Children's Specialized Hospital – Hamilton

Specialist are great but scheduling or following a referral is so hard. A staff member on the discharge date said we will call you that call never came that was on 10122022. Kept calling I was put on a waiting list okay we wait. Then we are told today there is no a waiting list keep trying we do not have appointments call weekly maybe something opens up. I ask myself how can parents find the help our kids need

This place does NOT care about kids.With special needs kids every single day matters. Go literally anywhere else. Somewhere reputable. Somewhere with compassion.However if you want to be ghosted by your doctor then this is the place for you.If youd like to spend a year waiting for an appointment and then have it canceled two days before the appointment was scheduled then this is the place for you.If you want to waste 3 years of your childs development with no progress then this is the place for you.If you want to be blown off after literally begging and sobbing into the phone desperate for care then this is the place for you.Learn from my hardship - please dont waste your childs precious time with this organization. The futility will leave you emotionally in shambles.

Ive been bringing my son here for years without issue until today. Last Friday my son came home from school with nasal congestion. Saturday I took him to urgent care to get him covid tested which came back negative. this morning after 5 days of allergy medicine my son woke up still congested. I decided that before his therapy appointment tonight I would take him to his primary care and retested just to be safe. When I walked in I tried to explained to the first security officer that my son has been sick but I have 2 negative test results for them and that he has bacterial sinititus which isnt contagious. The second I said the word sick...the security officer ran to get the other security officers and they gang up on me and my son and threw us out of the hospital and couldnt be bothered to even glance at my paperwork from his primary care doctor. When I tried to explain my sons case they spoke over me. My autistic child who doesnt understand whats happening is trying to proceed to go into the hospital when one of the security guards stand infront of him and touches him to try to motion him back out which then causes my son to become frustrated with sensory overload. I was trying to be a proactive parent and member of society but I guess when power hungry security officers can gang up on a women alone with a special needs child theyll do just that and then try to excuse it by just trying to keep people safe. safe from what if my child isnt contagious now of course whoever manages the hospital isnt there for me to speak to and I cant find a number or ext to whoever that person is so I can call in the morning to file a complaint so I guess Ill just file the complaint here but Im sure nothing will be done about it.

In a nutshell They dont understand the frustration and concern of a parent that is seeking help for their childchildren well-being. They throw us out of the building and expelled my daughter from the program because she sneeze while we were there. No amount of explanation could persuade them. They are more about diagnosis than actually helping the child. I love people who love their job. If dont love diversity of kind of people dont take this type job.

2.7 stars indeed One word....DISCRIMINATION. My childrens doctor has made racially driven comments and constantly discriminates against us for having Medicaid and struggling financially. They hate poor people here so dont bother unless you absolutely have to because your child desperately needs services. My child no longer needs services so were leaving now because this abuse is not acceptable. The doctors will tell you that your children are not safe with you if they go to work with you sometimes like you work in a chainsaw factory or something. They just refused to tell me if the medication that they prescribed my child would react badly with an otc medication because thats the pharmacists job so now Im on hold for over an hour with the pharmacy because my son needs medication really bad. Then they got discriminate again and had a narcissist gaslighting episode where they called me unsafe again because I couldnt get him in today. One doctor told my Latina daughter that she wasnt being racially profiled at school because she doesnt look Latina. If you have Medicaid they will freak you right out by sending you letters 6 months in advance of your visit that say your insurance isnt going to cover the cost or the provider doesnt take your insurance and then tell you how much money is due...hundreds of dollars. This place is rotten so avoid it like the plague if you can.

My son and I come here once a week for speech therapy for 4 months.Every week I will receive an email with the registration for the next appointment so when we arrive at the facility I will only confirm the name and date of birth to the front desk. The ladies there are always friendly as same as the security guys.The waiting time does not exceed 5 min. unless you arrive unnecessarily early.It does not apply that if I arrive earlier the appointment will also start earlier.Is always clean there.Emphasis is placed on hand disinfection.Our speech pathologist Ms. Marissa Coscarelli CCC-SLP is respectful kind and professional. My 3 year old son liked her and me too.

I have been at the Egg Harbor Twnshp office a couple times but it took many many many phone calls to get an appt. I had to leave hasty emails and phones messages before someone finally called me back. My son was seen and the Dr. was great. Now my adopted son who is four needs an evaluation and I have been serial calling leaving messages which is the only thing you can do. NO PERSON EVER ANSWERS THE PHONE Moving on.By the way this facility needs to stop replying with such an impersonal message and do something quit. It is robotic insensitive just like how you treat people. SMDH

Dr Monaco met with us virtually today and was so distracted eating not looking at my son and typing. This is rude to do to anyone let alone a kid with autism and ADHD. She didnt remember goals they were working on she couldnt recall the workbook they were working on in their last session together and then when I reminded her she just had him read to her not things he had written but the instructions That seemed really unengaging and took little effort on her part. when she was having him read she wasnt actively listening she would use this as a chance to check her phone or computer. When he would finish reading Dr. Monaco wouldnt ask any questions to engage him further she would just say ok or uh huh. Im sorry but this session with her was a HUGE waste of our time. I can literally do the same thing with him at home myself. She didnt pose any questions to him she would have super long awkward pauses and had her arms shoved inside her sweater. Even when given prompts to discuss with him about what he was struggling with at home or school she made no attempt to connect with him or use those as talking points to help him in any way. I was really disappointed. She was unprofessional and offered no value or expertise. I have a degree in psychology myself and I cant believe this woman is a practicing professional.She seemed utterly clueless.

I do not recommend this facility they start services force you to take a 6 month break and then when its time to resume services you are added to a never ending waitlist. Your child will regress before services resume IF you ever actually get a reevaluation. My sons services ended 42022 and were supposed to resume 102022. He has been on the waitlist for 8 months now. Save yourself the stress and take your child to another facility that actually cares about providing services to children in need.

If I could give no stars I would. THEY cancelled appointment 2x with no notification until I arrived at the facility they show no care or concern with their lack of communication. Now I have to wait ANOTHER three months for appointment I will never recommend this office we will see how the other office does hopefully better.