Applied ABC - Buffalo

Started the process of trying to get services for my 3 year old son in July 2022. The initial contact was great good communication and he was able to have his evaluation with Crystal by the end of August. Crystal tells us the evaluation writeups take about a week and once done she will forward to our case worker. Ester was our case worker and she informed us it takes 7-10 business days to hear back from the insurance once everything is submitted. During this time Ester goes on a two and a half week long vacation and someone by the name of Kelley is managing her work in the meantime. I work full time so I know we need vacation and we were already waiting on insurance anyway so I didnt fuss. End of September rolls around and we hear nothing. So we email Ester Kelley and Crystal for an update. Ester gets back saying shes still waiting on the evaluation Crystal responds says she submitted back in August. Ester attempts to fix her mess and assures us she is working on it. More time goes by and I email Ester again. I get an out of office reply that shes on another 3 week long vacation and Kelley is once again taking over her cases. By now its mid October we contact Kelley several times and she tells us the case was submitted and she blames the insurance company for taking so long to approve services. I asked for the date it was submitted and never received a response. In the meantime I get a statement in the mail for over 2000 for the evaluation that was done in August and being told Applied ABC is out of network when we were told it was in network. Now we are back and forth with Kelley who tells us she gonna reach out to someone regarding the bill and again tells us that they submitted his evaluation and the insurance is taking forever to approve. In the mean time Ester comes back from vacation around October 22. Frustrated with this bill we contact the insurance company who informs us that Applied ABC is in fact in network and the bill was submitted wrong. Great one problem solved. She then goes on to inform us the evaluation for services was only just submitted on October 24th and is in review. This is about 5 weeks AFTER we were told multiple times that it was already submitted. Insurance approved his service within 5 days after getting the evaluation. We contacted a supervisor Chevy to voice our concerns. Chevy was going to look into it and told us my sons case is a high priority . We never heard back from Chevy. Ester reaches out to advise insurance approved services and we are now essentially on a wait list for a therapist with no date as to when he will get services. November 4th Ester calls to inform us that Applied ABC will no longer be servicing Pennsylvania and we have 90 days to find another company to work with. This company has waisted so much of my time time that could have been used for services to my nonverbal autistic son - in the end hes the one who suffers. Shame on you.

I hope my experience is just an outlier but our case manager from this company is very unprofessional. As a client we were the last to know when they paused the service due to a billing issue. We found out from the technician instead of from the case manager...After the issue was resolved we asked the case manager to confirm how many hours of service was approved by the insurance company and she came back with inconsistent answers in different emails. The end of the chaos I hope is the case manager told the technician she is leaving the company to get married and she is not coming back after her vacation. Again as client we DID NOT HEAR A WORD from the company

As a professional who has worked in ABA and similar fields for six years I was surprised by how valued I feel as an employee of Applied Behavioral Mental Health Counseling. My supervisors are responsive and provide me with the tools and resources I need to do my job effectively. I have opportunities to use my skills in a variety of ways. Plus the owners of the company work with children in the field of ABA themselves and it shows. I can tell that everyone who works here- from top to bottom- has the best interests of our clients at heart. Applied ABC is a great place to work and if I had a child who needed ABA services this is the company I would choose.

I am a fairly new employee and have to loudly applaud everyone at Applied ABC. I have been welcomed and made to feel appreciated for the work that I do. The training I received and am still receiving is thorough and has made my working experience a very happy one. I also find the office environment highly creative friendly and supportive. Thank you Applied ABC for the tremendous opportunity to be part of a fantastic organization

I have had the pleasure of working for Applied ABC for a little over 2 years now. I have worked for several other ABA companies and have been practicing in the Field of Mental Health for over 11 years. Applied ABC is by far the best agency I have worked for. Not only have I witnessed growth in our company and have considered myself lucky to be apart of that growth I have also grown myself as an individual and professional. Im proud to work for a company who continues to strive for excellence in these uncertain times.

Applied Behavioral Mental Health Counseling is my top choice for a company to work with. They are attentive quick caring and really go above and beyond. Everyone Ive had the pleasure speaking with has been incredibly helpful through this very confusing time in our lives. From Hindy the intake coordinator to Megan and Ashley B our case managers to our BCBA and therapists everyone has listened to our concerns worked with us and have been incredibly friendly. I couldnt ask for a better company to work with during a difficult time in our life. Applied ABC is informative and always willing to step up. I would give this company 105 stars if I could. Theyve truly made a positive impact in our lives.

I used this company to help my two special needs children develop better life skills and to have good functional behaviors. Let me tell you I never ever saw a company so devoted and caring for the families theyre helping They answer my calls right away and do whatever it can take to help my kids get the best therapy possable. YOUR LOOKING FOR SOMETHING GOOD BUT REALLY GOOD THIS IS DEFFENETLY YOUR BEST CHOICE

Applied ABC is fantastic All the people who work there are caring dedicated and very helpful My daughter is learning so much and enjoying the therapy. I would highly recommend working with them.

This is a great place to work Their many staff in charge of billing intake tech issues etc were very helpful whenever I had a question. I have worked with several BCBAs in this company and found them to be very knowledgeable and professional.

this company is really good. Im getting aba through them for my children for a few years already and Im really happy. The therapist come on time and they do a real professional job. Im happy I made a good choice and choose to use this company