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Carousel Pediatrics - Riverside

Speech Therapy, Dentists, Pediatricians + 2 more
  • Location Address: 2237 East Riverside Dr. Suite 101-C | Austin, TX 78741
  • reviews Rating: 2.43 (73 reviews)
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About Carousel Pediatrics - Riverside

Carousel Pediatrics was founded on the belief that every child deserves quality healthcare, but it goes beyond simply treating children. Our mission is to care for the whole family—from comfortable waiting areas to friendly staff, from extended hours to education and support that helps families develop healthy lifestyles. Our mission is to care for our emplo
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Reviews

2.43
73 Reviews
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Care Settings

  • In-clinic

Age Ranges Served

  • person icon Children

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Languages

  • English
  • Spanish

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2237 East Riverside Dr. Suite 101-C, TX, 78741

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  • orange phone icon (512) 744-6000

Reviews

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2.43
(73 Reviews)
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All Reviews
google review

Very clean an organized office They were nice and greeted me . And I didnt wait long to get called back to check on my son. I called at 1 pm and my appointment was set the same day and the nurses are swell at what they do . Very supportive of new mothers . I LIKE THIS LOCATION . WONDERFUL SERVICE

Ms MacBaby
28 April 2024
google review

I have taken my children to this clinic since birth and have always noticed the lack of urgency when incidents were to happen but things eventually were always for taken care of but there was never a sense of urgency when it was an emergency.last weekend my son has an accident at football practice and had signs of a fractured elbow I was referred to the orthopedic doctor and was told to wait 4-5 days for them to contact me 4-5 days is way to long of a wait if a child has a fractured bone then I was ordered to take him to the ARA for an immediate X-ray I took him for the X-ray but was not contacted with results. still currently waiting for results my child isnt allowed to attend school without instructions from the MD . Multiple message sent to the provider on the MyChart app and not one response. The lack of urgency and compassion for their child patients is beyond me definitely changing providers

alexandria martinez
28 April 2024
google review

Horrible service from the front desk. They NEVER answer the phone and will have you on hold for 45 minutes. If you request a call back dont even wait on it because they wont call you. MyChart app doesnt even let you schedule an appointment you can only request it and they will messed you with please call our office to check any availability no point on getting the app if were still going to be on the call waiting due to high volume calls

Jesus Eduardo Mejia Jaramillo
28 April 2024
google review

Horrible. I was told no more walk ins and to call morning of to get on the schedule.. Ive been on a recorded loop since 8am for over an hour waiting to reach the office. What in the world. Kids need medical care and parents should be able to reach out to their providers when in need. Do better for our community kids Community care.

Avanna Aguilar
28 April 2024
google review

Do not take your kid there .Horrible staff and doctors.My autistic son had an appoiment with the dentist.I ask the nurse if i can be with my son while he is been treated the nurse Mary was rude and unprofesional she just toll me no. And i ask why he gets scared she still refuses. Then i ask the doctor i explain why i need to be with my son the doc was not interesting in what i saying siding with the rude nurse.I dont know why they insist the child should not be with theyre parent.Who knows what they do while we not lookingI dont trust themSave your kids from this so called nurses and doctors the Doctor name is Josh

Rumi Roldan
28 April 2024
google review

We been here since 11 am smh it is now 308 and no one has came to even check on us not even to check my 3 year old temperature and thats the first thing that should have been done. He has a runny nose he is coughing and he has a fever and you can here him in the room having a hard time of breathing because he do have asthma. They are in need of new safe really bad and I dont like there customer service. Right before I got here the lady told me it was OK for me to bring my son in before her lunch at 1pm and I made it here at 11am as soon as I got here the lady told me that they where overcapacity with walkins. So I had to make a appointment for 2pm so I waited around and I have yet to see anyone. Very bad Business

Mariah Childs
28 April 2022
google review

First time visit with my son so I arrived 15 minutes early. Got vitals and sent back to the room an hour in the room waiting for a nurse with no one to check on us I had to walk to the front desk and ask for help in the room and I asked why is it taking so long. The front desk of course said they were short staffed well if there is that many patients something or someone needs to manage this place better. After an hour waiting a nurse rushes in only to look at my son for barely 10 minutes for his school physical. I repeatedly had to ask for an asthma action plan and for refills of an asthma pump for school. Lol well a second visit I had asked why do I not have my son refill of asthma pump and the MAs said they will leave a note for the nurse. Well for third try I had to call and ask again and was told they are leaving a message for the staff to check in that. Its been four weeks and I have called and visited three different times. I had to change location because it is just so unprofessional there.

D P (MARIPOSA)
28 April 2022
yelp review

Let me start by saying I should have read the other reviews and stayed away This place has not gotten better the reviews are not old nothing has...

Lauren T.
13 August 2020
google review

Horrible service i scheduled an appointment for my 6 year old because she has a molar thay needs to be pulled which is bugging her and a couple cavities. First of when they take her to the back i am informed im not allowed to go back with her due to their patient privacy my daughter is six what privacy About 30 min later a nurse comes out to tell me she had cavities and they needed to pull out her tooth which i knew that they would fill in her right side but i would come back next week for the extraction i wait a little longer than my daughter comes back and i am told to go to fro t desk for appointment they scheduled me for a month and a week to get her tooth extraction . Im like really that tooth bugs her anything sooner what do i do when shes in pain I was told to give her Tylenol.Never will i ever bring them here for dentist i have found another dentist to do the work on her this week

Crystal Jara
28 April 2020
google review

The last at the front desk was very rude to me this morning..... My daughter had a consult appt. With Dr. Edith and I ask her if she could check in the computer to see if it was to early to get there ADHD prescription since And she started rolling her eyes and asking as if I was bothering her...... She was so rude and as if she was annoyed... ... My kids have been coming here since birth and THEY LOVE DR. EDITH..... ..IF IT WASNT FOR HER DR. EDITH I WOULD HAVE SWITCHED MY GIRLS

Our Fun Family *WE ARE FULL OF LIFE*
28 April 2019
yelp review

WORSE PLACE EVER Would give them ZERO STARTS if it was possible. Doctor traumatized my son. Took him in due to the croup ..she came in took a look at...

Michelle C.
30 December 2018
google review

Horrible I waited 3hrs to be seen. Walkins never get called. There were very sick patients here who needed immediate attention and nobody attended to them. If I had a zero star option I would put it. The front counter had no idea what she was doing. Didnt even know the policy with walkin patients. They never asked what was wrong with the kids. The emergency room wouldve been a better option.

chi texas
28 April 2017
yelp review

I am new to Austin and I am a first time parent. I went to this office and the staff was amazing The doc was excellent I cannot say enough good things...

Janelle D.
08 December 2016

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