Ageless Living Home Health - Arlington

We switched from Connect Pediatrics to Ageless Living ONLY because we couldn’t fill our shifts with Connect. Ageless said they had nurses, so we switched companies. We are not new to nursing so we knew what we were looking for and were very upfront with that to Ageless Living. The first day of training the nurse fell asleep, we’ve been 8.5 months now with the same open shifts. To make things even worse the communication in an with the office is so terrible, nothing is ever done right and it’s a constant battle to get it fixed to what you actually want. Ageless has done nothing except tell me what I want to hear instead of telling me the actual truth and treated my child like they didn’t matter. I honestly despise this company and how they treat their patients. They don’t care if the nurse doesn’t get the training YOU want your nurses to have before starting in the home and could not care less if that affects your child in a negative way, or if that means you aren’t comfortable with the nurse working with your child. We don’t even have a scheduler to contact, we have to contact someone who then tells the scheduler where it usually gets messed up and then we have to start the process of trying to get it corrected. And don’t worry because nothing is ever their fault, it’s always because of someone else. We had a nurse that was moving onto another job and she let the office know and they were not happy and made it out like if they knew sooner they could have gotten someone else out there, keep in mind the open shifts we’ve had for 8.5 months at this point. They literally harassed one of their own nurses SO much during the training day it took almost 2 hours away from the patient and she almost walked off the job because they wouldn’t stop calling and texting her. All of this because they told me she was training for an entire shift but apparently didn’t check with her before confirming, another communication issue which is nothing new. We’ve had nurses have to call the on call phone after hours and we’ve gotten no answer several times, not even a call back. I cannot stress enough how terrible this company is and to stay away from them. When we did have a scheduler they would no longer be there and no one would bother to tell us so we were back to not knowing who to even ask for. This company will call you back and lie to you to get you to sign on with them and then you’re pretty much on your own. At this point it would be easier to not have a nurse at all, which is pretty much where I’m at, then to have to rely on them and have to attempt to deal with them whenever they are willing to communicate. We actually still currently have nursing services through them, if you can even call it that. And the training nurse they almost ran off, they had told me about her a few months back and when I asked about her no one knew who I was talking about. So parents please save yourself the trouble, and potential nurses avoid this company at all costs. I’m ashamed to say I left Connect Pediatrics for this joke of a company. We’ve also had Aveanna in the past and I didn’t know any company could make them look good but Ageless makes Aveanna look great and Connect Pediatrics look like a Saint! And for Christmas Ageless gave their nurses a gift card to their store, so a nurse we had used it to buy a shirt and never even got the shirt. So they may as well not have even given the gift cards out, I guess if she ever gets it she can use it to clean with because I can’t imagine anyone being proud to work here. I would rather be with a company that will tell me the truth even if I have zero nursing shifts filled than a company who has done nothing but lie to me like Ageless Living has.