Child Study Center

Facility has nice staff. Landscaping has gone to poo. They must of changed gardners cause it used to be beautiful.

My son completed the 2 week program through BDC. Staff was great my son and I learn a lot. The first week was great the second week I left like I wasnt taken serious and i dont know if it had to do with the fact that I disconnected one of our goals the feeding part. I decided to not continue because I didnt like that my son had to be held down and force to eat foods he didnt like and him crying. I was told that was part of the program which I dont recall hearing that they would do that in the zooming meeting before starting the program. That day I was told if I couldnt handle it then this wasnt the program for me and that this was a founded program and they wanted make sure it was being used for people who really needed it. Made me feel like I was wasting their time. We completed the program. The last day we scheduled a zoom meeting to go over discharge paper work which was a week later. I logged in to the meeting waited 15-20 min no one ever showed up so we rescheduled to the following week. The next week came logged in the meeting waited 15-20 minutes same thing no one in the meeting. After the 3rd zoom meeting finally went over some stuff and the plan was to continue some goals before finalizing discharge paperwork. We were supposed to meet in a week never got the zoom link I emailed request a zoom link no reply from anyone. I understand that my son is not the only patient they see but some kind of communication would of been nice. I do appreciate the time and effort.

No new ideas no new methods of treatment delayed information for resources for incontinent care and I just feel like another number. Im so over the Child Study Center and how theyve managed to help my son who is nonverbal Autistic.

My daughter was seeing Dr. Jackson. She left and I got an email that they would provide another Dr. for my daughter. Never got anymore information and I have had a hard time getting ahold of them. Left several vm and finally got a vm back. They say it has been two years and they are no longer accepting new patients. It has only been 1 year but no thanks I will find a better place.

Depending on which part of the building you go to. Some of the Receptionists Nurses are not Friendly at all they are very rude .This Place needs alot of improvement To Reschedule a Appointment they take to long to give you Appointment

I love my sons doctor but how do you get them to call you back after leaving several voice mails My son is going to end up getting kicked out of school just waiting on them to call me back about his medicine that we now have to change all of a sudden due to our insurance.

I cant recommend this center for diagnosis nor ABA therapy. In January I mailed an application to seek an autism evaluation for my child. I was told when I called that theres a waiting list for new patients. It wasnt until the end of April that I received a response to my application. The letter simply read that we were placed on a waiting list. No further info was provided about how long it would be. Needless to say I went elsewhere to get a diagnosis for my child.Last month in May I reached out to them again to get more information about ABA therapy services. I could never get a hold of a live person to speak to. I played phone tag with someone who was not the correct person I needed to speak with. My contact info was never forwarded to the correct department for follow up which speaks volumes to me about their customer service skills. And Ive worked in customer service in the medical field for over 15 years.Its unreasonable to expect a parent to wait an unknown amount of time for an evaluation. Also why an application and correspondence must be done via snail mail and telephone calls only is bizarre when email correspondence is much faster and efficient.If you are seeking a neurological evaluation for your child please dont wait for these people to respond back to you. Go to your pediatrician and get a referral to another facility or doctor. I would recommend Dr. Mike Rios. His office responded in a timely manner and can still safely provide an evaluation during this pandemic.

I dont think they have enough staff for the clients or maybe we just arent a priority to them. Wait listed for 10 months had our first appointment and that was great and Dr Elibol was very nice and seemed so knowledgeable... but everytime Ive had to reach out to the nurse it takes days to hear back. I am going to start looking at new places now. I dont recommend them they just seem too busy.

I am very disappointed with Cooks Child Study Center. I took my son here and was very happy with the consult. He was referred to a Behavioral Psychologist in the same office for further testing. When they called to schedule the appointment I was told they do not take my insurance and the visits would total approximately 2000. When I asked if they could refer him to another doctor they told me no they only refer to Dr. Dempsey. What a waste of time and gas I drove 90 miles round trip and filled out a mountain of paperwork for nothing FYI I have a PPO insurance.

My son just completed the 2 week ABA program through BDC. It was a great experience. We saw lots of changes . His problematic behavior decreased dramatically and we begin to see him do skills that we have not seen for awhile. The RBTs were great. Very personal and quick to give you answers to questions. Kristina was excellent. She trained me and when she didnt know the answers she went to Melinda. Melinda was excellent. Very hands on. We had access to her throughout the day and she changed our sons plan immediately if she saw that it was not effective. We had an overall positive experience. The only thing that was not so good is that we cannot continue to take advantage of the other services that CSC has available due to insurance. Hoping to still get my son to the developmental Pediatrician there if not then I am just grateful that we got the 2 weeks. I was really hoping that I can get more help from them but now its in our hands to find whatever resources we can for our son. It does seem like that get a lot of application so waiting may take awhile but take full advantage of it if they do call you. It is worth it. I would advise parents to keep pushing and researching the programs that are out there....its tough and sometimes you run into a lot of road blocks....I felt that way when we left CSC on Friday....I felt like what now but I spent the weekend researching other options and I am hoping that something comes around for us...until then i will work hard to continue doing what I was trained to do in the program. Keep the faith parents