Banner Health - Banner Home Care and Medical Equipment

Customer service is so bad Im not sure a 1 star is low enough for them. Placed an order and they double billed. First off the customer rep. Was a rude lady. When I called about double bill she told me she put a ticket in and call back in two weeks. They cant even follow up with their customers. She said they had too many customers to follow up. Was not worried they billed insurance insurance fraud or customer for something they never ordered or received.

Banner Healthcare formerly Good Samaritan. Prudent move taking Good Samaritan out of your name. You hVe a vast parking lot at your Germann rd. Facility and typically that lot is empty. However Banner took upon themselves to call the police on a homeless person sleeping in their car in one of those empty parking slots. That person has a job and is trying to save up for an apartment. That person is also very sick. It is nice to see that Banner healthcare a 7.8 billion company doesnt care about those in the community to help. Just call the cops and move the undesirable homeless along like you would a feral animal. Not very good Samaritans at banner. Treating humans in this manner.

Been calling for a reorder on my C-PAP supplies for over 3 weeks. I cant get a real person on the phone. Heres what happens. You call the number that they give you to call. Then you choose option 2 which is the correct one. Then you sit on hold for an hour or so until they hang up on you.Today something new happened. After sitting on hold for 40 minutes I choose the call back option. They claim they will call back in 24 hours. Well it didnt take 24 hours. In fact it only took 10 minutes. So a machine calls me back in 10 minutes and puts me on hold saying Im first in line. After waiting on hold again for another 30 minutes I gave up.I cant think of anything ruder than having a machine call you up and put you on hold. Especially after giving you the option not to sit on hold before calling back. Its quite obvious they dont want to fulfill their commitment to support their cliental. Im calling the sleep doctor in the morning and see if I can find another place to get the supplies. I refuse to call and get that kind of treatment anymore.11023 UpdateAs you can see they responded. I responded back with my full name and phone number. They then responded to my email saying they had a secure message for me. I clicked on their link and it took me to their private site. The message on that site was nothing more than requesting my identity information. I wondered why they would want information I had already given them. Then I started thinking about the dont give them your credit card number review. Needless to say I didnt give them my information. I dont know what to think. They act like scammers.2123 UpdateThis is the final outcome. A few days after I finished my last update I called my sleep doctor. They called me back and said they reached out to Banner Home Care and they would be calling me. Well to this date they still havent called. About a week ago I had an appointment with the sleep doctor that had been made months earlier. At that appointment with the sleep doctor I gave him an update as to the non response of Banner. His response was interesting. He told me that everybody complains about Banner. Then he said lets just change you to another company where we can actually call and talk to a human. The new company has already contacted me. Problem solved Stay away from Banner Home Care

Banner home care for medical supplies is terrible. I retired as a police officer after 30 years of service and Ive never treated people the way that they treat me. Ive been doing business with them for the past four years and about six months ago is when everything took a turn for the worst. When you call them they have you push number two get Banner home care and when you do it goes automatically to a voice recorder where you have to leave your name and number. I have left my name and number for the past month and nobody has ever returned my call. I called my insurance company and they gave me other places that are in the area that will want to sell me products for my CPAP machine.

Whatever you do dont give this company your credit card number. They will keep billing any card they have on file no matter what. After a dozen plus calls to BHC with no action taken to resolve my issues and no returned calls from a manager I finally had to cancel my card to keep them from billing unauthorized charges. Ive been a Banner Health customer for 7 years and been very happy with the doctors and services but Banner Home Care is the worst. Like call the state Attorney General worst. Avoid at all costs.

I have been ordering CPAP supplies from Banner Home Care since 2012. I would give them maybe a two star. For the most part the service has been poor with the exception of Scott Hansen RRT. Scott has always been most helpful. When ordering supplies from this department expect nonprofessional service not like other Banner departments that I have worked with. They need help

Poor management. Overwhelmed and overworked nurses who are treated incredibly bad. Would not recommend this company

I placed cpap order with Banner home care on Oct 13 2023 and had no notifications till Nov 3 2023. I do not understand why they can not figure it out. there is no I say no transparency. How do I pay no notification that the order even was processed. Very frustrated with the whole system. Mind you I have been trying to deal with them for the last ten years. I have tried to order from other sources and they show up not in network.

I have been dealing with this company for about a month. Banner Health sent my CPAP prescription to them on 95. I talked with Banner Home Care on 911 and they have my wrong phone number. I gave them my corect number but that didnt seem to matter. They told me it would be 3 to 4 weeks for everything to set. I called today for an update and they said they were still missing information . They said they called me and left a message. At the wrong phone number of course. They are looking for info I have. I was told someone would call me back but I high l y doubt that will happen. A poorly run company. I will be calling Banner Health asking why they would send these guys business.

From start to finish the worst experience ever. The communication was poor from the start of the process. I was trying to get a CPAP and Banner Home Care...

I ordered cushions for mask on my cpap..Supposedly Fedex delivered them to a house a block away w a similar adress house number..I called Banner to ask them to track the package and they told me it had been delivered except to another house When they discovered the mistake I asked if they could ship it overnight to me so I could use..They blamed it on fedex..I asked to speak w a manager..I was told a manager would call me back..HaNo call back and I still do not have cushions from an Aug 15th order date.What a crock Think twice before ordering from this place I know your better than this Now 21 days and no delivery..Awful

No support was given to my mother after surgery. You stated she needed more support and so she should go to the ER to get her into a rehab facility knowing that a rehab facility would need a Dr. Referral. What is wrong with the health Care system Give people surgery and send them on their way. This is an 85 year old woman left at her house by herself with no support. Unacceptable Why do people even need insurance if they wont get approved for the support they need Terrible elderly care

I had a really bad experience with these guys providing a cpap machine that was supposedly a free test. It ended up costing me 500 to try a machine for...