Brooks Rehabilitation - Outpatient – San Jose JCA

Pros - youre inside JCA so youre free to visit the gym sauna shoot hoops etc. Thats truly the only reason I stayed.Cons - this is the smallest PT facility Ive ever seen mayyybe 300 sq ft with no windows. Pretty much an equipment closet. I was there 5 months and saw at least 5 different front desk people and two CPTs leave because its so small. High turnover rate says staffers. Because of a more geriatric clientele functional fitness equals opening a car door or putting on your clothes. For me functional fitness is being able to workout go kayaking or throw a football. Definitely not their forte here. Also a bit callous and unprepared when my insurance changed. I was told they took everything but medicare before then after the switch woops sorry we dont actually take your new insurance and cant talk to you since we know youre covered by a plan we dont accept. It was cold and I still had 6 weeks on my doctors orders. Now I have to go back to PCP get a new referral and start somewhere else. They didnt even send me home with a printed workout to get me through. So yeah just cold and very corporate.

Thank you for your patience and extremely good care shown to us on each visit.Special thanks to Leanne Williamson Mikes Rosasand Laura we look forward to continued progress with each visit in the future

absolutely rude staff Gail Simmons is very unprofessional rude speaking to people on phone with employees like that isnt very welcoming feeling.

They dont want to give me an appointment because my baby has government health insurance. It seems unfair to me. So much time waiting and Time is important for children to improve their condition.

Nothing but great things to say about this rehab facility. Lisa and the staff have been great about listening and addressing my needs to get me back up on my feet literally.

My wife has been going to brooks for months with no issue until the doctor had to send a rehab extension. The doctor can confirm it was sent brooks confirmed it was received but the scheduling assistant failed to enter it. The last 2 scheduled appointment my wife has been told that she cant get help. We call and get told everything is fine and when we show up the appointment has been given to someone else with no notice and an unknown issue happened that they cant fix. The therapist is good but the staff is some of the worst. I would definately recommend going somewhere else if you dont want to waste your time and effort.