Banner Health - Banner - University Medicine Primary Care Clinic - Maran

These people do not care about their patients. Ive been promised a call back from a supervisor and from other people at least eight times. Ive had no call back we just need a referral because my husbands face was smashed in and he had an emergency facial reconstruction surgery. A referral is too much to ask for. I think zero Stars would be more appropriate but thats not an option.

On Multiple visits to my primary care doctor the staff was always very accomodating and friendly. Bonnie Diane and Arlene made my experience seemless. Dr. Gurusamy and the Med Tech Claudia were very helpful and showed true caring about my healthcare outcomes.

The PCM I was given put in the wrong referral for me when I explicitly said numerous times which doctor and establishment I would like to be see with at for my referral. I thought whatever hes human and made a mistake. The real night mare was then working with the referral department. After numerous phone calls to the referral department and promises from them to resolve the issue it still did not get resolved because they simply did not do their jobs and I was denied medical care I urgently needed with this referral because they couldnt simply switch my referral code. Spoke with the director of the referral department and she displayed very poor customer service skills to me as I explained the issue and I was left truly shocked she had the position that she has. When speaking with a director you usually have an expectation that they know basic customer service skills and how to deal with situations like this. I am hugely disappointed with my experience as a patient and customer at this clinic. Be demanding if you have to work with this referral department and DO NOT trust that they will do their job correctly the first time or at all.

Dr. James Does its one of the best doctors I have ever had. This is coming from someone who has had a career in the medical industry dealing with thousands of doctors over the years. I am honored that he is my primary physician.

Staff is super friendly BUT I felt somewhat deceived. After a couple of appointments getting cancelled by Banner. Note that that these were booked 9 months ahead. I didnt realized that getting an initial visitor doctors appointment is very difficult here in Tucson until I heard the same complaint from a coworker. I felt lucky being able to reschedule it and not have to wait another 9 months although it was not my preferred location. My appointment was really early in the morning but receptionist was really friendly and made me feel at ease. Wait was not long at all and the doctor was nice thorough and seem knowledgeable. I came hoping to just have a short talk get a baseline labs ordered since its been a while since ive seen a doctor. I left thinking i dont mind the 30 minute drive to go to this facility and considering it as my regular doctor Until I got the bill. All along Im trying to start a preventative medical care which i understood was 100 covered by my insurance. Initial reason was due to a medical history that I disclosed which the doctor asked from me not me complaining about it. Mind that these were borderline abnormal levels that are currently managed by diet. Tried to file a claim with my insurance but they say the visit was coded a regular office visit and not preventative per existing condition. A code review was initiated i personally called Banner since the insurance was having a difficult time contacting this office or the Banner billing office. The result was the same but now they claim it is coded as non preventative or non wellness visit because it was the initial visit. Any annual wellness visit after that would be considered preventative. Im not sure about that but I dont see how one can start a preventive care without initiating it. Im glad I finally got my foot in the door but really disappointed with this experience.

The receptionists are great but Im still giving one star because Ive tried two different primary care docs at this practice and both have been dismissive doctors that dont seem to even view me as a human being. I feel so disrespected and uncared for. One doctor prescribed something that I later found out has a common side effect that exacerbated another symptom I had complained about. I basically had to find a test for what I thought I had on my own took the test out of pocket and bring my own diagnosis to the doctor. Then he prescribed me the most basic treatment that is known to not be very effective for my diagnosis and told me I had to try this first instead of working on a comprehensive health plan to tackle the issue fully. I wouldve stopped going here already if it werent so hard to get a primary care doctor right now.

My dog gets quicker appointments at the vet. Appointments are 2 months out if not more and most of the rooms we are paying for are empty.

I received services at the Banner facility on Contraro and the staff there are wonderful I felt well taken care of and my medical issues were addressed in a manner that was efficient and in a way that I could understand

Dr. James Doe is the best Internal Medicine specialist I have ever worked with He is very well trained and experienced and he helps me to manage my different medical conditions. I do not hesitate to recommend Dr. Doe.

My primary care physician moved from her previous Banner hospital location to this new clinic while I was away. I needed a follow up appointment asap before I left town again. Working with their office she was able to get me in same day Marissa Poole is one of the best primary care providers I have had. She listens to my concerns and is a great partner in my health journey