Banner Health - Banner Gateway Medical Center

I was treated very badly. I was made to feel less than human. Once I was called to the back I was put in room left there with a fever coughing and urinating on myself. No one came to check on me until a doctor finally came in to talk to me I was awakened told I had influenza A I was being prescribed cough medicine. I had to ask for an inhaler. I was never asked if I had any other health conditions. I didnt get the proper medical attention I needed. When it was time to go I was being rushed out the door. I was trying to muster up enough strength to stand up pick up my shoe to try to get it on. A female employee 1 who told me I had been discharged saw me without my shoe asked me if I needed it. When I said yes she kicked it to me. I couldnt believe it I wish my medical treatment wouldve been as swift as them trying to get me out of there I was there alone feverish discombobulated trying to get my shoe on and was told 3 different times by 3 different people that I had been discharged so I needed to leave. They said they needed the room for other patients. There was 1 patient waiting in the lobby. There was definitely NO RUSH or no need for the room Very disappointed. I will NEVER return there even if my life depended on it. I will be sure EVERYONE from my family school church and community know of the HORRIBLE DEGRADING way I was treatedBTW Im currently studying towards my degree in Social Work to become a Hospital Social Worker. What are the odds

I went to Banner ER and was not satisfied with my patient care. My vitals were high and the Nurse told me to go sit back down even though my BP was 20095 and HR was 105. Then the EKG tech came to assess me. I was having a panic attack and couldnt stop shaking. She was rushing me and telling me stories of her family member being a RN like me and how much her sister cries after each shift. This did not calm me down at all. Then I was assigned a room with my Nurse Danielle. She didnt even introduce herself. I asked there from 3-8pm and asked for food and water several times with no answers. The Dr came in and didnt introduce himself. He was rushed and asked why I was there. He didnt seem to concerned about my problems. I feel like the patient care overall was horrible and I will choose a different ER next time.

I was in a car accident told triage where my pain was. I was told to tell them the area that hurt the most because they cant treat it all. I then waited in the waiting room for 1 hour. Once brought back to the sitting area i was rold they are waiting on my x-ray results to come back. After two more hours of waiting. O was not seen by a nurse or doctor to see how i was doing or of i was in any pain. All patients around me were brought on after me and was seen multiple times bu the nurse or doctor. O was nor even offered ibuprofen for pain. I do not recommend banner to anyone. The only person that saw me was registration so that they can get paid.

After being referred to the Er from Urgent care we arrived last night and ended up sitting around for over 4 hrs. From our cubicle in the ER we had to listen to ER personnel talking very loud about everyday things going on in their lives. Very loud laughter joking around and profanity including several F bombs in an ER full of sick or hurt people. Unbelievable how unprofessional the staff was. Not at all like the ERs weve been to in the past. After X-rays and a wait in the lobby we were taken to a cubicle where they started an IV in my wifes arm just in case she needed it. A ER full of people and we were told that they had no provider for the patients. After several hours the doctor finally arrived. When he came to our cubicle he quite visibly showed his irritation for having to be there. He was just plain crabby and didnt really care who knew it. Total time there was 5 hrs and never saw a doctor the first four hours we were there. The experience was definitely a once and done for us. There are too many professionally run ERs in the area to ever go through that again.

Over the phone customer service support not very helpful and the tone they have when talking to a customer or patients is terrible. Some of the members have a i can careless attitude the bedside manners are in the garbage . This institution needs to treat not just one customer but all customers with empathy. Its bad when you have to commute to another medical institution when you live next to one. You folks signed on for this career you need to show some compassion and Respect Or move on.

Complete waste of time and money. I waited 6 12 hours for absolutely nothing. Its ridiculous that I was met with the most condescending comments regarding my pain after being told to go to the ER by my OBGYN. The nurse practitioner who was supposed to be helping me was the rudest Healthcare professional I have ever encountered. She does not need to be working in an emergency room. The lack of urgency and the lack of trying to understand her patient is beyond concerning. It is unfortunate because the majority of the staff that I engaged with were kind and understanding.

Just left the ER with my six month old. The nurses here are cocky idiots. Its like because they have a title as a nurse they know it all. I intentionally...

At 38 I had so many worries especially after a miscarriage 4 years prior and infertility struggles. Dr Terry Huff is very sincere and patient with your...

After a 15 day stay you realize a few things 1. The Nursing staff and care team are fantastic. 2. The cafeteria is okay. Not bad not great 3. My wife and I understand that the admin and side is slow but were talking painfully slow. Currently at 5 hours waiting after the Dr came in to tell us were going home. Ive already picked up all our Rxs and have tha car loaded. They even had to arrange for a dinner tray. They didnt send one because we should have been gone.

Our daughter was just born here and we had such a great experience Everyone was so kind and supportive. Honestly too many nurses and Drs to list and thank. We were able to request one of the new rooms and were so comfortable. My only suggestions would be to make sure to set up room service asap and order what you want their automatic selections were not the best but thats on me. If I had to nitpick bring your own toilet paper theirs is not great lol.

Nurses in the Observation area are not only unprofessional but dishonest. After surgery the nurse removed my iv bag stating it was disgusting. She never returned to replace my iv fluids after surgery as prescribed by my Dr. The shift changed and the new nurse came to give me meds in your iv and I stated I didnt have an iv bag and her face dropped in shock. When I explained to her what happened she said nurse looks like shes had a bad day. 5 hours after the bag was removed she gave me an iv bag. I had my 2 ADULT children and a friend with me during all this. I filed a complaint with the hospital and neither nurse told the truth abt what happened. Even received a letter from the CEO stating I was given in fluids at noon and eight pm. Omitting entirely that I was without fluids from 3-8. Fluids intended to help clear the anesthesia and help keep me hydrated and start healing gone for 5 hours. Nurses covering up mistakes.Shameful

Banner Gateway Medical Center is a beautiful medical center with very capable and caring nurses and physicians. As a physician myself I would not hesitate to bring my own family members here.

Have a lot of experience with various hospitals. Exposure to this one is limited to three surgeriesmyself and two family members 2009 2012 2023....