Cobb and Douglas Counties Community Services Boards - Behavioral Crisis Center

Worst experience of my life. Uncaring unprofessional and sadistic nurses that make no effort to keep you safe or help you in any way. This place was actually traumatizing. I wouldnt wish it on my worst enemy. The food was like slop and the doctorsnurses were extremely incompetent. It felt like they want to keep you there as long as possible even when you dont need to be there. Unsafe and extremely stressful environment - I felt at risk of being assaulted by other patients. I watched a nurse and a patient get into a fist fight. I barely ate for 6 days. I barely slept because there was constant screaming and other patients talking to themselves. One male patient was always walking into the womens restroom and making inappropriate gestures at the women - the staff did nothing. They told me nothing about my treatment or care and acted intentionally obtuse. Sometimes I would even catch them in a lie. They forgot to have me fill out an important form during intake and then tried to get me to sign it three days later. When I told them Id only sign it with todays date they lied and told me the wrong date to cover up their mistake knowing I had no way of knowing what day it was. When I later realized this and confronted them about it they gaslit me and pretended I had signed the form during intake. Nurses frequently lost files handed out the wrong medication or went days without checking on a patient. This place should be shut down and the staff should never be allowed to work in healthcare again. They take advantage of the most vulnerable members of society and treat them so poorly. If you love someone do not send them here.

after reading all of the reviews i wish we wouldnt have come here. my father was admitted last night. they called us about 40 minutes later asking for his information what caused him to be here and told us they would call us back shortly to let us know where he would be moved to possible treatment plans and we would get to talk to him. that never happened.its the next day and weve called 3 different departments and none of them can locate my father. the lady in the behavioral health department got an attitude and told us we had the wrong place when we literally walked him into the center. when we talked to the normal department they were more helpful but they hung up on us before we could even get information. -1010. if i could give it no stars i would.

They are good low budget way to get mental health help as long as you dont mind dealing with some rude condescending staff. Especially that red haired lady at the outpatient services desk. I went with my parter who had appointment there a few times and shes most of the time rude. One time she even acted like my partner was crazy and acted as if they didnt give shots and that my partner was the one who was lost. My partners doctor literally sent her there and told us were to go. The next time we went to the same place when she wasnt there and it was the right place she was just being rude.To summarize Skinny older red haired lady at pharmacy is rude and unprofessional and the staff doesnt coordinate or work together wellThe good The lady who loves her black pug in the pharmacy is amazing and so helpful im sorry I dont know her name her position but please give that women a raise

Came to get detox the young reception was rude and was turned away cuz wasnt intoxicated enough so I went to highland river in Cedartown ga

Whoever manages the Cobb location you need to keep in mind that people call you guys and they might be minutes away from ending their own life. I called and wanted to know if there were walk ins and I was met with passive aggression and robotic repetition by someone who sounded like they couldnt care less. If you have no decency you shouldnt work as a call representative at a mental health clinic.

This is a No-go last resort kind of place.It was incredibly boring.Not the fault of the staff that there is absolutely zero programming or meeting time at all whatsoever during the day its the counties fault but still for people who need to be mentally stimulated in order to start their recovery journey you wont find it here.Incredibly loud.2 tvs going full blast until 10pm daily and a dryer running 247.Jail vibes. Bad seating.No outside time at all.No medically assisted opioid treatment.Their protocol for this is clonidine only so if youre coming off opiates you better get good and drunk before you check in so you blow on the BAC breathalyzer and they put you on tranxene for alcohol withdrawals.Beds were absolute garbage and the bathroom is shared and disgusting. Didnt shower for the whole 4 days was there which I hated.My NP was cool though. Angela. She was sweet and got me set up w scripts for when I left. Also want to mention Alan the security guard was AMAZING.He was so kind to me during intake. He went the extra mile for me for sure and even came in and talked to me for about 15 minutes two times to guide me through the process.Its not all bad here.You just have to be either a veteran to the game or very strong minded to find ways to occupy your time.I have stayed Clean since leaving here thats thanks to my iop program.But if it ever happens again I wont be revisiting this place.

This was the worst experience I have ever had. I was in for detox and they could have cared less. Ive had a couple of seizures from withdrawals of alcohol . I brought it to there attention and Amber literally told me that i would be ok and whats one more. The whole staff acts like its a joke to be an addict and that the patients are lower than them. Its all a joke to the staff and it made me feel embarrassed to ask for help.

This place is horrible the staff and service has been less than adequate. The phones do not work for patients to receive calls. The patient in question stated they did not getting any information from the staff about treatment how everything worked just placed in a room. Has not been given a change of clothes in over 3 days. When asking a question only response is OK Ill get back to you . They said the environment and felt like they were incarcerated. Was given medication to make them sleepy then was told they were not able to sleep in their room. They are paid by head count an keep people way after they should be released . No proper mental health evaluation completed after being there over 72 hours.

It has been over two years since I received care at this facility. I am no longer battling psychosis daily been off medication for over a year and all and all returned to my normal life. But at 745 am I wake out of my sleep with flashbacks of this place.Unlike the reviews that you already read I did not have five or six roommates. I only had one. Im sure this is because I was there for psych and not drugs. I was in hospital clothes when I arrived and they did give me proper clothing. I was able to shower every day. I remember visiting the dining hall multiple times per day. So I will not speak ill on any of that.These are the top three worst incidents that routinely give me nightmares and keep me up at night. 1 The Staff- I remember Lark. They use code names amongst themselves when dealing with patients who have mental illnesses. This is a tactic sometimes used to put patients at ease make them feel like they have a friend they can trust so theyre more cooperative. But the way the staff used this was horrible. She would speak gibberish to me. There was a man with a fake cast and crutches who would sing songs with sublimal and disturbing messages all day long in the common area. I can 100 say that I felt this tactic was used to incite perturbation along the psych patients for the staffs amusement.2 The Lunchroom- At the time I had been vegetarian since I was 12. And even though I was in a mental state where I couldnt even remember my birthday I knew I couldnt eat meat. There was barely anything for me to eat but I wont hold that against them Most facilities are not vegetarian friendly either. I was perfectly fine surviving off of juice and granola bars I have before.What made this unacceptable was the fact the staff not only ridiculed me but either called my parents to ask what I would eat which my parents deny or found it on my social media. The only meat I will eat is sushi. Not even fish by itself but only sushi because doesnt hurt my stomach. Sidenote I could barely form a coherent statement on my own during this time. To this day my mom denies that anyone called her and asked about my diet specifically. The only other place I could think of is my Twitter. I dont have any proof but this is the logic that Im using. I refused to leave my room during lunch time because I knew I was just going to sit at the table without a plate. One of the staff members called out my name and said We have sushi today So I rushed down the hall passed the security guard that stands between the bedrooms and the common area and I was immediately locked out. Like a rat in a trap.3 The Altercation- I dont blamed the staff who was present at the time for this event they did the best they could. We did arts and crafts and were making vision boards. Very peaceful. Out of nowhere another patient bum rushes into the room and begins fighting a patient who was right next to me. Unfortunately I was caught in between them. I wasnt hurt just shocked. I do blame this facility for mixing drug and psych patients they need a better policy.In conclusion it is my opinion that this place is just a dozen and a half employees trying to kill time before their shifts end. Go to Ridgeview go home go anywhere but here. Do not bring anyone you care about here. Do not allow Wellstar to bring you here. I have a five year plan in place right now so that I will be an actuary with a PhD. I will make well over six figures before the age of 28. And I swear before Almighty God I will buy this place out and tear it to the ground before year 2030.

VERY disorganized I cant speak on the quality of care given in this facility as my significant other was a patient and not myself. But I can say that the staff is very disorganized and it was extremely difficult to get information about my SOs well being and care. Even though he signed the proper forms of consent to make me aware of his care. The front desk and back of facility staff do not seem to communicate at all as I came across multiple excuses of miscommunication when trying to receive information about my loved one. Very frustrating and disappointing.