Banner Health - Banner Health Center - Goodyear

I have been to this location twice so far Both interactions were awesome. Minimal wait times both providers were amazing. Stephanie Wolz was attentive and genuine. Finding a provider that seems to actually care seems harder and harder. Thank you Stephanie. The font desk staff were awesome as well. Kind and attentive. I am glad to have made this location my primary care visit.

This review is about the medical assistant named Maria or Moriah I had to speak with at the Banner Health office at 9800 Estrella Parkway. When speaking with a nurse there last week about blood work results she had asked me to check back this week about change in my prescription due to the impact of the latest ransomware attack so I was doing when I was routed to the medical assistant. After she spoke to me in a very argumentative way about why I was calling and was very rude and dismissive to my concerns and my need for calling I asked her name and I let her know that I felt I was being treated badly. Keep in mind I was simply calling back about a prescription change as requested by the nurse. She refused to let me speak with the nurse as she didnt know where she was and was probably busy with other patients. She continued to be dismissive and barely told me her name. She said it was Maria and then she corrected me when I repeated it back to her as either Moriah or Maria. She would not speak up and did not wish to engage with me as a patient there. I am very disappointed with the experience. You know we do have other choices and when we trust our care to a doctor we should we treated with care not disdain.

I was scheduled for a new patient appointment at the end of January. I scheduled this appointment in November so I had to wait a few months to get in to see Dr. Tholl. When I finally got in to see him it was a HUGE disappointment. My appointment was at 100... I didnt see the Dr. until 145 and then he flipped through the paperwork I had so painstakingly prepared for him... rushed through the appointment with me... and literally did NOTHING. I looked at my watch when I entered the exam room AND when I left the exam room... total time was 15 minutes but that included BP and other vitals with CNA first. Dr. Tholl literally saw me 10 minutes at most but he billed my Medicare insurance for a 45-minute appointment. He stated he wanted to see me again in 6 weeks and THEN he would do tests etc... even though I had a terrible rash that I needed a cream for immediately... he wrote 6 weeks in large letters but when I took that orange laminated sheet to the front desk the soonest they could schedule me for was out to 3 12 months I protested... saying thats not 6 weeks and they just nodded and half-smirkedsmiled.... obviously they didnt care. So I later called and made an appointment with a FNP and she was great however I still would like to see a doctor at the time schedule when the doctor said I should come back 6 weeks. Jalista was fantastic... took lots of time with me and answered all my questions and ran badly needed blood tests. Dr. Tholl was NOT fantastic and I was sorely disappointed with him.

New patient visit in Dec 2023 and was told I had to make another appt to get refills for my hpb meds. I walk in for my appt they ask for a copay of 70 and when I ask why I am told it is not scheduled as a well visit. I explain told to talk to the Dr about the billing.They ask the same questions do the same BP temp ask what my meds are again. Dr tells me that is not what is in the file. I brought my bottles both times showed them on cvs app. Anyhow I walk out now its 114. I have had the same insurance for 6 years and have never heard of such a thing. Enter at your own risk and watch your billing. I will not return. I will drive to the East Valley to my previous Dr.

Not very impressed with Esther burns during my well visit. Brushed off a lot of my concerns. Wouldnt order specific blood work because she didnt think it was necessary or that insurance would pay for it. Im not a Dr. But I do have a medical degree this type of service may work for someone who doesnt care about their health or has no idea how their body works...but Im not one of those people. I will be going somewhere else in the future.

Wait time to see the PCP was over 1 hour. Nice to have a lab in the same building and wait time for lab work is short. Lab technician and front desk staff are friendly and efficient.

The provider Ginger was rushed. She told me she did not have time to address my needs and that I should go to urgent care. the manager contacted me after I left yet I the response was not what i needed at the time. i needed medicine for a throat and eye infection only the prescription for the eye infection was submitted to my pharmacy late that evening.

Dr. Nathan Tholl is knowledgeable professional courteous and I genuinely felt that he cares about your wellbeing. From the front desk and all of the support staff are amazing As difficult as it is to find a great doctor now days I feel I finally did. Plenty of parking and great atmosphere.

The entire team are kind and understand. Being new parents the front desk ladies were completely understanding and worked around our frazzled brains. The nurse was very kind also our baby had a little bit of a diaper situation and she was patient with us. The doctor was empathetic and relatable. He made us feel like he was listening to our concerns and helped us through them

NP Esther Burns is great at listening to any concerns I had. She is an actual human being with a soul which is rare in todays health care.My wife introduced me to her and I switched primary care Drs instantly. She is studying to be a Dr and I have full confidence on her success.The staff is very friendly and knowledgeable. The in house lab is very convenient and also has friendly staff. What a breath of fresh air this entire office is. Thanks for the great experience and I will continue to drive 9 miles to visit when needed as opposed to finding something closer to me. Keep up the amazing work people .

Dont go to this location This facility does not follow up with you on your test results prescriptions or any concerns you may have. The Manager...

I went there this morning to have my blood work done at the Sonora Quest lab. I had called Banner Health the day before and was told I was all set. Well...

Im extremely disappointed in this facility and the way it operates. Not only did it take nearly 2.5-3 months to get a new patient appointment but the...