Cassaundra Goins Simms, MD

Im giving an average of 3. 5 stars for the overall experience and 5 stars for Dr. Simms and if I could give 0 stars for the receptionists I would. Ive been going to her for years off and on and it is like pulling teeth to get them to answer their calls. I called them maybe once every 45 minutes every day and might get them one time.

To the person who is suppose to answer calls. My daughter doctor sent referral since her recent hospital stay. Nothing. No one will answer the phone. How are children to get help if none of these so called doctors wont call back. This isnt the only one either. we have tried 3 different other places. The same thing.

She is very accessible to hours and super understanding of psychiatric medicines

Dr Simms is fantastic. She is so knowledgeable and has connected with my kiddo and has hootenanny him on the right meds to help him manage his ADHD. Love this office

Dr Simms is incredible I work in health care and that is hard. She has made such a big difference in my sons life despite the system and we appreciate her so much

Dr. Simms is an amazing MD She is an exceptional listener who truly cares about her patients well-being.

I have been seeing Dr Simms for a long time. She is great I have a lot of problems and she helps me with all of them. Without her I dont think I would be alive she has always been there for me and my family. I think that if she moved somewhere else I would move there too. She is a great doctor I had been to others before her and nobody could help me like her. Her office staff is very nice also. They keep you informed of everything. Theres no one better than Dr Cassandra Simms.

I love Dr Sims Shes been my 2 kids an myself for 11 years. Caring loving an like family to me. I think low reviews from ones that didnt get anything they wanted. Because shes very good psychiatrist. My kids love her.

I ve been with Dr. SIMMS for several yrs. My baby is now 11yrs old he is non verbal and has autism. I started seeing her when she was in Cleveland now she is in Chattanooga. She has been good to me and my son. She has moved schedules around just for him. She listen to me and she cares for my baby. Yes I believe there was some issues yrs ago with the secretary but they have a new one name LeeAnn. She calls me back every time yes sometimes it can take sometime but she does call me. I never have written a review but I was on her trying to get an address and i saw these reviews. I was just there on yesterday at 6am and was happy when we left her i believe she cares for my child Jahlon therefore i give her a 5 star more if i could. I do recommend Dr. Cassandra Simms.

This review is only for the person who is in charge of answering the phone and returning calls. I have tried for two weeks. I daily call to get an appointment after getting a referral. I have left several messages and even one that any time and date was ok with me that they could leave a detailed message on my voicemail. Two days later I got a very short message they were returning my call there was no appointment set. I call daily at least six times all thru the day. There is never an answer other than the secretarys voicemail. I am unsure how they can keep appointments when she never answers the phone. Thankfully the therapist got my appointment set up. She is amazing and returns calls within a few hours and will email back almost instantly. I know they have a great staff there if you could just get someone on the phone or to return the calls.