Burger Physical Therapy - Folsom

We are having a wonderful experience with speech therapy at Burger Pediatrics especially with our amazing SLP Jomaine Since weve started in June Ive seen tremendous progress in my daughters receptive and expressive communication which her teachers at school can also attest too. Joe has given me helpful strategies that I can implement everyday at home. We are very happy with the services provided at Burger

Coach Jo at burger pediatrics is the most caring speech therapist I have had for my son. I have never seen my son sit for a 30 minute session and he makes it happen. We have seen many therapist in our sons 10 years and he is just pure magic. I recommend him and his services.

Checkin can be electronic. Office door is in side room. Actual PT is in another room. Questions on payment and copay information can be updated with an electronic check in process.

My granddaughter has been working for several months with Coach Joe Saldana on her speech. It is amazing how much progress she has made. She has worked with several other therapists in the last couple of years without the same level of progress. She is four years old and has a relatively short attention span totally normal at her age but Joe is able to keep her engaged even when she gets frustrated. She used to cry and have meltdowns when she worked with other therapists but now she looks forward to her weekly sessions. She is a lot happier now that people can understand what she is saying. Equally important is Joe takes the time to coach me on how to effectively coach her so she can practice her new skills all week. Rating Joe on a scale of 1 to 5 he gets a 6

The staff has always been courteous and prompt in responding to referrals and appointment requests. They have been very kind patient and knowledgeable when dealing with my child. I look forward to seeing my child receive continued care here

It appears the quality of service at this place hasnt changed now for more than 3 years.I recently had our son evaluated for his speech by a therapist Rizza. After the evaluation I specifically told the therapist that we want our son to meet with you when you are here. The therapist said she works Mon Tues and Thursday mornings. Then 3 days later when I called to schedule our 6 week appointments I found Rizza no longer works for Burger Therapy. Furthermore the receptionist Tracy informed me they are looking to hire a permanent speech therapist since they cant schedule any appointments at this time.Very frustrating to say the least as I was under the impression that since we had an evaluation our son could then begin his speech therapy.In summary this place lacks customer service quality of care and really professionalism when it comes to working with its customers. At the very least they should of been clear up front on our first evaluation that they have no speech therapist to work with our son.

We got a referral to Burger Pediatrics from our pediatrician for some occupational therapy. Although the therapist seemed like a kind caring person and worked well with our son to get to her or any of the other therapists you have to get through both a somewhat incompetent front office where almost every time I went in the computer system was down so I had to wait till the end of the appointment to make a payment and crucially you also had to get through one of the nastiest rudest most condescending and AWFUL appointment setter to even get an appointment. Since I only spoke with her on the phone I brushed this off as just an annoyance but one day she called me and started lecturing me on being more consistent. This same person was supposed to have called me the week before on setting more appointments but she never called and when I asked her about this she informed me that she had called several times. When I asked why she didnt leave a message she informed me that she had spoken directly to me. By this time I wondered if there was anything wrong with her but again for the sake of my son I decided to let it go and make some appointments of which only two were available. Then I told her that I really didnt appreciate her tone of voice and nastiness at which point she tried to talk over me and tell me The therapist is here do you want to talk to her I told her that I would like to talk to another appointment setter at which point she told me that her supervisor was the only other person I could talk to. I said yes have her call me and hung up. Later I was so angry that I called and canceled all the appointments.Before this I had asked several times whether I could get a morning appointment for my son as he took naps in the afternoon which he really needs and was informed that they would look into it. I was never ever told that his particular therapist was available ONLY in the afternoons ... until this final phone call I was never given the option to switch to a morning therapist either. The therapist was a good and competent one but the times just did not work for us. Most importantly though we were never given any other scheduling options.Families with children who may need some help andor therapy are under a heavy load of stress to begin with. They do NOT need the added heartache of terrible rude condescending people like this particular appointment setter talking down to them when they are trying to juggle many different issues and doctor appointments for their children.The Burger Pediatrics Mission Statement on their website reads that their mission is to provide ... therapy services to children of all ages in a manner and a setting that makes a POSITIVE difference in the lives of our clients their families and the community at large. How are they achieving this with appointment setters that are so nasty and condescending that the way they talk down to you the parent feels almost like some kind of emotional abuse To me this is beyond sickening.I would NOT recommend Burger Pediatrics if your child needs the kind of therapy that they provide. Ask your pediatrician whether he or she could refer your child to any other therapy service. Do NOT take abuse from anyone at Burger Pediatrics or anywhere else. You have enough to deal with emotionally mentally and even physically trying to help your precious child heal andor get better and these kinds of places should be helping you to do that not trying to make you feel like a bad parent. This is just beyond atrocious and I hope and pray that NO-ONE has to experience what I did.