatient room in the middle of my cousins session and wouldnt leave until I said something.

I wish that I could give 0 stars to this company. My husband was tested and diagnosis with Autism by Dr. Prince in February of this year. He went through his job to get accommodations for this. Sent the form in to her directly when he received them for her to fill out and return to his Case Manager. It is now August and she has STILL NOT returned his forms and is ignoring his phone calls and emails. He went to the practice in person spoke with her on a Friday and she said she would have it done by end of business and would email him when done. That was a month ago and still NOTHING We sent an urgent request to the office he was told she was spoken to and was advised that it was an urgent matter and if not done within a week to reach back in which he did still nothing My husband went to the office today 081423 and allegedly she isnt there. How convenient I am sure they are lying to cover for her because now this can potentially impact his job which she is well aware of. It is a true shame that this practice is taking advantage of someone with a disability. As I have already advised them I will be seeking legal action. Avoid this office at all cost It is very difficult to find a office that will do the psychological testing and this whole experience has been a complete nightmare I would not recommend anyone to go to this office ever

Highly collaborative and professional team. Compass really ensures their clients are receiving the best care possible and invested in the success of their families.

Clinicians and Supervisors are wonderful Very professional. It was clear they really care about their clientele. ABA isnt an over the night fix. It will take time- even up to two years. But in the long wrong it was the best decision. If you have a child with behaviors and you feel hopeless trust me youre not alone There are people like Compass employees who are there to help

life changers I had services and then didnt for a long while but recently felt out of my depths with my 3 kids on the spectrum and they had no problem helping me get services going again the more you want to get out of it the more you will is what i have experienced.

Excellent company to work for. Havent been with such an inclusive and caring company before. The company makes it a point to make sure its clients receive the best services possible.